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Author Topic: Sales not registered....  (Read 840 times)

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« on: January 23, 2020, 11:48 »
0
Since January 17 there are no sales registered in my account. Seems impossible, usually I have 20 or more sales a day. Everything else works.
Has anyone checked their sales these days and similar experience or is it just me?


PZF

« Reply #1 on: January 26, 2020, 01:51 »
0
No prob here. Contact them. They are very helpful.

« Reply #2 on: January 27, 2020, 08:19 »
0
Contacted them twice already, no reaction yet  :-\

« Reply #3 on: February 13, 2020, 11:54 »
0
...now since Feb 1st i dont have any sales,.. weirdos :D

« Reply #4 on: February 20, 2020, 02:57 »
0
Contacted them twice already, no reaction yet  :-\

Sometimes I get the impression that they simply refuse to answer questions on sensitive subjects (for them).
Several times I asked them why, if my commission was 35%, I was only getting $0.35 for images that sold for $1.39.
I never received an answer to that question.

I also asked them if it was normal that the same image was sold 5 or 10 times in a row for $0.35... so apparently to the same person. It seems to me that it's against their rules...
I never received an answer to that question.

Overall I have quite good sales on this site, but I find it lacks clarity and transparency.

Brasilnut

  • Author Brutally Honest Guide to Microstock & Blog

« Reply #5 on: February 20, 2020, 03:44 »
+1
Maybe their "sales" are on Pixabay and Pexels

« Reply #6 on: February 21, 2020, 18:47 »
+1
Contacted them twice already, no reaction yet  :-\

Sometimes I get the impression that they simply refuse to answer questions on sensitive subjects (for them).
Several times I asked them why, if my commission was 35%, I was only getting $0.35 for images that sold for $1.39.
I never received an answer to that question.

I also asked them if it was normal that the same image was sold 5 or 10 times in a row for $0.35... so apparently to the same person. It seems to me that it's against their rules...
I never received an answer to that question.

Overall I have quite good sales on this site, but I find it lacks clarity and transparency.

Not that I know for sure, and I certainly am not condoning sites not answering questions or having useful FAQ pages, but my understanding was that the sales listed at 1.39 or whatever were in some other currency the equivalent of $1 US - hence the .35 for us. Also multiple sales to the same person were one of the advantages of Canva originally - sure, we only got .35 but if you wanted to make a flyer and an e-mail and a poster, you would have to purchase the image for each one. It still happens, but it seems a lot less than it used to.

« Reply #7 on: February 22, 2020, 04:39 »
0
Contacted them twice already, no reaction yet  :-\

Sometimes I get the impression that they simply refuse to answer questions on sensitive subjects (for them).
Several times I asked them why, if my commission was 35%, I was only getting $0.35 for images that sold for $1.39.
I never received an answer to that question.

I also asked them if it was normal that the same image was sold 5 or 10 times in a row for $0.35... so apparently to the same person. It seems to me that it's against their rules...
I never received an answer to that question.

Overall I have quite good sales on this site, but I find it lacks clarity and transparency.

Not that I know for sure, and I certainly am not condoning sites not answering questions or having useful FAQ pages, but my understanding was that the sales listed at 1.39 or whatever were in some other currency the equivalent of $1 US - hence the .35 for us. Also multiple sales to the same person were one of the advantages of Canva originally - sure, we only got .35 but if you wanted to make a flyer and an e-mail and a poster, you would have to purchase the image for each one. It still happens, but it seems a lot less than it used to.

It is indicated $ (maybe they are another kind of $. Canadian, Australian?)

« Reply #8 on: February 22, 2020, 11:43 »
0
And this 2 downloads....


Contacted them twice already, no reaction yet  :-\

Sometimes I get the impression that they simply refuse to answer questions on sensitive subjects (for them).
Several times I asked them why, if my commission was 35%, I was only getting $0.35 for images that sold for $1.39.
I never received an answer to that question.

And this 2 downloads...

I also asked them if it was normal that the same image was sold 5 or 10 times in a row for $0.35... so apparently to the same person. It seems to me that it's against their rules...
I never received an answer to that question.

Overall I have quite good sales on this site, but I find it lacks clarity and transparency.

Not that I know for sure, and I certainly am not condoning sites not answering questions or having useful FAQ pages, but my understanding was that the sales listed at 1.39 or whatever were in some other currency the equivalent of $1 US - hence the .35 for us. Also multiple sales to the same person were one of the advantages of Canva originally - sure, we only got .35 but if you wanted to make a flyer and an e-mail and a poster, you would have to purchase the image for each one. It still happens, but it seems a lot less than it used to.

It is indicated $ (maybe they are another kind of $. Canadian, Australian?)


 

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