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Agency Based Discussion => Canva => Topic started by: PZF on July 03, 2018, 09:12

Title: Submissions not being processed?
Post by: PZF on July 03, 2018, 09:12
or is it just me?
Send pics up, failing to make it into the queue for review in my port.....
Been like it for 2 or 3 days now....
Title: Re: Submissions not being processed?
Post by: niktol on July 03, 2018, 11:05
May easily take up to 2-3 weeks, sometimes longer, before they show up for review. I usually just chill and take care of other things.
Title: Re: Submissions not being processed?
Post by: PZF on July 03, 2018, 13:18
Ta. I guess I don't usually check, but this time I sent up some by mistake so wanted to delete them...
Oh well.
Thanks! :)
Title: Re: Submissions not being processed?
Post by: Mir on September 10, 2018, 07:32
Are your images processing, for a few months nothing appears at all for me.
Title: Re: Submissions not being processed?
Post by: stockman11 on September 10, 2018, 12:53
Same with me - nothing appears for months.
Title: Re: Submissions not being processed?
Post by: EO on September 22, 2018, 17:22
They are going through a backlog--think months not weeks.
Title: Re: Submissions not being processed?
Post by: msg2018 on September 23, 2018, 01:17
The backlog was there from the very start, that's just the way they do. Keep calm.
Title: Re: Submissions not being processed?
Post by: MysteryShot on November 05, 2018, 09:43
Can someone explain what rejected (S),(H) means, thanks
Title: Re: Submissions not being processed?
Post by: DiscreetDuck on November 05, 2018, 09:58
.
Title: Re: Submissions not being processed?
Post by: sgoodwin4813 on November 05, 2018, 21:05
Can someone explain what rejected (S),(H) means, thanks

It is a mystery.  I assume S and H stand for Soft and Hard, with Hard meaning don't resubmit and Soft meaning you can resubmit if you fix the problem.  But since they don't tell you a specific reason that is hard to do.  I just ignore them and move on - fortunately they don't happen very often.  Actually I've never had an H before.  The one I really hate is if they send it to the cutout queue, which Lee in the past said might take months, years or never.  I had that happen occasionally a few years ago but have not looked back to see if they ever got cut out - I assume not.
Title: Re: Submissions not being processed?
Post by: davidbautista on November 06, 2018, 04:50
Can someone explain what rejected (S),(H) means, thanks

It is a mystery.  I assume S and H stand for Soft and Hard, with Hard meaning don't resubmit and Soft meaning you can resubmit if you fix the problem.  But since they don't tell you a specific reason that is hard to do.  I just ignore them and move on - fortunately they don't happen very often.  Actually I've never had an H before.  The one I really hate is if they send it to the cutout queue, which Lee in the past said might take months, years or never.  I had that happen occasionally a few years ago but have not looked back to see if they ever got cut out - I assume not.
I have several pending cut out for months now

Enviado desde mi ALP-L29 mediante Tapatalk

Title: Re: Submissions not being processed?
Post by: MysteryShot on November 06, 2018, 12:58
Can someone explain what rejected (S),(H) means, thanks

It is a mystery.  I assume S and H stand for Soft and Hard, with Hard meaning don't resubmit and Soft meaning you can resubmit if you fix the problem.  But since they don't tell you a specific reason that is hard to do.  I just ignore them and move on - fortunately they don't happen very often.  Actually I've never had an H before.  The one I really hate is if they send it to the cutout queue, which Lee in the past said might take months, years or never.  I had that happen occasionally a few years ago but have not looked back to see if they ever got cut out - I assume not.


...well that could be an answer or not Hard and Soft  :D,
and the "pending cutout" i think they wait that YOU upload the cutout image that refers to a image that is isolated on white... maybe?
Title: Re: Submissions not being processed?
Post by: Fairplay on November 07, 2018, 08:19
Can someone explain what rejected (S),(H) means, thanks

It is a mystery.  I assume S and H stand for Soft and Hard, with Hard meaning don't resubmit and Soft meaning you can resubmit if you fix the problem.  But since they don't tell you a specific reason that is hard to do.  I just ignore them and move on - fortunately they don't happen very often.  Actually I've never had an H before.  The one I really hate is if they send it to the cutout queue, which Lee in the past said might take months, years or never.  I had that happen occasionally a few years ago but have not looked back to see if they ever got cut out - I assume not.
I have several pending cut out for months now

Enviado desde mi ALP-L29 mediante Tapatalk

I have several hundred pending cut out for years. They will never process these images, I consider them rejected.
Title: Re: Submissions not being processed?
Post by: EO on March 01, 2019, 18:12
Can someone explain what rejected (S),(H) means, thanks

It is a mystery.  I assume S and H stand for Soft and Hard, with Hard meaning don't resubmit and Soft meaning you can resubmit if you fix the problem.  But since they don't tell you a specific reason that is hard to do.  I just ignore them and move on - fortunately they don't happen very often.  Actually I've never had an H before.  The one I really hate is if they send it to the cutout queue, which Lee in the past said might take months, years or never.  I had that happen occasionally a few years ago but have not looked back to see if they ever got cut out - I assume not.

Interesting. Then, what does (V) mean?   ???
Title: Re: Submissions not being processed?
Post by: UIcomments on March 02, 2019, 11:01
Can someone explain what rejected (S),(H) means, thanks

It is a mystery.  I assume S and H stand for Soft and Hard, with Hard meaning don't resubmit and Soft meaning you can resubmit if you fix the problem.  But since they don't tell you a specific reason that is hard to do.  I just ignore them and move on - fortunately they don't happen very often.  Actually I've never had an H before.  The one I really hate is if they send it to the cutout queue, which Lee in the past said might take months, years or never.  I had that happen occasionally a few years ago but have not looked back to see if they ever got cut out - I assume not.

Interesting. Then, what does (V) mean?   ???

My interpretation is that these are the degrees of quality as perhaps in

sad, horrendous and vexatious
Title: Re: Submissions not being processed?
Post by: EO on March 02, 2019, 16:13

My interpretation is that these are the degrees of quality as perhaps in

sad, horrendous and vexatious

Ha! I do recall asking a Canva rep about some images that had been marked (S) and was told it was just a matter of file size (too big). Probably S is class of simple mistakes or format issues.
Title: Re: Submissions not being processed?
Post by: christiano on March 07, 2019, 11:55
or is it just me?
Send pics up, failing to make it into the queue for review in my port.....
Been like it for 2 or 3 days now....

send 2 batch, 3 weeks ago... nothing.  Canva uploading system suck... time for me to flush it.
Title: Re: Submissions not being processed?
Post by: davidbautista on March 07, 2019, 17:07
They are changing the contributor portal and they said they were going to stop reviewing if new material. But it is true that they have been taking like 4 months in that software makeup... Too long!

Enviado desde mi ALP-L29 mediante Tapatalk

Title: Re: Submissions not being processed?
Post by: PZF on March 09, 2019, 02:36
I fear exciting news coming sometime soon......
Title: Re: Submissions not being processed?
Post by: Dumc on March 10, 2019, 09:54
Who cares about contributor portal, when sales are nose diving. I don't have much desire to upload there anymore.
Title: Re: Submissions not being processed?
Post by: lima on March 14, 2019, 08:47
Just recived this mail...

Thanks for your patience 🙏
Dear contributors,

In the last few months, our team has been working on a new and improved user interface to better address the many concerns that were shared with us via our contributor survey last December.

The good news is, we'll be rolling out this system and restarting our review of submissions very soon (including all images submitted within the past few months).

But before we get to that, we'd like to share with you another recent revamp that we've been hard at work on: our aesthetics guide.

Our hope is that these visuals will help guide and inspire your upcoming submissions, so that they best reflect the exciting new direction that our photo library will be moving towards.

Kindly reach out if you have any questions. We will be in touch once submissions are officially open again.

Cheers,
Elle
Title: Re: Submissions not being processed?
Post by: EO on March 14, 2019, 14:05
Just recived this mail...

Thanks for your patience 🙏
Dear contributors,

In the last few months, our team has been working on a new and improved user interface to better address the many concerns that were shared with us via our contributor survey last December.

The good news is, we'll be rolling out this system and restarting our review of submissions very soon (including all images submitted within the past few months).

But before we get to that, we'd like to share with you another recent revamp that we've been hard at work on: our aesthetics guide.

Our hope is that these visuals will help guide and inspire your upcoming submissions, so that they best reflect the exciting new direction that our photo library will be moving towards.

Kindly reach out if you have any questions. We will be in touch once submissions are officially open again.

Cheers,
Elle

Same. What do you make of their aesthetic guide?
Title: Re: Submissions not being processed?
Post by: davidbautista on March 15, 2019, 07:24
The "contributor page" is still the same tho
Title: Re: Submissions not being processed?
Post by: stockman11 on March 15, 2019, 08:25
They said "very soon". Idk is that email is supposed to make us excited and willing to submit more work, despite the fact that the sales are going down. And who knows what "very soon" means exactly - maybe another couple of months or even more?

So they screwed us with the Getty deal, and now they are using children psychology on us because they still want our work. Seems like Canva just keeps getting nicer and nicer.
Title: Re: Submissions not being processed?
Post by: EO on March 28, 2019, 10:46
Anyone had any submissions reviewed lately?
Title: Re: Submissions not being processed?
Post by: Dumc on March 28, 2019, 12:53
I did. DEPENDS ON LATELY THOUGH. iN THE LAST MONTH i HAd them reviewed.
Title: Re: Submissions not being processed?
Post by: pancaketom on March 28, 2019, 18:58
All I got from that style guide is they really like pastels and especially pink. I hope that doesn't represent what they have been spending all their time on.

Sales are still behind DT for this month (and it is the 28th).

I have had at least one batch reviewed this year. Maybe a month ago?
Title: Re: Submissions not being processed?
Post by: cascoly on March 29, 2019, 15:17
I've kept uploading during their hiatus, so dont know how many total were sent to them, but had several hundred accepted recently
Title: Re: Submissions not being processed?
Post by: PhotoBomb on March 29, 2019, 15:27
I uploaded 30 this week and they have been reviewed.
Title: Re: Submissions not being processed?
Post by: MysteryShot on March 29, 2019, 17:27
Reviewed and 90% rejected, reason (S) whatever that means..., oh well.
Title: Re: Submissions not being processed?
Post by: EO on March 29, 2019, 18:43
Thanks for the updates. I haven't submitted anything since February (and those have not been reviewed.) Looks like it's time to try again.
Title: Re: Submissions not being processed?
Post by: lima on March 30, 2019, 12:21
nop
Title: Re: Submissions not being processed?
Post by: davidbautista on April 01, 2019, 08:56
Lots of rejections. I had a good series of photos and only one was accepted, why the others don't? Most of them still in review. I thought they were going to change the contributor page but it's still the same crappy bs