My Compaq has the exact same problem. Eventually I just said screw it, and instead of taking all the time to try and return the pc and all the hassle wasting the time, I just went to Staples, bought a $10 external card reader and plugged it into my USB port, problem solved. Heck, figured best way to go, I can use it in my Dell laptop as well.

Some things simply aren't worth the frustration. Especially when it comes to something that is 10-

I agree.  If I have to jump through all the hoops with Dell and still don't get the problem solved, I'll probably just give myself an ulcer.  The medical costs will be much more than just buying a $10 or even $40 card reader. lol!