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Author Topic: Can't open Cutcaster.com  (Read 8781 times)

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« on: April 23, 2009, 12:10 »
0
I can't open Cutcaster last two days. I can't even ping it in CMD, or open it using IP address instead of www.cutcaster.com. My friend from USA is opening it normally. Does anyone else have the same problem?


« Reply #1 on: April 23, 2009, 12:14 »
0
It's all OK here!

« Reply #2 on: April 23, 2009, 12:22 »
0
I just opened it using the link on the right. Very slow to open but it got there in the end!

« Reply #3 on: April 23, 2009, 12:23 »
0
Hmmm, I'm wondering what's wrong....

« Reply #4 on: April 23, 2009, 12:23 »
0
whitechild, the site is working for me (in US).  But I've noticed for quite a while that it's consistently very slow to respond (or render) and I think that's a turn-off for buyers.   The site looks good and is well constructed but the pages take too long to render.   Could be a hosting issue, or the way the site is built, but I'd like to see i improved.

I found I'm unable to ping it, even if I specify a 20-second timeout (ping -w 20000 cutcaster.com). This is odd, but some hosts disable ping as a security measure.

I think a tracert may have answered these questions - my results are below.  It seems CutCaster is hosted by the Amazon "cloud" which is not responding to a ping, and probably explains the slow site response too.  The reachability of the site depends on deployment of Amazon's "edge" servers around the world.  I don't know where you are, but you should do a tracert and see if you're even finding an Amazon edge server.  If Amazon isn't delivering the goods, CutCaster should know about it.


C:\tracert cutcaster.com

Tracing route to cutcaster.com [174.129.248.125]
over a maximum of 30 hops:

 [.... I deleted the hops through my ISP ]

  6    18 ms    30 ms    25 ms  vlan104.car2.Minneapolis1.Level3.net [4.59.66.9]

  7    26 ms    27 ms    22 ms  ae-11-11.car1.Minneapolis1.Level3.net [4.69.136.
101]
  8    42 ms    46 ms    34 ms  ae-4-4.ebr1.Chicago1.Level3.net [4.69.136.106]
  9    49 ms    33 ms    33 ms  ae-6.ebr1.Chicago2.Level3.net [4.69.140.190]
 10    43 ms    37 ms    38 ms  ae-1-100.ebr2.Chicago2.Level3.net [4.69.132.114]

 11    45 ms    44 ms    49 ms  ae-2-2.ebr2.Washington1.Level3.net [4.69.132.70]

 12    61 ms    61 ms    55 ms  ae-72-72.csw2.Washington1.Level3.net [4.69.134.1
50]
 13    65 ms    62 ms    53 ms  ae-2-79.edge1.Washington1.Level3.net [4.68.17.80
]
 14    64 ms    72 ms    56 ms  AMAZONCOM.edge1.Washington1.Level3.net [4.79.20.
14]
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.

« Reply #5 on: April 23, 2009, 12:29 »
0
I also can't ping it but the website opens very fast for me. I'm in the US too.

« Reply #6 on: April 23, 2009, 12:32 »
0
Thank you Stockastic. BTW I'm in Southern Europe.

this is mine:

Tracing route to ec2-174-129-248-125.compute-1.amazonaws.com [174.129.248.125]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2    34 ms    23 ms    19 ms  77.46.185.1
  3    28 ms    47 ms    47 ms  212.200.15.209
  4    23 ms    75 ms    43 ms  212.200.16.185
  5    62 ms    29 ms    22 ms  212.200.232.33
  6    29 ms    31 ms    25 ms  212.200.227.249
  7    83 ms    97 ms    95 ms  so-0-3-0-0.fra44.ip.tiscali.net [213.200.86.217]

  8   212 ms   269 ms   257 ms  so-0-0-0.was11.ip.tiscali.net [213.200.81.89]
  9   164 ms   169 ms   163 ms  77.67.108.34
 10   215 ms    84 ms    59 ms  ae-82-82.ebr2.Frankfurt1.Level3.net [4.69.140.25
]
 11   187 ms   190 ms   191 ms  ae-41-41.ebr2.Washington1.Level3.net [4.69.137.5
0]
 12   140 ms   157 ms   159 ms  ae-92-92.csw4.Washington1.Level3.net [4.69.134.1
58]
 13   172 ms   180 ms   140 ms  ae-4-99.edge1.Washington1.Level3.net [4.68.17.20
8]
 14   162 ms   143 ms   189 ms  AMAZONCOM.edge1.Washington1.Level3.net [4.79.20.
14]
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.



« Reply #7 on: April 23, 2009, 12:34 »
0
I couldn't do nothing typing C:\tracert cutcaster.com. I had to type the IP address

tan510jomast

« Reply #8 on: April 23, 2009, 12:42 »
0
i'm in canada, and i've been uploading to john's site for the past few days. just checked for you a moment ago, and all's well. john's been really nice too, i am #4 in featured archive. (thanks John Griffin).
but no, whitechild, i think it's probably your ISP .

is there anything you need from there? i can look for you , in the meantime.
send me PM if needed, ok ?

« Reply #9 on: April 23, 2009, 12:49 »
0
You're hitting Amazon, but only by IP, so it looks like the problem is in DNS.  Try nslookup to see if the name is resolved - my results are below.  If the problem is name resolution, it could be at several levels, including your local ISP.


Can you open the site as  http://174.129.248.125  ?



C:\Users\jim>nslookup cutcaster.com
Server:  UnKnown
Address:  192.168.30.1

Non-authoritative answer:
Name:    cutcaster.com
Address:  174.129.248.125

« Reply #10 on: April 23, 2009, 12:51 »
0
Oh, thank you tan510! :) No need for that right now. I hope everything will back to normal.

« Reply #11 on: April 23, 2009, 12:56 »
0
right now I tried to open it again using IP address, and it's half opened. It was very slow and it suddenly stopped


« Reply #13 on: April 23, 2009, 13:03 »
0
Hi John, I just replied to your email. :)


« Reply #15 on: April 23, 2009, 13:48 »
0
John, by "slow" I mean a consistent 5-10 seconds to get the main page displayed, and I've noticed this for a couple of weeks at least.  By comparison Shutterstock, for example, comes up just about instantly.    In today's attention-deficit world, people start to avoid sluggish sites without even thinking about it.

I'm a software developer and if you find a clear reason for the slow access, I'd be interested to know it.  Apparently CutCaster is hosted by Amazon and I'd like to know how that's working out.  I use Amazon S3 for backup storage of my images but didn't know until recently that they were hosting sites in their "cloud". 

« Reply #16 on: April 23, 2009, 13:57 »
0
The main page opens slowly for me too. However, my studio page opens almost instantly:

http://www.cutcaster.com/studio/view

« Reply #17 on: April 23, 2009, 14:02 »
0
goldenangel, your studio page took 10 seconds for me.   But once I've opened the CC main page, my own studio page pops right up.  So it depends on whether you've already hit the main page, I think. 


« Reply #19 on: April 23, 2009, 14:28 »
0
goldenangel, your studio page took 10 seconds for me.   But once I've opened the CC main page, my own studio page pops right up.  So it depends on whether you've already hit the main page, I think. 
stockastic, the link that i gave is a common link to anyone's studio page. I have it bookmarked so almost never open the main page. Still, the studio page opens almost instantly.

« Reply #20 on: April 23, 2009, 14:35 »
0
Try www.octgate.com.   Enter the CC url and it will show you an interesting breakdown of the time spent loading the page and everything it pulls in - graphics, thumbnails, javascript files, css.

When I tried it, about 8 seconds were spent waiting for the first byte of the main page; after that, everything happened pretty quickly.   So at first glance it seems like Amazon's page latency is the sticking point.  I'm not really an expert so I shouldn't point the finger at Amazon, but that's my initial reading of what octgate shows.  I wish I could just paste in a screen capture here...



« Reply #21 on: April 23, 2009, 14:45 »
0
Stockastic, that link opens some Czech website :)

« Reply #22 on: April 23, 2009, 14:47 »
0

« Reply #23 on: April 23, 2009, 15:03 »
0
Very interesting link stockastic, thank you!


« Reply #25 on: April 23, 2009, 21:19 »
0
John,

For me at least, the main page has a long waiting period, followed by a pretty fast loading once this waiting is over. However, it was waiting for 10 seconds at least before loading. The studio page loads fast, no waiting period.


« Reply #27 on: April 23, 2009, 23:05 »
0
I see the difference, and octagate.com shows that long wait for the intial page is gone.  Was this an Amazon thing?

« Reply #28 on: April 23, 2009, 23:15 »
0
is that when you are logged in or logged out when you come to the page.  what is it like when you are not logged into the site when you go the www.cutcaster.com site.  thanks
That was when I was logged in. However I still see delay of the main page even when logged out while there is virtually no delay for www.cutcaster.com/studio/view

I should mention that I'm doing it now from home while before it was from work so should not be related to my ISP.
« Last Edit: April 23, 2009, 23:18 by goldenangel »

« Reply #29 on: April 24, 2009, 01:17 »
0
fine here as well

« Reply #30 on: April 24, 2009, 21:40 »
0
I take back my previous post - it still takes 10 seconds for the main page to render in my browser. But now the site timer at octagate.com shows quick access, whereas the other day it showed 8 seconds until the first byte was returned.  Why the difference? The octagate server is in Stockholm and I'm in the US.   Does access time for an Amazon-hosted site depend on which "edge" server you're getting?


« Reply #31 on: April 24, 2009, 22:11 »
0
check out the page load now for the homepage.  should be a ton faster now.

From the Southern Philippines:

cutcaster comes up fast in the browser, but of course builds much slower than in a developed country at 24kbps.
I always block the landing page adframes and slideshows to increase speed.
Works fine, although traceroute looks bad.

Tracing route to cutcaster.com [174.129.248.125]
over a maximum of 30 hops:

  1     8 ms    12 ms    16 ms  192.168.224.1
  2    10 ms    14 ms    19 ms  203.111.229.241
  3    48 ms    40 ms    35 ms  121.54.3.130
  4    39 ms    35 ms    41 ms  daikin-gwy01.meridiantelekoms.net [203.87.132.57
]
  5    53 ms    54 ms    40 ms  124.83.5.101.pldt.net [124.83.5.101]
  6    34 ms    37 ms    46 ms  58.71.0.157
  7    45 ms    38 ms    36 ms  58.71.0.143
  8   108 ms   126 ms   109 ms  p16-5-2-2.a20.tokyjp01.jp.ra.gin.ntt.net [203.10
5.72.185]
  9   155 ms   112 ms   117 ms  xe-2-0-0.r20.tokyjp01.jp.bb.gin.ntt.net [61.213.
162.109]
 10   113 ms   112 ms   122 ms  ae-3.r20.osakjp01.jp.bb.gin.ntt.net [129.250.4.2
10]
 11   246 ms   245 ms   231 ms  as-2.r20.snjsca04.us.bb.gin.ntt.net [129.250.2.1
64]
 12   299 ms   299 ms   312 ms  as-1.r21.asbnva01.us.bb.gin.ntt.net [129.250.2.1
66]
 13   331 ms   337 ms   307 ms  xe-6-1.r00.asbnva02.us.bb.gin.ntt.net [129.250.3
.29]
 14   304 ms     *        *     xe-9-4.r05.asbnva01.us.ce.gin.ntt.net [168.143.2
32.74]
 15     *      309 ms     *     72.21.197.40
 16     *      426 ms     *     72.21.197.39
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.

tan510jomast

« Reply #32 on: April 24, 2009, 22:25 »
0
check out the page load now for the homepage.  should be a ton faster now.

John, here in Halifax,NS , Canada it was never a problem with loading your site.  but now it's almost instant with the new look. cheers.


« Reply #33 on: April 26, 2009, 14:38 »
0
I can open it now :)


 

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