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Author Topic: FTP Problems  (Read 11731 times)

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« on: February 08, 2010, 13:16 »
Is anyone else having FTP issues? I keep getting some weird error when trying to upload to my folder, it was working all weekend though...

« Reply #1 on: February 08, 2010, 14:01 »
I uploaded a big batch and it never showed up on the site - that was Saturday maybe - and it hadn't gone through as of this morning. *shrug*

« Reply #4 on: February 08, 2010, 21:49 »
I got mine pushed through fairly far - I'm not sure how many I sent but at least some went.


« Reply #6 on: February 12, 2010, 12:21 »
Hi John,

I have today following problem. I have uploaded several files using FTP and after processing FTP uploads all are automatically rejected because of low resolution even if they are in original size ca. 12.7Mpix. When I click on button Process FTP uploads several times, number of rejected images is still growing very fast even I have uploaded just few files.

Can you check it, please? Thanks

« Reply #8 on: February 12, 2010, 16:53 »
hey, :)

today I had the same problem. all my uploaded images are automaticly rejected for "file resolution lower then minimum".   :o



« Reply #9 on: February 13, 2010, 02:00 »
Hi John,

I have tested upload today and this error (rejected because of low rejected because of low resolution)
happens even if I upload 2 files via web. Uploaded 2 files, in few seconds 18 images were automaticaly rejected (thumbnails were also missing).
It seems to be generall problem, not only with FTP.


« Reply #10 on: February 13, 2010, 12:19 »
YEP... same here.  All rejected for being too small.

« Reply #12 on: February 15, 2010, 14:23 »
I am actually a new uploader to Cutcaster...I uploaded a few yesterday via your online problems. I uploaded about 20 this morning using problems. I'm on a Mac OS 10.5.8 using Firefox 3.0.17.

Nice site, by the way...easy uploading and pushing images through. I like it!

I've only found one thing that is kind of a pain...when uploading model releases, having to upload a picture of the person in addition to the MR...I haven't really had to do that before. IS started asking for a pic of the shoot on their MRs and PRs, but I haven't really shot models since then. But I have tons of other pics to upload, so will save the people ones for last.

I hope this site is successful!


« Reply #14 on: February 17, 2010, 04:08 »
Hi John,

yesterday the upload worked fine, today when I upload batch of files via FTP and process them, all will be automatically rejected because of low resolution. It's a really frustrated :-)


« Reply #16 on: February 17, 2010, 12:57 »
We just increased the firewall settings as well so that should fix the issue. Let me know if it does not. We have been testing this morning and it is working with no glitches.

tested again, problem still persists

« Reply #17 on: February 17, 2010, 13:05 »
I just uploaded 9 images via FTP. They are all in the rejected tab. 9 don't even have thumbnails. When I hover over the one that does have a thumbnail, it says Problem Loading Thumbnail (Please Resubmit).

« Reply #19 on: February 18, 2010, 04:01 »
John, I still can't upload using CuteFtp, so I tried to upload images using web based upload. But it seams that all uploaded images finished the same moment in rejected, and there are no thumbnails...Is it possible?


« Reply #20 on: February 19, 2010, 03:49 »
It seems there are huge problem with FTP upload generally. I can't even log on FTP server because of error 'can not redirect to folder XY' since yesterday.

There are 3 things which frustrate contributors:
- no sales
- long pending time with too much rejections
- uploading not working


« Reply #21 on: February 19, 2010, 11:14 »

What frustrates me is the same thing that frustrates you. I have spent the last 72 hours on almost nothing else besides a few sales calls I make every day. Cutcaster needs quality images and illustrations and when the uploading is out of whack it creates more work for everyone, from the contributor to Cutcaster. For the contributors inconvenience I am sorry. I understand why it is frustrating but in our defense our upload process is one of the easiest and hardly ever down for more than a few hours in a whole year. We want to make it easy and profitable to upload to Cutcaster.

The issue with the FTP looks like a hard disk failure that led to some issues with our server which the FTP resides on. The uploader or when you processed your uploads after using an FTP client, wasn't reading all the file's metadata and thus was automatically rejecting files because they appeared to be below our minimum file size of 1600 by 1200. I am sure the system read the resolution as 0 X 0 and rejected them on that basis. That is why they end up in the reject area immediately. I am not as technical as most on this site but we believe we have the server issue sorted out and have been testing and freeing up space on the drive so it doesn't rear its ugly head ever again.

I am working hard to remedy the problem and want to get back to my normal business day of focusing only on getting more buyers. When I have more info I will 100% update it here. Thanks


« Reply #22 on: February 19, 2010, 11:41 »
You're coming across as frustrated.  Take a deep breath and return to our more accommodating John.   8)

And get some sleep. 


« Reply #24 on: February 19, 2010, 15:52 »
This should make you feel better.  YOU OWE ME MONEY!!!!

Don't you just love collectors? ;D


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