pancakes

MicrostockGroup Sponsors


Author Topic: Depositphotos  (Read 7229 times)

0 Members and 1 Guest are viewing this topic.

« on: May 12, 2014, 08:39 »
+4
On 1st April I've received an email with a 15% discount promo code from "noreply[at]depositphotos.com"

"I didn't know that Depositphotos will take my heard-earned money and suspend my account without any reason.
Their claims of cheapest price with over 2 million happy customers made me believe that I would have a great deal with depositphotos.com"


I have signed up and subscribed for 100 images per day which they charged me $560.15 using skrill payment method.
Invoice No. '- S-1340921
Note: I have everything screen-shots, invoice, payment info, voice recoding and all emails

After 3 days they blocked my account for no reason, without even sending me a notice or warning. I tried to contact them but unfortunately they ignored me and most of time no one answered my call at all. I contacted their live support, and the only message I got from them was "Please, write to support[at]depositphotos.com"
and the only message I got form support was "Your account has been detected as a participant of fraudulent activities." [What Kind of Fraudulent Activities that I am not aware of?]

And any attempt to highlight complaints on their Facebook page leads to an immediate ban.

Before filing a complaint against depositphotos, I tried to contacted but unfortunately all emails and phone calls to seek an explanation have been ignored.
They refused provide me any explanation and refused to refund my money forcing me to contact BBB for help, and once I filed a complaint they sent me a full refund but they are still not explaining why they blocked my account and tried to rob me with no reason.

And It's been almost a month since I filed a complaint with BBB and still no word from Depositphotos.

« Last Edit: May 12, 2014, 11:29 by Nasima »


« Reply #1 on: May 12, 2014, 08:52 »
+1
I'm guessing they think you're downloading your own images?  Do you have images there?

« Reply #2 on: May 12, 2014, 09:05 »
0
I'm guessing they think you're downloading your own images?  Do you have images there?
Thank you for your reply,
No I don't have any image on their website and why someone download his/her won files  ???
« Last Edit: May 12, 2014, 09:17 by Nasima »

ShadySue

  • There is a crack in everything
« Reply #3 on: May 12, 2014, 09:25 »
+1
why someone download his/her won files  ???
To improve their position in search results.

Ron

« Reply #4 on: May 12, 2014, 09:25 »
+3
Does Skrill have buyer protection? If so, I would report the case to Skrill and get your money back through them.


« Reply #5 on: May 12, 2014, 09:30 »
0
Does Skrill have buyer protection? If so, I would report the case to Skrill and get your money back through them.

Thank you for your help. I got my money back through BBB.ORG But I am still confuse why they tried to rob me and how they find my email address and sent me offers I never used depositphotos before and once I tried to subscribe they blocked my account without any reason. they blocked my ip too I don't have access to their site and can't chat with them

« Reply #6 on: May 12, 2014, 09:32 »
0
why someone download his/her won files  ???
To improve their position in search results.

Is it a crime?

« Reply #7 on: May 12, 2014, 09:33 »
+2
why someone download his/her won files  ???
To improve their position in search results.

Is it a crime?

Yes, it's normally against the rules, especially at subscription sites.  If you download 100 a day, every day, they would pay out more than they took in.

« Reply #8 on: May 12, 2014, 09:44 »
+2
why someone download his/her won files  ???
To improve their position in search results.

Is it a crime?

Yes, it's normally against the rules, especially at subscription sites.  If you download 100 a day, every day, they would pay out more than they took in.

then why me? I never used their website before, I don't have any file with them I never ask them for anything they sent me lots of emails offers promocode and etc. and same day they sent' me another april fool promo code with 20% off I don't know why and I asked them for discount they never replied

« Reply #9 on: May 12, 2014, 09:50 »
+1
and for your information I don't think I am the only person who was going to lose money they did this to plenty of users over visit http://www.bbb.org/south-east-florida/business-reviews/photo-finishing-retail/depositphotos-in-fort-lauderdale-fl-90028035

Depositphotos charged thousands of people ($59) for their so called "Free Trial Subscription" not only one time but continued to charge them every month for a Free Subscription or Paid subscription and lots of them never complaint about it.
By the way who starts a lawsuit for $59.

and if you ask them for a refund without filing a complaint they will refuse to refund your money

« Reply #10 on: May 12, 2014, 11:28 »
0
CAN'T ANYONE HELP ME?
Because of international boundaries the court does not accept my case. How can I report them internationally?
Please Help

EmberMike

« Reply #11 on: May 12, 2014, 11:40 »
+3

You got a refund, right? I think that's about the best you can expect.

I'm not saying that what they did is right. Just that considering what seems to be a pattern of behavior with problematic customer service, getting a full refund could be considered a "win" with DP.

Ron

« Reply #12 on: May 12, 2014, 11:41 »
0
Did you write to support and ask for a reason?

« Reply #13 on: May 12, 2014, 11:53 »
+2
Did you write to support and ask for a reason?
Yes I sent emails I tried to contact them on facebook and twitter but they blocked me and now I don't have access to their website. they are not going to reply my emails I filed a complaint against them using bbb and I got no word from depositphotos


You got a refund, right? I think that's about the best you can expect.

I'm not saying that what they did is right. Just that considering what seems to be a pattern of behavior with problematic customer service, getting a full refund could be considered a "win" with DP.


Dear Ember,
I'm not the only one having this problem they are doing this with everyone and I can not let them to do this with someone else. We should stop them.

Ron

« Reply #14 on: May 12, 2014, 11:55 »
0
[email protected] is always answering to me.

« Reply #15 on: May 12, 2014, 11:58 »
0
[email protected] is always answering to me.

Thank you for your reply,
Yes I sent email to [email protected], [email protected], [email protected], [email protected] and I used to contact them though their website http://depositphotos.com/contact_us.php but unfortunately they blocked my IP :(
« Last Edit: May 13, 2014, 02:11 by Nasima »

« Reply #16 on: May 12, 2014, 12:04 »
0
I am not saying that they block (suspend) everyone's accounts they are targeting people all around the world.
And I DID NOT go to them they lured me with 15% discount and the live chat support advised me to buy a 100 per day subscription. By the way depositphotos is not the only stock agency in the world why people don't complain about others and search google you will find lots of user scammed by depositphotos


I am using iStockphoto for more than 8 years I never had a problem with them, I used shutterstock, bigstock, dreamstime and 123rf
« Last Edit: May 13, 2014, 02:14 by Nasima »

Ron

« Reply #17 on: May 12, 2014, 12:19 »
+1
OK, just trying to help, no need to shout. Good luck.

« Reply #18 on: May 12, 2014, 12:23 »
+1
OK, just trying to help, no need to shout. Good luck.
Dear Ron
I am so sorry, but they drive me mad.

I just need help

« Reply #19 on: May 20, 2014, 09:09 »
0
Have in mind If you keep quiet  :-X, you're next. :'(

Depositphotos was trying to rob me and fortunately I got lucky and they were not able to do it because I filed a complaint.
But before complaining I started to ask people for help I found lots of users that robbed by Depositphotos and many of them never received their money back. I just want to find a way to stop these scammers and I will not stop fighting against them.
I live with law and Depositphotos is living other side of law.
I hate criminals


 

Related Topics

  Subject / Started by Replies Last post
19 Replies
23405 Views
Last post November 12, 2009, 06:08
by eppic
7 Replies
4005 Views
Last post May 20, 2014, 15:55
by Ava Glass
6 Replies
3574 Views
Last post December 05, 2015, 16:13
by Chichikov
5 Replies
2843 Views
Last post May 01, 2021, 14:45
by pytyczech
5 Replies
1232 Views
Last post September 01, 2021, 20:38
by WaterView

Sponsors

Mega Bundle of 5,900+ Professional Lightroom Presets

Microstock Poll Results

Sponsors

3100 Posing Cards Bundle