Author Topic: We can not Delete your files from DP. (Read 15510 times)

ayzek · « **on:** May 23, 2012, 05:48 »

Hi all,
After working nearly one year with DP. I decide to deactivate my files and delete them from DP.
When i ask them to delete my file they told me they can not delete my files it will stay deactivated . She told me that its writing in their rules.

And her message is:

Dear Ayzek,

thank you for the quick response.

Unfortunately,
these are our rules, and they are equal for all photographers. As I've
mentioned earlier, your photos can not be deleted, they have to be in
your account for the statistics, and they are not visible for visitors
and customers.

We will deactivate your account, but in case you
change your mind we are always open for cooperation.

Best
regards,
Olga

Now they deactivate my account and i can not reach my account. Also they are not deleting my files.
Do they have right to do that.

Microbius · « **Reply #1 on:** May 23, 2012, 06:37 »

Oh dear. Saw this coming but still a kick in the teeth. Can't find anything of the sort in the illegals. In fact section 7 says all your images will be deleted if they terminate so clearly they can do it and I would think are legally obliged to do it if you ask. Good luck getting them to do it though. The contract is full of "we can do what we like" clauses

JPSDK · « **Reply #2 on:** May 23, 2012, 07:18 »

Thats the kind of info that makes me want to leave the agency.

Jeeez... how are we being abused!

Mantis · « **Reply #3 on:** May 23, 2012, 07:28 »

Yup. When you go to your files there is only a deactivate option, not a delete option. If they want to gain some credibility they will address this and engineer a way to actually delete files. Having them "float" around somewhere scares me.

BaldricksTrousers · « **Reply #4 on:** May 23, 2012, 07:34 »

I'm sure I've come across this elsewhere. Isn't it standard for agencies to keep at least a thumbnail for their records? I assume there is some legal reason for it, though I don't know what it is. As long as it stays buried in the archive and nobody can access it, I don't see it as a problem. But, of course, that depends on you believing that the agency will behave honestly.

ayzek · « **Reply #5 on:** May 23, 2012, 08:01 »

The reason is for statistic of my acount

if they close my acount why do they need to keep my images for my acount statistic?
They can keep file id for the statistics. they dont need my images for closed acount statistic or their statistics

ayzek · « **Reply #6 on:** May 23, 2012, 08:06 »

Quote from: Mantis on May 23, 2012, 07:28

Yup. When you go to your files there is only a deactivate option, not a delete option. If they want to gain some credibility they will address this and engineer a way to actually delete files. Having them "float" around somewhere scares me.

i remember that there were delete option 6-7 month before in deactivated files page. So they change the rules without warning.

JPSDK · « **Reply #7 on:** May 23, 2012, 08:11 »

they might have some internal cooperate IT-ish reason, but it doesnt hold water.

The system always has to be working with the laws.
Else it begins to smell of abuse and Nigerian scam.

fotografer · « **Reply #8 on:** May 23, 2012, 08:32 »

Quote from: BaldricksTrousers on May 23, 2012, 07:34

But, of course, that depends on you believing that the agency will behave honestly.

If the agency was dishonest they could tell you they have deleted the images and not delete them. That's the risk we all take when uploading images to sites.

velocicarpo · « **Reply #9 on:** May 23, 2012, 08:59 »

Bad news. Another point I will take into account .. I am currently thinking of stopping to support them too. Mainly because they are too cheap.

JPSDK · « **Reply #10 on:** May 23, 2012, 09:00 »

thats right.
But it IS funny how flaws in IT systems always work to the benifit of the agency.

Think cell phone and internet suppliers.
They are all so full of S***, and the money always flows in their direction in case of doubt.

m@m · « **Reply #11 on:** May 23, 2012, 09:08 »

I found out the hard way as well...I had my account closed about a year and a half ago, then at the beginning of this year they seem to be doing better as far as sales, so I contacted them and ask to have my account re-instated again, to my surprise all of my photos where still there as well as some money from sales that had accumulated while my account was closed.
My advise is, stop uploading new photos to the site, but keep your account active so that you can keep track of any under the table type sales, otherwise you'll never know if your deactivated photos made some money.

stockastic · « **Reply #12 on:** May 23, 2012, 09:22 »

After hearing this, I wouldn't touch this site with a 10 foot pole.

WarrenPrice · « **Reply #13 on:** May 23, 2012, 11:03 »

Thanks for posting this. I was on the verge of signing up.

m@m · « **Reply #14 on:** May 23, 2012, 11:51 »

Glad I could be of some help to you guys

...is like checking in to a hospital and coming out -1 kidney, just cause, they need it to prove you where there, and besides you may need it at some time in your life, so they want to hold it for you.

click_click · « **Reply #15 on:** May 23, 2012, 11:55 »

Quote from: m@m on May 23, 2012, 11:51

Glad I could be of some help to you guys ...is like checking in to a hospital and coming out -1 kidney, just cause, they need it to prove you where there, and besides you may need it at some time in your life, so they want to hold it for you.

That's a pretty good comparison! Well done

grafix04 · « **Reply #16 on:** May 23, 2012, 12:04 »

I needed another reason to leave the site. This will do just fine. Thanks!

Paulo M. F. Pires · « **Reply #17 on:** May 23, 2012, 12:13 »

On the contributor agreement, http://submit.depositphotos.com/supply-agreement.html :

12. TERMINATION EFFECT

In case of termination of this Agreement, in accordance with the authorities granted under this agreement, Depositphotos shall cease collaboration in the following ways:
During the 30 (thirty) days prior to the Agreement termination, Depositphotos shall remove from the Site all files and files uploaded by the Contributor;
Notwithstanding the fact of termination, Depositphotos has the ability and right to continue the licensing of any already accepted files until their removal from the Site;
Upon the expiration of the Agreement and after its termination, according to the terms and provisions of this Agreement, Depositphotos shall pay compensation due to the Contributor for licenses issued to Purchasers during the transitional period in accordance with all the rights stated in this Agreement or required by law.

From what I think, is that, after 30 days, they can't even have images of an account terminated... Can't we do anything by legal means?

wut · « **Reply #18 on:** May 23, 2012, 15:22 »

Quote from: m@m on May 23, 2012, 09:08

I found out the hard way as well...I had my account closed about a year and a half ago, then at the beginning of this year they seem to be doing better as far as sales, so I contacted them and ask to have my account re-instated again, to my surprise all of my photos where still there as well as some money from sales that had accumulated while my account was closed.
My advise is, stop uploading new photos to the site, but keep your account active so that you can keep track of any under the table type sales, otherwise you'll never know if your deactivated photos made some money.

Wait, what?!? Do you se what's happening here?

That's what you get if you're dealing with these small ripoff agencies

Eireann · « **Reply #19 on:** May 23, 2012, 15:56 »

Hi,
I'm sorry, but we're all different.
I don't think Deposit Photos is 'small' anymore, I don't think they rip me off more than other sites (IStock for example), and I don't mind them deactivating my images instead of deleting them.
It's a feature that in my opinion has the potential to come in handy at some point.
I do not worry about Deposit Photos being somewhat shady, illegal or looking to grab my images and run.
In fact, I like doing business with them.
Solid, good commissions, growing sales and easy to deal with.
There you go.
As I said, we're all different

best,

BaldricksTrousers · « **Reply #20 on:** May 23, 2012, 16:29 »

You're right Eireann.
I mean, all this negative - pseudopragmatic - s**t is typicall for this forum.

Whats the problem with you guys? DP is a good company, they are self-sustainable and even if I just earn 50$ a month now, uploading costs nothing!

You guys really have a problem and deserve to get bled out by guys like istock.

velocicarpo · « **Reply #21 on:** May 23, 2012, 16:47 »

Quote from: BaldricksTrousers on May 23, 2012, 16:29

You're right Eireann.
I mean, all this negative - pseudopragmatic - s**t is typicall for this forum.

Whats the problem with you guys? DP is a good company, they are self-sustainable and even if I just earn 50$ a month now, uploading costs nothing!

You guys really have a problem and deserve to get bled out by guys like istock.

Good one

BaldricksTrousers · « **Reply #22 on:** May 23, 2012, 17:38 »

wut · « **Reply #23 on:** May 23, 2012, 17:40 »

Quote from: velocicarpo on May 23, 2012, 16:47

Quote from: BaldricksTrousers on May 23, 2012, 16:29
You're right Eireann.
I mean, all this negative - pseudopragmatic - s**t is typicall for this forum.

Whats the problem with you guys? DP is a good company, they are self-sustainable and even if I just earn 50$ a month now, uploading costs nothing!

You guys really have a problem and deserve to get bled out by guys like istock.

Good one

I didn't want to point it out in hope we're going to get a serious reply to that

luissantos84 · « **Reply #24 on:** May 23, 2012, 18:03 »

actually other agencies can say they will remove our pictures but in the end how can we be sure of that? will we get into their servers and see for ourself?

honestly I don't see a problem with having files deactivated

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Author Topic: We can not Delete your files from DP. (Read 15510 times)

ayzek

Microbius

JPSDK

Mantis

BaldricksTrousers

ayzek

ayzek

JPSDK

fotografer

velocicarpo

JPSDK

m@m

stockastic

WarrenPrice

m@m

click_click

grafix04

Paulo M. F. Pires

wut

Eireann

BaldricksTrousers

velocicarpo

BaldricksTrousers

wut

luissantos84

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