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Author Topic: dissolve retaliates against contributor and penalizes clips in search rankings  (Read 17002 times)

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« on: May 24, 2016, 13:11 »
+3
When I started with dissolve, I was happy to see the new site and a new place to sell my videos. I now have about 20,000 videos which sell well on other sites.

I started uploading to dissolve, and CL complained to me about my titles and only my titles. She complained that she wanted them to be worded a certain way, which I thought was unnecessary and excessive. I added that I have 20,000 videos and I can't be expected to rewrite all of my titles just for dissolve. No other stock video company has ever asked me to change my metadata, and my videos sell very well with the existing metadata on other sites.

I changed my worst case titles and resubmitted, but the entire batches (of 50 to 200 videos) were being rejected. At some point, they just stopped reviewing my work.

Dissolve kept retaliating against me by making alleged 'policy changes'. I would complain about something, and the next day they would claim they have a 'new policy' which was clearly a direct response and attack on the email I had sent the day before.

for example, when I told them I have a lot of videos and I can't rewrite 20,000 titles, they sent out a policy change email to contributors saying they no longer will accept large portfolios and would reject a lot of videos. when I criticized their title metadata policy, they announced a service to write titles for contributors, but not for me because I am not exclusive. after I complained they never reviewed my videos for over 8 months, they banned me from uploading new videos, claiming it was a new policy.

My batches sat unreviewed and a few "in progress" for 8 months. I had over 40 batches and perhaps 3,000 videos pending. Finally in January I asked them why they did not review my work, and they started reviewing my work again. one of my batches that sat 'in progress' for 8 months only had 8 videos which were mostly the same shots of road flares, which hardly should take 8 months to review.

However, after my portfolio was only online for 2 months, they then banned me from uploading, claiming my account is underperforming, and they claim it is because of my metadata. I sent them my sales reports for 2 years and paypal desposits which clearly show my portfolio earns plenty of money with other sites. The only sites where I don't make money are the sites that don't have my portfolios online.

I started out making as much as $114 in 1 month.

I just learned yesterday that the reason my files don't sell on Dissolve is because they penalized all of my videos such that they come up dead last in the search rankings, no matter what keyword I search for. So when I search for keywords, I go to the final page and see my videos either on 100% of the final pages or sometimes with a few other contributors. None of my videos appear in any pages other than the last pages. the final pages, for keywords that are common in my portfolio, contain 75% to 100% my videos. some of these videos are of extremely high quality and have sold for thousands of dollars on other sites.

I looked at other pages, and the other pages have a wide variety of contributors on each page. For me, I am mostly the only one with all of my videos stacked at the bottom. Clearly they are penalizing me in search results.

they made my listings last in search results so that I will not have any sales. now they have a fake reason to refuse to review my videos and to continue the ban, or to later close my account.

Since September, 99.9% of my videos have unique titles, and they all having unique keywords for each video. It is rare that a video has the same title. however, dissolve (CL) claims my metadata is the reason I have low sales, when in fact it is because they penalized me in search rankings and refuse to offer my videos for sale.

This is not the proper way to treat contributors.

I wanted to say nothing, because I know they can just wipe my account and remove the 5,000 or so videos I already uploaded, but I now realize they are penalizing me in the search results so I am not going to make any money anyway, so it doesn't matter if they wipe my account.

Dissolve is a dishonest company.

Has anyone else had similar experiences with Dissolve?


"The decision to pause your ability to upload with Dissolve was a decision based on feedback from our production team in regards to the content/metadata of your submissions. The final decision comes from our product director, AB who I believe has been in touch with you. Aaron is away this week at CEPIC so cannot respond to you.

Charlyne"

No charlyne, you have been penalizing me in the search results so my content doesn't sell. it has nothing to do with the metadata. liar.
« Last Edit: May 24, 2016, 13:38 by unnonimus »



« Reply #2 on: May 24, 2016, 13:45 »
+1
Dissolve knows who I am.

substancep

  • Medical, science, nature, and macro photography

« Reply #3 on: May 24, 2016, 13:50 »
+3
What a disgusting way to treat contributors. They should be ashamed of acting in such an unprofessional way. What will customers think of a company that treats others in such a childish manner?

stockVid

« Reply #4 on: May 24, 2016, 13:54 »
+2
Ignore them. They will go away.

« Reply #5 on: May 24, 2016, 14:14 »
+1
I would try to look at things from a different perspective. Only because I've seen both sides, as a contributors as someone who worked for a company that hosted data.

You have 20,000 clips. That's terabytes upon terabytes of data. The way they look at it is that the amount of money it cost to host all your video files are not justified by your monthly earnings, or their cut of those earnings. In some cases, it's better to not have someone as a contributor because they feel like they're losing money on the account.

I know it's tough, but that's how things work. They recommended the title changes because they WANT your files to sell better so they can justify your account. If your files don't sell, they could be losing money on your account due to the cost of storage and bandwidth. It's not a good situation for anyone.
« Last Edit: May 24, 2016, 14:20 by Minsc »

« Reply #6 on: May 24, 2016, 14:38 »
0
FWIW metadata is lot more important than many contributors give time for, especially the title. You have an agency pointing out problems to you. Ones that will impact sales of your clips on their particular site and you choose to ignore them. Instead finding fault in policy changes after you don't see the sales levels you'd like. If they simply didn't like your clips they would reject them and not bother with the suggestions or policy changes. They are going to take the time to upload and maintain all that storage and then penalize you by hiding the clips on the bottom so no one can buy them to be nasty to you? Maybe no one is finding them and the search algorithm is pushing your clips further and further down the stack.

« Reply #7 on: May 24, 2016, 15:07 »
+5
First of all, I have 20,000 clips, but they do not have my 20,000 clips.

Second, the problem started when I had only a few hundred videos uploaded.

third, my videos sell very well on other web sites with the same metadata. They presented no evidence that my metadata or titles were causing my videos to not sell. In fact, my dissolve sales were very strong at the beginning until they penalized my rankings.

Fourth, the title policy they had is absolutely stupid. no one says "I need a video of a man talking on a cell phone with a tree and a dog in the background". but dissolve requires stupid titles like that. the titles are not even shown on dissolve's site unless you select a  video or hover over it, which proves it is the thumbnail which sells the video, and not the title.

I checked a recent sale I had with dissolve, and it was at the end of search results along with my videos that have never sold.

Last hosting is very cheap. I did a study and calculated on one site that it takes 3 days for me to earn enough money for the site to pay the hosting costs, and that was when I was making far less money.

The problem is like I said, they want their contributors to do their SEO because they think it will increase their organic search results on web sites like google, and they are completely wrong and will fail at earning money that way.

Dissolve has some bad employees (AB and CL) and they should be fired.
« Last Edit: May 24, 2016, 15:11 by unnonimus »

« Reply #8 on: May 24, 2016, 15:23 »
+4
They gave themselves an amazingly bad reputation from the start and I know many artists that avoid them.

I think their 5 year clause was the biggest deterrent, but they keep throwing out a behaviour that just has to have you worried.

Penalizing a contributors content and then complain he has no sales?

Sounds very childish.

I wish the new pond5 investors had bought dissolve, theyd have an "elitist" site with the right "attitude" for all their high flying concepts, and we would still have the marketplace we all loved so much.

« Reply #9 on: May 24, 2016, 15:34 »
+1
I think you will do much better at VideoBlocks.  Good people too at the VideoBlocks.

« Reply #10 on: May 24, 2016, 15:42 »
+3
I've been avoiding Dissolve like the plague, just like Canva, Envato, Depositphotos, iStock and soon Pond5.

« Reply #11 on: May 24, 2016, 16:32 »
+2
the funny part is I pride myself at how much effort and time I put into making short titles which perfectly describe my content, and they want me to do the exact opposite and put in excessive wordy nonsense which doesn't accurately describe the main theme of the clip.

I think it is just a novice mistake that the company made because they don't fully understand SEO or search engines. but the retaliation and punishment is out of line, and unfortunately is typical of a lot of inexperienced managers who don't understand how to work with people, or because they have a negative attitude towards others.

I do love videoblocks, I am amazed at how well things are working out for me, but I want dissolve to succeed also regardless of how a few bad employees behave. I would be so happy if they would just fix everything and give me a real fair shot and restructure their staff with people that genuinely care about contributors.


« Reply #12 on: May 25, 2016, 07:54 »
0
I think you will do much better at VideoBlocks.  Good people too at the VideoBlocks.

I agree that the people at VB seem responsive and do participate in the forums, but their sales are Sh!t for me. I have 1100 clips there and get random sales avery few months.  Nothing consistent, so I don't think their model works well for the benefit of contributors, more for them with the membership fees.  I will keep supporting them, though, as they do pay a very fair rate when those rare times happen that we get a sale.  Others' mileage may vary, but my tank is dry.

SquirrelPower

« Reply #13 on: May 25, 2016, 08:12 »
+1
I think you will do much better at VideoBlocks.  Good people too at the VideoBlocks.

I agree that the people at VB seem responsive and do participate in the forums, but their sales are Sh!t for me. I have 1100 clips there and get random sales avery few months.  Nothing consistent, so I don't think their model works well for the benefit of contributors, more for them with the membership fees.  I will keep supporting them, though, as they do pay a very fair rate when those rare times happen that we get a sale.  Others' mileage may vary, but my tank is dry.

VB is soon going to be the last and only game in town the way the industry is going and that's assuming they stay the course.

The only way to get sales there is to have a lot of files and content that is different from what is in the membership library and they have a lot in that library, if you can have something different then more sales will happen.

It's drying up fast everywhere.

alno

« Reply #14 on: May 25, 2016, 13:22 »
0

You have 20,000 clips. That's terabytes upon terabytes of data. The way they look at it is that the amount of money it cost to host all your video files are not justified by your monthly earnings, or their cut of those earnings. In some cases, it's better to not have someone as a contributor because they feel like they're losing money on the account.


Why just accept that big bunch of clips then? Isn't it every agency everyday work to foresee commercial value of submitted photos and footage?

« Reply #15 on: May 25, 2016, 16:53 »
+2
I had completely different experience with Dissolve, CL especially. George also. I've had some more than easy tasks and questions for them and after a little back and forth emails they done more for me than many other agencies even comprehend of doing for anyone. I've had very friendly and warm experience with them and believe me, I've been writing emails to them almost every week in the past year. And every email was responded to with detailed answer and a helping hand. I'm not some super-high selling-mega-giga stock star with awesome portfolio, on the opposite I have around 3000 clips in my port and yet they've treated me very, very nicely.

Now, I cannot speak in other's name but the other side of the story should be out here also. I've had only positive experience with Dissolve, Char and George.

Sorry for your misfortune and bad luck. At the moment I'm having similar thing with SS and Easy Release. They reject one batch for it and they approve another... I'm loosing my mind.

Anyways, maybe you should talk to them again and explain what is happening... don't know what else to say.

stockVid

« Reply #16 on: May 25, 2016, 17:00 »
0
I had completely different experience with Dissolve, CL especially. George also. I've had some more than easy tasks and questions for them and after a little back and forth emails they done more for me than many other agencies even comprehend of doing for anyone. I've had very friendly and warm experience with them and believe me, I've been writing emails to them almost every week in the past year. And every email was responded to with detailed answer and a helping hand. I'm not some super-high selling-mega-giga stock star with awesome portfolio, on the opposite I have around 3000 clips in my port and yet they've treated me very, very nicely.

Now, I cannot speak in other's name but the other side of the story should be out here also. I've had only positive experience with Dissolve, Char and George.

Sorry for your misfortune and bad luck. At the moment I'm having similar thing with SS and Easy Release. They reject one batch for it and they approve another... I'm loosing my mind.

Anyways, maybe you should talk to them again and explain what is happening... don't know what else to say.

Do you have the same clips on Videoblocks?

« Reply #17 on: May 26, 2016, 03:02 »
0
The ultimate situation is they closed my account because they wanted me to write "long titles" and I don't have the time to rewrite titles for my 20,000 clips. in fact, they have other sellers on their site with "short titles" similar to mine. to them, a short tile is 8 to 10 words. they want narrative titles with 25 to 30 words.

I contacted about 7 people at their company, their founder and president, and their investors, and they don't care, and the majority did not respond, including the founder and president.

Then they claim I released confidential information about there company which is nonsense, I have no confidential information about their company.

« Reply #18 on: May 26, 2016, 04:12 »
+1
I had completely different experience with Dissolve, CL especially. George also. I've had some more than easy tasks and questions for them and after a little back and forth emails they done more for me than many other agencies even comprehend of doing for anyone. I've had very friendly and warm experience with them and believe me, I've been writing emails to them almost every week in the past year. And every email was responded to with detailed answer and a helping hand. I'm not some super-high selling-mega-giga stock star with awesome portfolio, on the opposite I have around 3000 clips in my port and yet they've treated me very, very nicely.

Now, I cannot speak in other's name but the other side of the story should be out here also. I've had only positive experience with Dissolve, Char and George.

Sorry for your misfortune and bad luck. At the moment I'm having similar thing with SS and Easy Release. They reject one batch for it and they approve another... I'm loosing my mind.

Anyways, maybe you should talk to them again and explain what is happening... don't know what else to say.

Do you have the same clips on Videoblocks?

I used to have. Then I had to be IS exclusive for a while and now I'm non exc again and my files will be everywhere including VB.

And regarding OP's newest situation evolvement - that's the the reality we live in unfortunately. Remember what happened to Sean and Is?  I saw your port and there are some titles that are more "keyword" oriented than the other titles you are giving and maybe that's the trigger for this kind of action by Dissolve? Afraid that Google will penalize them in search if they have 20k of something new on their site with that kind of headlines? But I would accept them in a heartbeat, as the other agencies did.

To bad that that this happened to you.

stockVid

« Reply #19 on: May 26, 2016, 06:49 »
0
Hi Mirkic,

Do you realize that if you put your clips in Videoblocks thay will be removed from Dissolve?

« Reply #20 on: May 26, 2016, 08:11 »
+1
Hi Mirkic,

Do you realize that if you put your clips in Videoblocks thay will be removed from Dissolve?

Not really, unless Dissolve has changed their policy.  What they did to me was lower my Dissolve pricing to $49 to meet VB, but they only pay 30%.  So 30% of $49 = $14.70 while at VB you get $49 (100%).

« Reply #21 on: May 26, 2016, 09:01 »
0
As far as I recall, they tend to change the price to VB price.

« Reply #22 on: May 26, 2016, 10:00 »
+3
The ultimate situation is they closed my account because they wanted me to write "long titles" and I don't have the time to rewrite titles for my 20,000 clips. in fact, they have other sellers on their site with "short titles" similar to mine. to them, a short tile is 8 to 10 words. they want narrative titles with 25 to 30 words.

I contacted about 7 people at their company, their founder and president, and their investors, and they don't care, and the majority did not respond, including the founder and president.

Then they claim I released confidential information about there company which is nonsense, I have no confidential information about their company.
You contacted 7 different people about this issue? Each time thinking someone besides you must have it wrong.? Variations in company policy WRT to submission standards has been the norm since the first dusty slide went out on submission. No, I would suggest you had your account closed because you are calling out individual people by name and unbelievably  saying they are bad employees on a public forum because they don't agree with you.

« Reply #23 on: May 26, 2016, 10:36 »
+1
Dissolve don't even use titles (unlike Pond5, Dreamstime and Depositphotos). They only require descriptions, which in my opinion should be a few sentences, closing in on the standard 250 characters that most sites limit them too. It will definitely benefit SEO to have longer (accurate) descriptions (more or less depending on the site of course, Fotolia = 0 importance).

At VB and SS they are very important, at Fotolia completely useless (not used in search), and at Pond5 of medium importance.

stockVid

« Reply #24 on: May 26, 2016, 11:56 »
0
Hi Mirkic,

Do you realize that if you put your clips in Videoblocks thay will be removed from Dissolve?

Not really, unless Dissolve has changed their policy.  What they did to me was lower my Dissolve pricing to $49 to meet VB, but they only pay 30%.  So 30% of $49 = $14.70 while at VB you get $49 (100%).

I think you will find that they no longer match the price and your clips will be removed.

« Reply #25 on: May 27, 2016, 11:56 »
+1
"No, I would suggest you had your account closed because you are calling out individual people by name and unbelievably  saying they are bad employees on a public forum because they don't agree with you. "

It is clear that this is not a matter of people agreeing or disagreeing, but instead a matter of punishing, penalizing, and retaliating against me because they don't like the fact that I complained, and almost all of their behavior occurred over the course of a year, I am only writing in the forum at the end of the relationship in the final days. My forum posting has nothing to do with their poor behavior over the course of the year.

They chose to not resolve this matter, and I have the right to speak about it to whomever I want to, whenever I want to.

« Reply #26 on: May 27, 2016, 12:00 »
+1
"It will definitely benefit SEO to have longer (accurate) descriptions"

no it doesn't. I have been doing web development since 1994. I have done SEO since webcrawler and the first search engines. there is no such thing that all companies can get free traffic from SEO on search engines from potential buyers the majority of organic search engine traffic goes to the big players like amazon, and almost nothing goes to smaller companies like dissolve.

over 2 decades of web design, I have discovered that 95% to 99% of my traffic was search engines crawling my site, and sales for search engines never accounted for more than 10% of my business. SEO is a pipe dream for nave web developers and cannot sustain any business.

only 1 web site can be at the top of search results for any given search, and with 15 stock footage companies, and your videos on all 15 sites with the same metadata, dissolve will not be at that top spot, and their SEO attempt will fail miserably.

« Reply #27 on: May 27, 2016, 13:07 »
+3
Search engines work absolutely NOTHING like they used to even 10 years ago. And it's just as much about the internal search engines, or even more so. Many sites weigh descriptions higher than, or just as high, as keywords, so if a certain word isn't there, you will rank at the bottom.

Yes, having identical descriptions is not ideal for Google, but I'm always surprised when I see what people who find my clips search for, so those extra sentences can certainly be useful if they are relevant.

If you are an SEO mastermind surely there is 100 times more money in that field so why even worry about not being able to sell footage at a small, "bad" site?

« Reply #28 on: May 27, 2016, 15:24 »
+2
snip
If you are an SEO mastermind surely there is 100 times more money in that field so why even worry about not being able to sell footage at a small, "bad" site?

Agree wholeheartedly.

« Reply #29 on: May 27, 2016, 15:34 »
+2
I also spend some of my consulting time working on SEO and know that much of what is written on this site on the subject is nonsense and, as increasingdifficulty rightly points out, internal search on a stock site has little to do with Google search (or, at least, I think, that was the point).

However, the if youre so smart do SEO instead argument is unfair and so wide of the mark. I make several hundred times a day more on web consultancy than I do on a bad day for photography but I do photography because I love it and what comes out of Photoshop at the end of the process is mine, all mine, not a compromise with many stakeholders.  Unnonimus is not going to receive a call-up to the diplomatic corps of his or her country but I can empathise with the pain of having personal expression rejected for reasons other than quality.

« Reply #30 on: May 27, 2016, 17:42 »
+2
I would try to look at things from a different perspective. Only because I've seen both sides, as a contributors as someone who worked for a company that hosted data.

You have 20,000 clips. That's terabytes upon terabytes of data. The way they look at it is that the amount of money it cost to host all your video files are not justified by your monthly earnings, or their cut of those earnings. In some cases, it's better to not have someone as a contributor because they feel like they're losing money on the account.

I know it's tough, but that's how things work. They recommended the title changes because they WANT your files to sell better so they can justify your account. If your files don't sell, they could be losing money on your account due to the cost of storage and bandwidth. It's not a good situation for anyone.

If they "lose money" for hosting "too many" good quality files... it's they who are underperforming. Not surprising, actually I don't know any buyer that uses (or even know) this site.

Noedelhap

  • www.colincramm.com

« Reply #31 on: May 27, 2016, 19:15 »
+1
I'm curious what kind of titles or descriptions unnonimus has written for his files. Can you show us an example of your metadata, so we can judge it ourselves?

« Reply #32 on: June 03, 2016, 09:22 »
+1
Gotta say, I really like the people working at Dissolve. They make time to reply to my questions, they listen to my criticism on issues such as VB price levelling. And even though they wouldn't make an exception for me, they did listen and explained their views in a friendly way.
Fine by me, it's their business, and they can run it the way they want it.

For me sales are very good, behind SS but fighting for 2nd place with P5. YMMV.


 

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