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Author Topic: Account disabled at Dreamstime.  (Read 22483 times)

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« on: August 05, 2011, 22:21 »
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Hi,
 This morning i found out that my wife's and my account has been disabled at dreamstime. I suspect it is because we are using the same model/settings and enviroment.

 I'm deeply saddend by dreamstime action of suspending my wife's and my account without consulting us first. I know that dreamstime treats a photo of similar subject with different angle as the completely same photo.

Is it wrong if we share the same model ? equipment ? studio and settings? especially when you are selling at sub price ?
« Last Edit: August 05, 2011, 22:45 by yuliang11 »


nruboc

« Reply #1 on: August 05, 2011, 22:57 »
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Hi,
 This morning i found out that my wife's and my account has been disabled at dreamstime. I suspect it is because we are using the same model/settings and enviroment.

 I'm deeply saddend by dreamstime action of suspending my wife's and my account without consulting us first. I know that dreamstime treats a photo of similar subject with different angle as the completely same photo.

Is it wrong if we share the same model ? equipment ? studio and settings? especially when you are selling at sub price ?

Are either you exclusive to Dreamstime?

« Reply #2 on: August 06, 2011, 00:44 »
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sorry to hear that, hopefully this situation will be resolved quickly, you might want to call them directly by phone to explain your situation
Good luck

« Reply #3 on: August 06, 2011, 01:30 »
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Are either you exclusive to Dreamstime?




Not at all and will never ever be exclusive to any agency


sorry to hear that, hopefully this situation will be resolved quickly, you might want to call them directly by phone to explain your situation
Good luck

well..thanks of the words. i guess i'll wait and see their response first.

« Reply #4 on: August 06, 2011, 11:05 »
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I hope you figure this out too, you have a nice port.  Have you tried contacting Serban directly?  I would try that if you don't get an answer through support.

« Reply #5 on: August 06, 2011, 12:29 »
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So sad. >:(

« Reply #6 on: August 06, 2011, 12:48 »
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Closing accounts without communicating with the contributors first? That is heavy-handed.

« Reply #7 on: August 06, 2011, 12:54 »
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Closing accounts without communicating with the contributors first? That is heavy-handed.

They can easily put the royalties on hold and suspend uploading privileges while they investigate.

But first the contributor should be notified.

« Reply #8 on: August 06, 2011, 20:31 »
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I hope you figure this out too, you have a nice port.  Have you tried contacting Serban directly?  I would try that if you don't get an answer through support.

Thanks, No not yet, anywhere i get hold of him ?

« Reply #9 on: August 06, 2011, 20:38 »
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Closing accounts without communicating with the contributors first? That is heavy-handed.

They can easily put the royalties on hold and suspend uploading privileges while they investigate.

But first the contributor should be notified.

Yes, we received nothing in advance and we are doing stock photography in a full time basis .We have been selling actively for the past 3 years, we may not have large port however we are concentrated on our niche area.

 If you think you have escaped your working life finding a better flexible life in stock business , you are  wrong. Stock photography strictly a master+slave business. Of all the agencies i thought dreamtimes would have the best policy towards contributors. Looks like you cannot build trust in these type of business

 You may be earning something to feed yourself today  but agency can do anything to you tommorow and you'll never know    ;)
« Last Edit: August 06, 2011, 20:46 by yuliang11 »

« Reply #10 on: August 06, 2011, 20:52 »
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I hope you get this issue resolved soon.

By the way, does anyone know what the general practice for a husband and wife team, one of whom is exclusive and another not?

TheSmilingAssassin

    This user is banned.
« Reply #11 on: August 06, 2011, 21:06 »
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Wow, that's rough!

The Dream team are a little disappointing lately.  I used to have a fair bit of respect for them... now not so much.  They're getting too big now and don't have to pretend that they 'care' for their contributor.  They're a corporate and corporates only care about their bottom line.

That's why I can't stand the 'sucky' forums that give you a false impression of a community.

« Reply #12 on: August 06, 2011, 21:51 »
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That is wrong and it only makes it worse that you are full timers. You have not have any prior warnings or disputes with DT? Under all circumstances, I really dont see that DT have any thing to gain from not contacting you first. On the contrary, it just makes them look really bad in the eyes of contributors. Why would a company be mean when they have nothing to gain? That just seems like bad business to me, but maybe I am missing something?

« Reply #13 on: August 07, 2011, 10:29 »
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Its been more than 24 hours. no replies. yawn

« Reply #14 on: August 07, 2011, 11:12 »
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Its been more than 24 hours. no replies. yawn

give them a call, weekend not easy but should be

« Reply #15 on: August 07, 2011, 11:13 »
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Its been more than 24 hours. no replies. yawn

give them a call, weekend not easy but should be

well i'm from the other end of asia. the issue is calls are very expansive here to US.  :-\

« Reply #16 on: August 07, 2011, 11:16 »
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Its been more than 24 hours. no replies. yawn

give them a call, weekend not easy but should be

well i'm from the other end of asia. the issue is calls are very expansive here to US.  :-\

with skype is too? they should be the one to call you, I really dont understand why they dont respect our hard work :/

« Reply #17 on: August 07, 2011, 11:18 »
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with skype is too? they should be the one to call you, I really dont understand why they dont respect our hard work :/
[/quote]

no one will, it's microstock world ;) , i'll wait another 48 hours then i'll use skype. thanks for the suggestion

to be honest i feel luckly to have diversified enough on micro/macro stock. submit to more angencies , and taking up photography assignments. it's not the loss of temporary income that saddened me however it's how vulnerable this industry can be especially to small contributors like us.
« Last Edit: August 07, 2011, 11:23 by yuliang11 »

« Reply #18 on: August 07, 2011, 11:45 »
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i'll wait another 48 hours then i'll use skype. thanks for the suggestion

to be honest i feel luckly to have diversified enough on micro/macro stock. submit to more angencies , and taking up photography assignments. it's not the loss of temporary income that saddened me however it's how vulnerable this industry can be especially to small contributors like us.

Good luck with the call and getting your accounts restored. I'm staggered that they haven't even provided a reason or listened to your side of the story before taking such drastic action.

Please keep us posted on your progress.

« Reply #19 on: August 07, 2011, 13:33 »
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AFAIK DT is still dealing with account issues from their European office. Had a similar experience before.

Forget a response within 24 hours during weekends. Nobody works there. Might be different if Yuri would complain though... Who knows?

Tomorrow, Monday you should receive a response which could be: "Thank you for contacting us. Your account is under review, bla bla, we'll get back to you as soon as the investigation has finished - which means wait another 2 or more days until they actually have a proper answer.

It's sad that with a portfolio of that caliber that they wouldn't even bother to let you know what's going on.

As long as you guys used individual/separate releases (no digitized signatures) I have no clue what DT's problem is.

« Reply #20 on: August 07, 2011, 14:29 »
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I have no clue what DT's problem is.

Could it be that DT think the two accounts are an elaborate attempt to sidestep the upload limits and/or 'too similar' rejections? Even if that were the case you'd think that they'd have the courtesy to ask before taking action.

Xalanx

« Reply #21 on: August 07, 2011, 15:16 »
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@yuliang11: Sorry for this happening to you, it must be quite a kick. Do keep us posted about what happens next, please. DT has a bit of a reputation of fairness in treating its contributors.

« Reply #22 on: August 07, 2011, 15:36 »
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FWIW: We've had a similar experience with DT a fwe years ago, when we had a photoshoot together with another photographer. Same models, same themes, same settings, but two different photographers, with two different accounts, and different photographer's names on the model releases.

DT doesn't condone virtually identical images in two different accounts, not even if those accounts belong to different photographers. At the time, DT's reason was that this would confuse buyers.

One of us had to remove the images in question, otherwise both our accounts would've been suspended.

« Reply #23 on: August 07, 2011, 18:16 »
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FWIW: We've had a similar experience with DT a fwe years ago, when we had a photoshoot together with another photographer. Same models, same themes, same settings, but two different photographers, with two different accounts, and different photographer's names on the model releases.

DT doesn't condone virtually identical images in two different accounts, not even if those accounts belong to different photographers. At the time, DT's reason was that this would confuse buyers.

One of us had to removed the images in question, otherwise both our accounts would've been suspended.

This is so ridiculous.

Suspend your accounts? For what?

Jeepers creepers (pardon my french) but I think DT has bigger problems than properly released images in their collection, no matter if it's from one photographer or two or five.

I would have removed the images in questions from both accounts just so DT can go EFF themselves regarding that shoot. Might as well not give them the pleasure at all.

Also it's unfair to you or your fellow photographer friend as one of you will be missing out on those royalties while the other images are up.

Not fair and rather stupid decision of DT.

« Reply #24 on: August 08, 2011, 04:13 »
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AFAIK DT is still dealing with account issues from their European office. Had a similar experience before.

Forget a response within 24 hours during weekends. Nobody works there. Might be different if Yuri would complain though... Who knows?

Tomorrow, Monday you should receive a response which could be: "Thank you for contacting us. Your account is under review, bla bla, we'll get back to you as soon as the investigation has finished - which means wait another 2 or more days until they actually have a proper answer.

It's sad that with a portfolio of that caliber that they wouldn't even bother to let you know what's going on.

As long as you guys used individual/separate releases (no digitized signatures) I have no clue what DT's problem is.

Release are definately seperated.

@yuliang11: Sorry for this happening to you, it must be quite a kick. Do keep us posted about what happens next, please. DT has a bit of a reputation of fairness in treating its contributors.

Ok. still waiting for reply from them. i guess today is Monday here in S.E asia, i think i'll get a reply by tommorow morning.


 

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