MicrostockGroup

Agency Based Discussion => Dreamstime.com => Topic started by: Hannafate on October 05, 2016, 18:22

Title: Anyone else get dense responses from support?
Post by: Hannafate on October 05, 2016, 18:22

I sent a message to Dreamstime support:

"From discussion in the forums, I understand that it is possible to change the minimum payout to something as low as $40. I would like to change my minimum payout (it is currently at $100, and I can't wait that long between payments) but can not figure out how to do that."

I did get a prompt response, which is better than most sites.  However, it was this:

"There must be at least $100 USD in the earnings for the payment system to accept a payment request through your account"

*sigh*  I knew that.  I said I knew that.  I want to CHANGE that.

Does anyone here know how to do that?

Title: Re: Anyone else get dense responses from support?
Post by: SpaceStockFootage on October 05, 2016, 19:56

Maybe they're saying that what you heard in the forums was incorrect? Or maybe not, just trying to imagine a reason why they might send such a reply.

Title: Re: Anyone else get dense responses from support?
Post by: shiyali on October 06, 2016, 01:02

Quote from: Hannafate on October 05, 2016, 18:22

I sent a message to Dreamstime support:

"From discussion in the forums, I understand that it is possible to change the minimum payout to something as low as $40. I would like to change my minimum payout (it is currently at $100, and I can't wait that long between payments) but can not figure out how to do that."

I did get a prompt response, which is better than most sites.  However, it was this:

"There must be at least $100 USD in the earnings for the payment system to accept a payment request through your account"

*sigh*  I knew that.  I said I knew that.  I want to CHANGE that.

Does anyone here know how to do that?

Can you provide a link to the Dreamstime forum thread where this is discussed?

Title: Re: Anyone else get dense responses from support?
Post by: Microstock Posts on October 06, 2016, 01:22

Quote from: Hannafate on October 05, 2016, 18:22

"There must be at least $100 USD in the earnings for the payment system to accept a payment request through your account"

Their answer suggests that the payout threshold is still $100, therefore you can't get paid before hitting this amount.

Title: Re: Anyone else get dense responses from support?
Post by: Pauws99 on October 06, 2016, 03:14

Seems clear enough to me with their current sales records they ought to change it.......

Title: Re: Anyone else get dense responses from support?
Post by: shiyali on October 06, 2016, 04:15

Quote from: Pauws99 on October 06, 2016, 03:14

Seems clear enough to me with their current sales records they ought to change it.......

Their Terms and Conditions clearly state that the minimum is 100$.

Title: Re: Anyone else get dense responses from support?
Post by: sarah2 on October 09, 2016, 10:59

It was another site which reduced the limit.....

Title: Re: Anyone else get dense responses from support?
Post by: Hannafate on October 09, 2016, 11:42

Quote from: Pauws99 on October 06, 2016, 03:14

Seems clear enough to me with their current sales records they ought to change it.......

Yeah, at this rate, I'll have to wait at least another six months before I get paid.

Title: Re: Anyone else get dense responses from support?
Post by: Hannafate on October 09, 2016, 11:44

https://www.dreamstime.com/thread_45836 (https://www.dreamstime.com/thread_45836)

I may have misunderstood.