MicrostockGroup

Agency Based Discussion => Dreamstime.com => Topic started by: Julied83 on July 27, 2015, 11:53

Title: balance up with no new sales
Post by: Julied83 on July 27, 2015, 11:53
Hello ! I know sometimes we have a sales in our balance and the image sold show hours later on our account. But 2 days ago I had a 4$ sale and still no new image sold, and same for a low .26 cent this morning, and no new image sold. If this is a partner sale, where can we find it ? thank you !
Title: Re: balance up with no new sales
Post by: heywoody on July 27, 2015, 12:10
This happens sometimes, they'll turn up :)
Title: Re: balance up with no new sales
Post by: PixelBytes on July 27, 2015, 12:12
Hello ! I know sometimes we have a sales in our balance and the image sold show hours later on our account. But 2 days ago I had a 4$ sale and still no new image sold, and same for a low .26 cent this morning, and no new image sold. If this is a partner sale, where can we find it ? thank you !

I think their sales reporting page is messed up.  I also seen my balance grown with no visible sales.  Its happened before.  They will get the bug sorted then we will see the sales again.  At least we're getting the money.
Title: Re: balance up with no new sales
Post by: pixsol on July 27, 2015, 12:51
This happens sometimes, they'll turn up :)
+1

I had a $5 bump last Friday with 2 sales and it was more than 48 hours later (on sunday) for the details (the two files that sold) to show up :)
Title: Re: balance up with no new sales
Post by: cuppacoffee on July 27, 2015, 13:04
Server lag. Again. They know about it and are "working" on it. Happens often but always gets corrected.
Title: Re: balance up with no new sales
Post by: Julied83 on July 27, 2015, 16:24
Ok so I'll wait ! But I'm I the only one thinking it shouldn't happen ...
Title: Re: balance up with no new sales
Post by: Mantis on July 27, 2015, 17:00
Server lag. Again. They know about it and are "working" on it. Happens often but always gets corrected.

Yes this is the issue. Happens all the time. Balance goes up and image sold shows up sometime later.
Title: Re: balance up with no new sales
Post by: Rinderart on July 30, 2015, 19:21
Server lag. Again. They know about it and are "working" on it. Happens often but always gets corrected.

Yes this is the issue. Happens all the time. Balance goes up and image sold shows up sometime later.

Yep. No big deal. Sometimes I see no sales on FT, then Bam a ton of them.