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Author Topic: Customer support  (Read 2146 times)

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« on: November 24, 2017, 03:04 »
I sent DT an email with some suggestions on how to improve the submission and keywording process. I got back a copy and paste reply, talking about all sorts of things I hadn't even mentioned in my mail. I won't waste time communicating with them again...

« Reply #1 on: November 24, 2017, 09:36 »
I've learned early on that sending emails about how an agency could improve always hits a wall.  They really don't care what we think.  I mean, look at some of these agencies who are fixing things that aren't broke.  Look at Istock's survey from early in 2017. Did anything from those survey's change? Not that I can see.

« Reply #2 on: November 24, 2017, 11:04 »
If it weren't for Matt Hayward from Fotolia/Adobe I would entirely agree.   But he's very likely the last photographer working for any of the agencies and not just a stuffed suit, so we are very lucky to have him.


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