MicrostockGroup

Agency Based Discussion => Dreamstime.com => Topic started by: drop on October 12, 2011, 03:15

Title: how to contact dreamstime
Post by: drop on October 12, 2011, 03:15

i tried to contact dreamstime about my payment, can't mail them.
today i tried to phone them, number not in use.
what's going on there?
something wrong with my computer and my phone?

admin edit: changed the title to something useful

Title: Re: dreamstime
Post by: icefront on October 12, 2011, 03:23

They (almost) always reply to "Contact us" e-mails. Sometimes it takes more, even days.

Title: Re: dreamstime
Post by: drop on October 12, 2011, 03:33

when i push "send", nothing happens.

Title: Re: dreamstime
Post by: BaldricksTrousers on October 12, 2011, 03:50

TRy opening a topic thread in their own forum. Serban (the owner) keeps a watch on his forums but he doesn't come here much.

Title: Re: dreamstime
Post by: drop on October 12, 2011, 04:24

thanks, i'll try that.

Title: Re: dreamstime
Post by: Pixart on October 12, 2011, 10:14

I've had Windows 7 for less than a week now and this wierd stuff is happening to me on a daily basis.  Usually it's an IE thing, and I can do what I need to do in Firefox (haven't had to try Chrome yet but seems to make sense to have a 3rd browser installed).  Most of the problems I've had have surrounded Java and Windows security settings.    I can't hit the "ok" button on one of my topazlabs filters, the other 3 work like a charm.

Title: Re: dreamstime
Post by: RacePhoto on October 12, 2011, 23:53

Quote from: Pixart on October 12, 2011, 10:14

I've had Windows 7 for less than a week now and this wierd stuff is happening to me on a daily basis.  Usually it's an IE thing, and I can do what I need to do in Firefox (haven't had to try Chrome yet but seems to make sense to have a 3rd browser installed).  Most of the problems I've had have surrounded Java and Windows security settings.    I can't hit the "ok" button on one of my topazlabs filters, the other 3 work like a charm.

Correct, I run a script blocker on FF and often until I allow the site, Send and buttons like that, will blink and do nothing. It appears that the new IE (which I don't use and I don't have Windows 7) are doing the same thing.

It's not DT that's broken, it's the browesrs. :(

Hope that helps Drop?

Title: Re: how to contact dreamstime
Post by: drop on October 13, 2011, 04:02

i work with xp-pro, and have the same problem with 2 browsers. the standard one and google chrome.
i think it has to do active-x.

Title: Re: how to contact dreamstime
Post by: RacePhoto on October 13, 2011, 12:40

Quote from: drop on October 13, 2011, 04:02

i work with xp-pro, and have the same problem with 2 browsers. the standard one and google chrome.
i think it has to do active-x.

That too, I have so many scripts and java disabled, and things that "run" blocked, I never know. But the point the site is probably working fine, it's just us.  :)

XP, 7, or Windows 98SE shouldn't matter, it's something to do with the browser not allowing clicks and I'm fairly sure it's a Javascript issue. You may try to update to the latest Javascript and make sure it's installed and updated. Also FireFox has an IE emulator which works well on those small number of places that require IE browser. See if you can click on "TOOLS" and Always view this page in IE?

Here's the IE view add on for FireFox...   https://addons.mozilla.org/en-US/firefox/addon/ie-view/

Good Luck!

Title: Re: how to contact dreamstime
Post by: drop on October 14, 2011, 14:36

today i logged in, in a friends comp. finally  i got contact, money is sent the same day.
thanks for help.