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Author Topic: Dreamstime Customer refunds  (Read 1630 times)

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« on: October 15, 2020, 23:02 »
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I'm getting a few Dreamstime "customer refund" emails lately. Anyone else? Is this some form of image abuse?


« Reply #1 on: October 16, 2020, 01:04 »
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I'm getting a few Dreamstime "customer refund" emails lately. Anyone else? Is this some form of image abuse?

I had one about two weeks ago. First time ever in my 10 years with DT.

But that was the only one. It hasn't become a pattern.

« Reply #2 on: October 16, 2020, 03:07 »
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I think I had three this month. Got a mail about one and two more image just disappeared from my sale list. I had a refund only once before that and then the mail about it arrived weeks later, so I am not sure I am just overlooking things or really had 3 refunds. If it's 3 that's 3 more than I usually have per month, because, as said, only had one single refund in the whole year prior to that.

« Reply #3 on: October 16, 2020, 03:16 »
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I am also witnessing the same... too frequent refunds

Mir

« Reply #4 on: October 16, 2020, 03:48 »
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I recently had one too.

« Reply #5 on: October 16, 2020, 10:50 »
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I keep track of these emails. My last one from Dreamstime was July 23 2019; the one before that was Feb 12 2018. They do happen, but they haven't been frequent or numerous.

« Reply #6 on: October 16, 2020, 12:51 »
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I'm getting a few Dreamstime "customer refund" emails lately. Anyone else? Is this some form of image abuse?

Yes, and my response would be to say, thanks. That is 2 months worth of sales!

« Reply #7 on: October 16, 2020, 14:43 »
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I'm getting a few Dreamstime "customer refund" emails lately. Anyone else? Is this some form of image abuse?

Me too, maybe three or four days ago...

« Reply #8 on: October 19, 2020, 00:33 »
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Thanks for your responses.. I got 4 subscription sales refunded in less than 3 weeks time. Considering how easy it is to copy & reuse, easy returns open up more possibilities for image misuse.  Dreamstime doesn't provide any information why a file is returned and refunded, which is the very least they could and should do.

« Reply #9 on: October 19, 2020, 01:39 »
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Yes, refunds are a whole huge open window for abuse and I think any customer should provide a very detailed and beliavable explanation why he wants to "return" an image. Basically large technical flaws should be the only allowed option for refunds (and then it's debatable whether the agency or the contributor are to blame, as the agency did a "quality control" after all)

It's stupid to allow refunds for something you can't really give back and get to keep - the full size image without watermarks. It is even more stupid to allow it months after the sale happaned like Alamy does.  Yes, strictly speaking the customers return the licence and thenaren't  allowed to use the image, but when you see a full size image of yours somewhere, how are you to know whether the customer has a licence?
« Last Edit: October 21, 2020, 10:33 by Firn »

Uncle Pete

  • Great Place by a Great Lake - My Home Port
« Reply #10 on: October 19, 2020, 10:57 »
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This is how they pay for that extra special raise.  ::)

« Reply #11 on: October 19, 2020, 12:09 »
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I got a 38c refund a few days ago, but  DT refunds are generally few and far between. Maybe 1 or 2 a year.

Uncle Pete

  • Great Place by a Great Lake - My Home Port
« Reply #12 on: October 21, 2020, 10:06 »
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I got a 38c refund a few days ago, but  DT refunds WERE generally few and far between. Maybe 1 or 2 a year.
  ;D

Wait and see isn't always just taking a passive role, sometimes, it means, there's a change and it shouldn't be ignored using the past as an example of what to expect in the future. Refunds are starting to be more regular and more common.



 

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