MicrostockGroup
Agency Based Discussion => Dreamstime.com => Topic started by: Red Dove on June 30, 2016, 03:42
-
Anyone else have this problem:
Emails from DT are always a cow for me. When I open them up all I can see is their banner but no content beneath it. More pertinent now since they send an email for you to confirm payment request... which of course I can't open. Tried fiddling with my email filters etc but I've missed something. Ideas/experience appreciated.
-
I also experience problems with some automated e-mails from Dreamstime not received (such as the confirmation e-mail after I requested a payment). This is a recent problem and I am still in communication with Dreamstime how to resolve the problem.
-
I also experience problems with some automated e-mails from Dreamstime not received (such as the confirmation e-mail after I requested a payment). This is a recent problem and I am still in communication with Dreamstime how to resolve the problem.
Thanks for the reply - I've also contacted support and sent them the screen shot they asked for
-
Fortunately I don't have this kind of problems, since I reach payout once a year. I hope it gets resolved in a year or so, when I will finally reach payout threshold...
-
I just needed to delet this msg. Wrong topic. No delete button here?
-
Found a workaround - if you open the email and click on forward as if you were sending it on to someone else the box and confirmation buttons are all displayed in the original mail - allowing you to click and confirm payment request.
Have advised support and they will have their tech team look into why some users cannot open the confirmation from their inbox.