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Agency Based Discussion => Dreamstime.com => Topic started by: JetCityImage on March 18, 2019, 08:48

Title: Dreamstime Problems
Post by: JetCityImage on March 18, 2019, 08:48
Anyone else having issues with Dreamstime's "My Earnings?"

I sell stuff and the monthly stats are updating, but the earnings total hasn't moved in days...

Did someone forget to feed the hamsters turning the wheel?

Jonathan
Title: Re: Dreamstime Problems
Post by: Sammy the Cat on March 18, 2019, 09:32
Haven't noticed anything myself but then again sales on DT are so infequent I wouldn't be able to tell anyway.

I did recall a few weeks back the total revenue would go up with out any corresponding image sale recorded which then took 24 hours to show.
Title: Re: Dreamstime Problems
Post by: JetCityImage on March 18, 2019, 11:32
"We are experiencing a delay in the earnings count and we are working to correct the issue now."

Your enquiry will be sent directly to a Contributor specialist and answered as soon as possible.
Title: Re: Dreamstime Problems
Post by: shiyali on April 07, 2019, 20:06
The problem is still there, April 5 update, "we're having a server delay. Please be patient, everything we'll be recovered soon." I hope so.
Title: Re: Dreamstime Problems
Post by: Chichikov on April 10, 2019, 09:00
Yes, but here it happens the exact contrary: the total earnings on the homepage show that there are new sales, but they don't show in the statistics.
Title: Re: Dreamstime Problems
Post by: Uncle Pete on April 10, 2019, 09:11
Yes, but here it happens the exact contrary: the total earnings on the homepage show that there are new sales, but they don't show in the statistics.

Yeah but I wrote and got no answer. My acceptance percentage is something like 39% with only two files rejected, because anything deleted counts as not accepted. Nice trick. Remove files they are now counted against me.

Does rank and acceptance count for placement on DT. If it does, I'm screwed.

Is this the new DT plan? Don't answer questions or inform about issues?