They gave the bonus just to take it away this is what they wrote:
Due to reasons which are beyond our control, we are sorry to let you know
that $.... have been removed from your earnings as result of a refund for
Possible refund reasons:
- Accidental download;
- Admin download test;
- Credit card fraud with mandatory refund issued at request to real card
holder;
- Duplicate download;
- Incorrect size/format/license purchased;
- License update;
- Performance issues (misspellings in texts, quality);
Due to the high volume of daily transactions, we cannot provide additional
clarification on the refund performed. Measures are always taken for the
licenses to be withdrawn and images deleted. Any subsequent unlicensed usage
is liable to legal action and penalties.
This is really theft
Inviato dal mio iPhone utilizzando Tapatalk
I understand the frustration (we've all had refunds), but it's not theft. The money wasn't yours to begin with. It might be credit card fraud (in this case it's theft by the fake buyer, and DT has to give back the money to the credit card company) or perhaps the buyer wanted another size or another image instead.
I do think refunds for digital goods should be made impossible (at any site) because no-one can properly check whether the image will be not be used after the sale.