MicrostockGroup

Agency Based Discussion => Dreamstime.com => Topic started by: CofkoCof on July 30, 2008, 03:47

Title: Incorrect number of downloads
Post by: CofkoCof on July 30, 2008, 03:47

When I checked detailed earnings on one of my images that was downloaded today, I noticed that the number of downloads displayed there doesn't match with the number of downloads at the image preview.

Image preview shows that my image had 7 downloads:
http://www.dreamstime.com/waffles-in-brussels-image5409040 (http://www.dreamstime.com/waffles-in-brussels-image5409040)

The detailed earnings shows that image had only 4 downloads:
(http://www4.slikomat.com/08/0730/sh2-downlo.jpg) 

Anyone had a similar problem?

Title: Re: Incorrect number of downloads
Post by: madelaide on July 30, 2008, 06:31

Yes, and the differences remain.

http://www.microstockgroup.com/index.php/topic,3673.0.html 

I think I have emailed them about it but never got a reply.

Regards,
Adelaide

Title: Re: Incorrect number of downloads
Post by: CofkoCof on July 30, 2008, 09:16

I contacted the support, this is their response:

Quote

Thank you for contacting Dreamstime.
There were some refunds for these files and the numbers were not updated in real time. We have corrected the error now. Plese check and let us know if the trouble persists on your end.

Interesting, 3 refunds on an image with only 4 downloads  ::)