Author Topic: No Moneybookers on DT (Read 18020 times)

epixx · « **on:** September 05, 2008, 04:30 »

I just received an email from DT with the following text:

"Your request for payment has been refused and all earnings reverted back to your account.

Payments via MoneyBookers are temporarily disabled. Please use our alternate payment methods to post your payment request or wait until the Moneybookers' option is re-enabled."

Have any of you received this mail? I've mailed back to DT asking how long the problem will last.

peep · « **Reply #1 on:** September 05, 2008, 04:54 »

Oh, I was just about to request my payment! I think I had better hold on then!

Peter · « **Reply #2 on:** September 05, 2008, 06:10 »

I cached out via MB 7 days ago. Worked OK.

This is not a first time they disable MB. Users were complaining on their forum, and they turned it back ON.

In my country MB is only option to receive money (paypal does not work).

http://www.dreamstime.com/thread_10824

Dreamframer · « **Reply #3 on:** September 05, 2008, 06:32 »

I am also close to my first payment. I hope MB problem will be fixed soon, because there is no other option for me.

borg · « **Reply #4 on:** September 05, 2008, 09:01 »

Where is the problem!?

Why DT trying to close MB option?

I hope that is temporarily and only technical problem in money transfer between them.

Pixart · « **Reply #5 on:** September 05, 2008, 10:00 »

I don't think they are trying to close MB (maybe with their upgrades this week they were having problems with MB requests?): this is what they posted yesterday:

September 4, 2008 (04:13)
MoneyBookers payment option has been temporarily disabled. Please use our alternative payment methods until MB payment is re-enabled. Thank you for understanding.

madelaide · « **Reply #6 on:** September 05, 2008, 19:19 »

Oh, no, not again!

Regards,
Adelaide

Dr Bouz · « **Reply #7 on:** September 06, 2008, 08:13 »

yes, i am banned from the forum out there - i wrote the truth, but dt is keeping their "interesting" forum moderation policy (silly, if i can say). - unfortunately pay pall is not an option in my country. when i try to cash checks - i have to wait a minimum of 30 days - when check arrives to my adress. and bank fees are not acceptable. -so i wrote that i'll have to delete my images, and i already stopped to upload images - because of 6 months rule there.
but i have to admit, that i believe that dt is having really big problems using mb service (already posted by achiles on the dt forum). some my friends rally had a problems with mb - and support is really a "snail speed".
the main thing that is really making me nervous is that dt is acting like they have images, - and forget one - the main important thing - that they sell our images - we (agency, and contributors) are all making money on our images, not on agency's services. - similar thing that happened recently on StockXpert.
anyhow - that atittude ( "no we would not have mb option, if you did not need one" .... really? -shows what that agency think about us - contributors - that we are a bunch of idiots - which is not o.k.
but, an the other hand - as i already said - i can understand all this , and of course, i hope that things are going to be solved on a good way for all of us (that we in non-pay-pall countries are going to have mb option avialable soon.

Peter · « **Reply #8 on:** September 07, 2008, 03:06 »

When they fix it, please someone write an info here, so we know it is working.

Dreamframer · « **Reply #9 on:** September 07, 2008, 07:13 »

It would be really shame if such big agency couldn't afford MB option to contributors. I really like DT and I sell fine there....

Dr Bouz · « **Reply #10 on:** September 07, 2008, 07:21 »

haha - i just noticed i'm completely banned from dt forum. "cool"

Peter · « **Reply #11 on:** September 07, 2008, 07:46 »

achilles said:

Quote

We expect this to be solved until the end of the next week. At that time you will see the MB option back again on your account.

Thank you for your patience until that time.

Dr Bouz · « **Reply #12 on:** September 07, 2008, 07:50 »

cool.

Peter · « **Reply #13 on:** September 11, 2008, 06:56 »

some news:

Quote

Last minute update on MoneyBookers:

We have had answer from their part and it looks promising. This payment option will be back online soon. We cannot say tomorrow but surely next week MoneyBookers will be available online again.

madelaide · « **Reply #14 on:** September 11, 2008, 16:44 »

Great news. Although I'm still a bit far from my next pay-out, seeing another problem between MB and DT was annoying.

Now, why does only DT have problems with MB?

Regards,
Adelaide

borg · « **Reply #15 on:** September 11, 2008, 17:13 »

Online betting bookmakers also sometimes exclude some of payment method temporarily...
I think they have some kind of "settlement of accounts" or something....

borg · « **Reply #16 on:** September 18, 2008, 00:28 »

Still nothing, ha!???

Dr Bouz · « **Reply #17 on:** September 18, 2008, 03:40 »

nice way to borrow some money with no fee

Dreamframer · « **Reply #18 on:** September 18, 2008, 04:04 »

Quote from: Dr Bouz on September 18, 2008, 03:40

nice way to borrow some money with no fee

yeah...

borg · « **Reply #19 on:** September 21, 2008, 13:31 »

Nothing yet....WHEN!???

P.S.

I found this on DT forum...

Previously:

We have had answer from their part and it looks promising. This payment option will be back online soon. We cannot say tomorrow but surely next week MoneyBookers will be available online again.

And then:

Message posted at 09/18/2008, 07:05:39 AM by Achilles - member is an admin

No, unfortunately with the data we have so far we can't say this. We have been in a permanent back and forth between banks and MB, with various reasons given. We were hasty to bring you the answer we received previously, because the reason given was not the real one.

We know that many users prefer them to the other payment methods. Our staff is doing its best to solve this in the best and fastest way.

Until new data will arrive, this thread will be closed.
Thank you for your patience.

Peter · « **Reply #20 on:** September 22, 2008, 00:32 »

It takes too long now. I need that money, I collected over 250 now, and I need it. I hope it will be this week.

peep · « **Reply #21 on:** September 22, 2008, 01:42 »

I have had enough! I am going to open an account with PayPal. I would like to know, why DT prefer PayPal so much. I have never seen PayPal disabled there but I clearly remember MB being down several times - always when I need to send there my money.

Peter · « **Reply #22 on:** September 22, 2008, 02:09 »

You are lucky, in my region PayPal does not alow money withdrawals, so my only option is MB.

Dr Bouz · « **Reply #23 on:** September 22, 2008, 04:06 »

peep, i wander why did not you open a pay pall account at the first place?

peep · « **Reply #24 on:** September 22, 2008, 04:59 »

Easy - I do not like their fees...

Dr Bouz · « **Reply #25 on:** September 22, 2008, 05:08 »

?
transver via mb: ~2.8$/transaction + my bank takes some 4.5-5$ (which is still much less than if i make payment vie checks)

peep · « **Reply #26 on:** September 22, 2008, 05:24 »

And how much do you pay if you do the transaction using paypal?

Dr Bouz · « **Reply #27 on:** September 22, 2008, 05:35 »

unfortunately my country is not in pay pall paying system, that's whi i put ? sign in my previous post. - i just wandeedr how high is a paypall fee.

peep · « **Reply #28 on:** September 22, 2008, 06:07 »

E.g. I must pay a fee for incoming payments too at PayPal. I do not pay for incoming money at MB.

Peter · « **Reply #29 on:** September 22, 2008, 08:47 »

Quote

There is no news in the MoneyBookers case. We have two options of solving the issue at this moment. If one of the solutions offered can be applied, the MoneyBookers will be back online by the end of this week.

When we have more info on this, we will re-open the old thread and post news. Please be patient as we are confident this will be solved.

http://www.dreamstime.com/thread_10952

LOL!

COME ON! Another week? What kind of company can not solve simple administrative problems within 4 weeks?! Geez....

I just want to buy some bread, so I can eat. Please DT give me my money! I lost 10 kilograms in weight waiting for you to pay me my money. I am starving, I want to eat!!! I want my money! You know how histeric people can get when they are hungry, well I am histeric right now!

py · « **Reply #30 on:** September 22, 2008, 09:47 »

Quote from: Peter on September 22, 2008, 08:47

LOL!

COME ON! Another week? What kind of company can not solve simple administrative problems within 4 weeks?! Geez....

I just want to buy some bread, so I can eat. Please DT give me my money! I lost 10 kilograms in weight waiting for you to pay me my money. I am starving, I want to eat!!! I want my money! You know how histeric people can get when they are hungry, well I am histeric right now!

Based on your profile pic, looks like you can afford more weight loss....

Peter · « **Reply #31 on:** September 22, 2008, 09:49 »

that is the only thing that saves me from certain death from starvation

I guess I can live few more days without food

Good thing I have to pay water bill at the end of the month, not now, so at least I have water to drink.

RacePhoto · « **Reply #32 on:** September 23, 2008, 00:51 »

Quote from: peep on September 22, 2008, 06:07

E.g. I must pay a fee for incoming payments too at PayPal. I do not pay for incoming money at MB.

A free PayPal personal account can receive up to $500 a month, no fees of any sort, costs nothing to open, nothing to pay for incoming payments. The only catch is the money must be coming from another PayPal account. Of course you have to have a bank account in order to transfer the money to yourself. No fees for withdrawal of funds either.

I receive payments from a magazine in a different country via PayPal, because if I get a check they take a long time to clear. One bank teller said, "we don't take those." but she was wrong.

Check out the free Personal PayPal account options if it comes down to being forced to be paid that way to get your money.

The fee for a money transfer for a PayPal business account is 30c per transaction and 2.9%. That means if you get $100 from DT it will cost you $3.10 cents. Hope that doesn't break the bank?

(thanks for the correction peep)

Yes, different countries may have different programs. But 26% as in the message below. No wonder people don't want to use PayPal in some other countries!

Moneybookers might have transfer limits or maybe the fees have to be in the account, before DT can pay you. If cash flow is a problem, DT can't pay money it doesn't have. You take it from there, what that means.

peep · « **Reply #33 on:** September 23, 2008, 01:45 »

You may have different conditions in your country, but I DID have to pay for incoming money:

Amount received: 50.00 CZK
Fee: -12.70 CZK
Total 37.30 CZK
Date: Sep. 3, 2008
Time: 13:41:05 CEST
Status: Completed

I just wanted to test my new paypal account and made a friend send me some small amount of money. As you can see, they charged a (not so small) fee.

peep · « **Reply #34 on:** September 23, 2008, 06:09 »

And BTW - if they take 30 c and 2,8% out of 100 USD the fee will be 3,10 USD and not 60 c IMHO.

borg · « **Reply #35 on:** September 24, 2008, 08:06 »

Guys, subject is MB not "Paypull"...
Let's talk about this and let+s make pressure to DT to solve the problem...

Peter · « **Reply #36 on:** September 24, 2008, 09:21 »

Quote

Update: we have reasons to believe that this payment option will be back in the beginning of the next week or sooner. It's still not a guarantee (or else it would be live already) but things are moving towards this outcome rather than the opposite.
Will keep you posted, thank you for your patience.

tomorrow never dies

Lets hope for it. Fingers crossed.

RacePhoto · « **Reply #37 on:** September 25, 2008, 13:31 »

Quote from: peep on September 23, 2008, 06:09

And BTW - if they take 30 c and 2,8% out of 100 USD the fee will be 3,10 USD and not 60 c IMHO.

Being a math genius (not yesterday however), I dropped a zero off the percentage fee. Thanks for improving on that.

As for the other comment. The subject is No Moneybookers, but the discussion was other options and why PayPal wasn't one of them.

PayPal PERSONAL accounts get charged no fees when you get money from another PayPal account. If you have a "Business" account you pay the 30c and the 2.8%, most people don't recognize that there is such a thing as a personal account, and PayPal doesn't make a big point of showing you that they are available. So when they sign up, they click business and get charged the fees.

True overseas accounts may have totally different regulations.

Hopefully the problem with DT is just software related.

peep · « **Reply #38 on:** September 25, 2008, 13:45 »

Do you think I had to pay the fee because I have a business account? I am going to check it at once...

RacePhoto · « **Reply #39 on:** September 25, 2008, 13:50 »

Quote from: peep on September 25, 2008, 13:45

Do you think I had to pay the fee because I have a business account? I am going to check it at once...

Just a guess, but you are overseas? PayPal is US based and charging that extremely high fee because of your location.

I'm understanding better why people want Moneybookers back as an option.

peep · « **Reply #40 on:** September 25, 2008, 14:07 »

No, it would not be the case:
Account type: Personal
Status: Unverified

peep · « **Reply #41 on:** September 25, 2008, 14:10 »

Quote from: RacePhoto on September 25, 2008, 13:50

Quote from: peep on September 25, 2008, 13:45
Do you think I had to pay the fee because I have a business account? I am going to check it at once...

Just a guess, but you are overseas? PayPal is US based and charging that extremely high fee because of your location.

I'm understanding better why people want Moneybookers back as an option.

You are right! So THIS is the reason. I am from the Czech Republic - Europe! So this is why I had to pay for the transaction so much? And how much would I pay for a few hundred dollars from DT?

borg · « **Reply #42 on:** September 26, 2008, 07:34 »

MoneyBookers is back. We have just re-enabled the MoneyBookers payment option and you can use it as of today. To read more details and also to enjoy the good news, start party, post comments and thoughts, an old thread on the topic has been revived here

Peter · « **Reply #43 on:** September 26, 2008, 09:39 »

good news!

Now I will finaly be able to buy some bread to eat!

Thank you!

Dr Bouz · « **Reply #44 on:** September 27, 2008, 06:33 »

wow. this was really fast. yesterday i did a payment requiest on dt, -and just checked - money is on my mb account. cool.
i'm going to buy some food'n'beer

ragsac · « **Reply #45 on:** September 27, 2008, 10:02 »

Me too, i just requested yesterday and today its in my MB.

Peter · « **Reply #46 on:** September 27, 2008, 10:22 »

me 2. I filled my stomach with a lot of food.

epixx · « **Reply #47 on:** September 27, 2008, 22:24 »

Money in my account within hours. Good work

RacePhoto · « **Reply #48 on:** September 28, 2008, 21:06 »

Quote from: peep

And how much would I pay for a few hundred dollars from DT?

Way too much!

Now I understand why I've read many messages about people who want to use MoneyBookers, and why they don't want to give away such a big percentage to someone else. I don't even know if MB is available in the US, but since I have a fee free PP account, it's not an issue.

Thanks for the education about the rest of the world.

Looks like the problem is with MB not the stock sites.

Pixart · « **Reply #49 on:** October 01, 2008, 10:05 »

In case you don't follow Crestock threads, Josh left a very detailed message about Moneybookers and I thought it would be good to note here in the Dreamstime thread as they have surely been affected by the same type of delays:

Quote from: josh_crestock on October 01, 2008, 09:52

Khwi

I've talked to my collegue Lars, the guy in charge for payouts. Here's what he had to say about the Moneybookers issue:

Quote
Moneybookers is extremely strict in their security rules as well as money laundering rules, which affects us by making the upload of funds to our payout a very cumbersome, and sometimes unpredictable process. The basic problem is that Moneybookers has imposed a limit on how much money we are allowed to upload to our account per month, which means we can't just upload a big lump sum once a year and do our payouts from that. Due to various security measures, both on part of Moneybookers and the credit card we use to fund the account, this is a very tricky manouver to coordinate (several people must be involved).

In addition to this, Moneybookers seems to like slapping new requirements on us every now and then. The latest here is that they suddently decided to block the function for sending money from our account until we send them a hole slew of documentation about the company, presumably another part of their money laundering protection. So, simply put, while we gather the required documentation for submission and approval by Moneybookers, we are blocked from sending money through from our account. While I'm hopefull we'll be able to finish this whole process in not too many days, I can't give you any guarantees on when exactly the pending payouts will be processed, the only guarantee I can give you right now is that you will get your money.

I'm terribly sorry about all of this, I hate not being able to process these payouts immediatly. I'm trying to find ways to make the Moneybookers process more streamlined, so hopefully, this might become a more expedient process in the future.

Lastly, let me make this clear: The cause for the delays in Moneybookers payouts is not in any way due to a lack of money on our part. Anyone who get their payouts by PayPal will confirm that our payouts are processed quickly an regularly. From what I hear, we take care of our payouts more frequently than our competitors do.

Best regards

Lars

Hope Lars' explanation answers your question and thanks again for getting in contact with us about this.

Josh - The Crestock Team

madelaide · « **Reply #50 on:** October 01, 2008, 16:10 »

Pixart,

Good to know. I believed MB, not DT, was responsible for the delays. They have stated before their need to comply with UK rules of money laundry prevention, and possibly Paypal as a USA-based company is not subject to the same rules. It would be interesting to know from someone with a UK Paypal account if they require the same kind of documentation MB requested from us (as far as I can remember, proof of residence with full address and not PO Box, CC and bank account verification).

Regards,
Adelaide

fintastique · « **Reply #51 on:** October 07, 2008, 08:31 »

MB is supposedly working again at DT what is the wait between requesting and receiving your payment?

I personally found that MB had a better exchange rate than PP for dollars-> pounds and the money reached my bank account faster when requested

khwi · « **Reply #52 on:** October 23, 2008, 02:12 »

that left us with little choice for us from countries that cant use PP.
not sure if i should just request for a cheque for the next payout.

Pixart · « **Reply #53 on:** October 23, 2008, 14:04 »

I got an e-mail from PayPal last week that said something about adding more countries - "Just click here to find out more". I never clicked, part of me thought it was a spoof to capture my info (and I don't need any more countries

). I think it was likely a legit e-mail from PayPal though, so maybe check their site yourself again.

py · « **Reply #54 on:** October 23, 2008, 23:11 »

Quote from: Pixart on October 23, 2008, 14:04

I got an e-mail from PayPal last week that said something about adding more countries - "Just click here to find out more". I never clicked, part of me thought it was a spoof to capture my info (and I don't need any more countries ). I think it was likely a legit e-mail from PayPal though, so maybe check their site yourself again.

I got the same email too.

borg · « **Reply #55 on:** October 24, 2008, 04:53 »

Can Someone put here list of new countries with "withdraw", please!?
Or link...

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