I think they do remove the trace of the sale and the refund. I recently had a $2 sub sale (which sadly is unusual these days) and then got a notice that it was refunded, I paged back and the same image had a $1.20 credit sale, so I was at first thinking that the 1.20 sale got refunded for $2, but then realized they had removed the sale reporting. I'd much rather they put a red refund notice on top of it or something. At least it didn't make me go negative.

In 8 years I had never had a refund on DT until today, but fortunately it was only for a 35-cent sub.  Hopefully not a new trend for them.

I don't have records from pre-2011 (I returned to being indie in June 2011; have been with DT since 2004), but in the 6+ years since then I've had 16 refunds, the biggest of which was $16.20.

It's completely bogus that the accounting isn't done transparently (sale should stay with a mark indicating it's been refunded and the refund should be a separate entry). It's also a crock that they claim they can't provide a reason "due to the high volume of daily transactions". They could automate this with a set of reasons for the refunder to choose from.

Somehow it's always seemed like a final insult that the robo email ends with a plug for the referral program telling you how to "earn $$$!"