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Agency Based Discussion => Dreamstime.com => Topic started by: Xalanx on October 01, 2008, 03:27
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Well, long story short this is a topic where people discuss the aberrant ETR value and what's happening lately with long time to review photos at DT: http://www.dreamstime.com/forumm_10978_pg2
You can find my post on that page: "I have photos waiting since 22 Sept. I have contacted support. No answer. ".
This is absolutely right, and as I write this now the photos are moved in "image under review".
However, Achilles which is an admin there or ceo or whatever wrote as a comment on one of my images: "You have photos waiting since 24 not since 22. You have been informed at upload how long it will take for them to get reviewed, hence your post is confusing.
Please correct it accordingly and refrain from posting inaccurate data in the future.Thank you."
I find this rude, since the data I posted is extremely accurate but somehow this dude didn't see the pending photos from 22. Also the fact that he wrote "administrative" things there really disturbed me. As a consequence, I wrote a comment on last of his approved images asking him to stop posting on my photos and that he has my email address as an admin and he can contact me directly.
Instead of admitting that he was dead wrong on the upload date for those photos I was complaining about, he removed my rights to post in the forums.
I don't really care about this, since I'm not too active in DT's forums, but his behavior was really non-professional and as I said - rude.
I wouldn't be surprised if my images fall very low in searches by some unknown reason, too.
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Dreamstime people dislike to receive complains about their agency by means of their forum. It's better to communicate them via e-mail (contact form) VERY politely. In this way, the problems will be resolved much faster.
About rude response: they are Romanians. Romania is not so nice and advanced as the rest of Europe. This country was supressed dy a violent dictator for a long time. Keep it in mind.
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About rude response: they are Romanians. Romania is not so nice and advanced as the rest of Europe.
I wish I could argue with you on this, since I'm Romanian too. But I must admit that in this country lots of the people that get rich or get into leader positions become cocky and overwhelmed with self-admiration and megalomania.
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Dreamstime people dislike to receive complains about their agency by means of their forum. It's better to communicate them via e-mail (contact form) VERY politely. In this way, the problems will be resolved much faster.
Its probably a good idea to remember that the forums of any site are effectively a public space - it doesn't really reflect very well on contributors or the site for grievances to be aired there. Its in everyone's interests to present a professional product. DT seem pretty fair with allowing complaints to remain - sometimes with any written communication its possible for misunderstandings to arise and for responses to sound rude. I know even talking to friends via email remarks that were intended to sound innocuous can cause offense. From the site's perspective, I'm sure they're sick of the continuous threads about ETRs etc. They're actually the only ones that provide this feature - and probably regretted it numerous times.
In general I'd recommend not worrying too much about review times - it can be frustrating, but they'll get done eventually. Sometimes they're shorter, sometimes they're longer. Just be thankful you're not a reviewer and appreciate the work they do... I think its a pretty thankless job a lot of the time, but important for all of us.
About rude response: they are Romanians. Romania is not so nice and advanced as the rest of Europe. This country was supressed dy a violent dictator for a long time. Keep it in mind.
I'm not sure about the conclusions you make about Romania not being nice and advanced as the rest of Europe, unfortunately I still haven't had a chance to go, but it does pay to keep in mind that people communicate from a different cultural background - what is seen as direct but perfectly normal by some cultures is perceived as rude or offensive in others.
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I usually don't mind the review times and I know that ETR is a complete crap. In fact it's a bug, not a feature of DT. But those files were forgotten in the queue, since more recent uploads have been reviewed in the meantime.
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I'm not sure about the conclusions you make about Romania not being nice and advanced as the rest of Europe, unfortunately I still haven't had a chance to go, but it does pay to keep in mind that people communicate from a different cultural background - what is seen as direct but perfectly normal by some cultures is perceived as rude or offensive in others.
This is so very true. I'm italian, living in UK. What for me is just a joke or simply a direct and honest opinion is seen by the average english as a kind of insult. For them being shady and closed is normal, for me is simply dishonesty.
I love different cultures, just have to get used to it :)
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Hey…this is all turning a bit racist! So Romanians are rude and we are dishonest?? Italians…I don’t know, just interested in sex and fast cars :D
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Italians…I don’t know, just interested in sex and fast cars :D
That would make me an Italian... :o
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Hey, this is my topic on DT ;)
As I told in the forum, i´m definitely in a hurry, but somebody of the reviewers or admins should explain this crazy system. No more no less.
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Hey…this is all turning a bit racist! So Romanians are rude and we are dishonest?? Italians…I don’t know, just interested in sex and fast cars :D
Wow, that explains it all. I'm half Italian and half Transylvanian. (which is now Romania)
I should be a rude driver, in a fast stolen car, with a hot babe in the passenger seat? ;D
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Hey…this is all turning a bit racist! So Romanians are rude and we are dishonest?? Italians…I don’t know, just interested in sex and fast cars :D
Are we THAT bad :(
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Hey, what do you know? As expected, the reviewers failed few of my photos on the reason of copyright issues ;D ;D ;D
And I mean, these photos are on all the other site, including Fotolia, which nowadays have the toughest inspectors.
And I also mean, this is while my acceptance rate on DT is over 90% :P
For example this photo:
here http://www.shutterstock.com/pic-17686465-cool-kid-standing-in-front-of-a-graffiti-wall.html
or here http://www.fotolia.com/id/9545476
or here http://www.stockxpert.com/browse.phtml?f=view&id=21176351
Yea copyright issues my arse... graffiti is a public work since you draw it on a wall on a public building, and the kid had NOTHING like a logo or whatever text on his clothing.
As I said, I won't be surprised if my photos drop really down in DT searches.
Oh well.
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From DT forum: http://www.dreamstime.com/forumm_148_pg3
Message posted at 10/19/2004, 10:44:37 AM by Achilles - member is an admin Quote Originally posted by Jmsetzler:
Quoted Message:
My first idea is that graffiti done in public like this would automatically become public domain. The wall itself is nothing but a wall. It's not a building or any other piece of 'architecture' that would normally require a release of any kind.
What would be your suggestion for me to properly document this photo with releases?
No, if it's outdoor is not public domain. Modern sculptures populate most parks and they are the work of another artist. I am not questioning if graffiti should be considered as art or not, people can protect anything they want nowadays.
My suggestion is to have the model within your picture sign a model release and mention that he also gives you all rights regarding the painting.
End Quote
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ROFL.........
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We have no issues with people complaining as long as they stick with the forum rules. These rules are not outrageous. It's true that some of them enforce non-compete clauses. But we do allow negative opinions to be aired.
We are not tolerant with inaccurate data. Check your facts before posting, or we will check them for you. If you're wrong, you're bad mouthing us and you're out of the forums. We may tolerate it once, twice, but not more.
@Xalanx - In regards to your problem, you have uploaded files on 22, but the submission was completed on 24, hence it reached our pending line on 24. Sorry if my initial comment to you didn't contain all facts, I don't have the time to check everything.
Comments unrelated to images are very often used within the site, nothing rude there, especially as a comment can be deleted if you are unhappy with it.
In regards to the refusals, you must be joking. Do you think we have the time to do that? Or that it would be business wise?
Putting labels on countries is a sign of poor knowledge. They didn't live here hence it's easy to think how things are. Coming from the same ex-communist country you know that we all value freedom of speech more than anything else.... But again, check your facts before posting.
Thank you.
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Well well well...
Achilles, let me make a few points here:
- to my knowledge, the date when the file was uploaded counts. Because it is assigned a place in queue, it happened so many times when I uploaded something, didn't have the time to finish uploading and did it just after 3-4 days and the file was almost instantly reviewed, faster than some other files that were finished uploading with a day earlier. So I think that if you didn't changed your system, then the date which counts is 22, not 24.
- posting "administrative" comments on my photos appears to me as rude. This feature, of writing comments has to be directly related to the photo in question. Maybe you should think about implementing something like site-mail or some similar method of contacting submitters, isn't it?
- about the refusals: Sorry if it offended you what I said few posts above. You do realise, being in the same country with me for a long time I guess (I'm 37) that this IS something that's happening. I'm glad if it's not the case here. And of course, it's not business wise.
Without turning this into a political topic, I must say that the freedom of speach is well misunderstood in our country. As it is the habit of "having the last word", which is truly exacerbated.
One after another, I salute your initiative to come and post here and appreciate it. You seem like a nice guy after all ;D
Oh one more thing - "We are not tolerant with inaccurate data." - it seems you tolerate pretty well the ETR funny values. Just kidding ;)
Errare humanum est.
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Well, well, I don't think anything was wrong on my behalf.
The ETR values may go out of range sometimes near holidays etc, but this isn't the topic here.
Your scenario is not accurate. you submitted the file and got a waiting time from that hour. Don't assume that waiting time applies since you uploaded the file, that could've been two months ago. And again, this is off topic. You said "my files are there since 22", I checked and informed you "they are from 24, please adjust your forum post". Do you see something wrong here?
...Inaccurate data...ETR means estimated. and the ETR is pretty accurate lately.
I check independent forums frequently and post here every once in a while. I try to help every single user who asks for my help. But again, we will not tolerate bad mouthing and we have lots of measures to fight it.
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Thanks for popping in here Achillies.
Since I feel that both sides have expressed their opinion and I am not sure we are going to get any further with more discussion - the thread will be locked.