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Agency Based Discussion => Dreamstime.com => Topic started by: Mantis on November 25, 2012, 18:09

Title: Thumbnails not working
Post by: Mantis on November 25, 2012, 18:09
Has anyone noticed that the upload thumbnails aren't working on Dreamstime? Very frustrating, especially when you have a lot of newly uploaded images that are mixed between models and "widgets".  You better know your image titles as it relates to whether it needs a model release or not.  This has been going on for more than a week.  Anyone here from DT who can comment?
Title: Re: Thumbnails not working
Post by: Jo Ann Snover on November 25, 2012, 18:28
I think it was  2 weeks ago I contacted them about missing thumbs on 3 of the images I uploaded. I had to delete and re-upload them according to support.
Title: Re: Thumbnails not working
Post by: Mantis on November 25, 2012, 18:31
I think it was  2 weeks ago I contacted them about missing thumbs on 3 of the images I uploaded. I had to delete and re-upload them according to support.

That is crazy.  They should be able to process the images.  Interestingly, they've been sitting in the queue for more than a week. Guess I need to contact them.
Title: Re: Thumbnails not working
Post by: WarrenPrice on November 25, 2012, 18:53
I have some waiting with no thumbnail.  Already thinking I may have to reupload.

I posted earlier about the warning message I've been getting on Java Uploader.  I wrote tech support.  Waiting for an answer.

Title: Re: Thumbnails not working
Post by: Mantis on November 25, 2012, 18:58
I am going to let the hours counter tick down and see what happens.
Title: Thumbnails not working
Post by: Jo Ann Snover on November 25, 2012, 20:29
My main concern was that they not get rejected and thus lower my approval percentage. I've heard it said that thud plays a role in search placement - as if DT didn't have enough whacky ideas!

It certainly shouldn't count...