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Agency Based Discussion => Dreamstime.com => Topic started by: rimglow on December 29, 2011, 08:56

Title: Upload Problem at Dreamstime?
Post by: rimglow on December 29, 2011, 08:56

My last two uploads at Dreamstime have failed to show up un the Unfinished area. I've uploaded them several times and got the Upload Successful window. The first one finally showed up (once) after 24 hours. The second one has not shown up after 24 hours and three attempts. Seems like they use to show up within 2 hours. Anybody else see this?

Title: Re: Upload Problem at Dreamstime?
Post by: Snufkin on December 29, 2011, 09:08

Yes, I uploaded some yesterday with FTP.
They haven't appeared as "unfinished" yet but I can find them here: http://www.dreamstime.com/uploadhistory.php (http://www.dreamstime.com/uploadhistory.php)
as "Image not processed yet".

Title: Re: Upload Problem at Dreamstime?
Post by: pancaketom on December 29, 2011, 10:20

my batch via ftp on the 27th took about 24 hours to get "processed".

Title: Re: Upload Problem at Dreamstime?
Post by: lirch on December 29, 2011, 12:47

Same pb here, I guess reviewers are on holiday.

Title: Re: Upload Problem at Dreamstime?
Post by: pancaketom on December 29, 2011, 13:15

Tangie on the DT forum said

"    There is a delay in processing the uploads and we are currently working to have this fixed as soon as possible. The delay is somewhere between 12 and 24 hours at this point. We apologize for the inconvenience and we kindly ask you to wait for your files to appear in the Unfinished folder. "

Title: Re: Upload Problem at Dreamstime?
Post by: Cogent Marketing on December 30, 2011, 16:03

It might also be because of the following, (message on the home page),

December 28, 2011 (05:55)
Contact update: We're moving to new offices and we can't be reached by phone as of Friday December 30 until Tuesday January 3. Please use the online form to contact us. Thank you for understanding. - posted by Tangie

Title: Re: Upload Problem at Dreamstime?
Post by: Ellerslie on December 31, 2011, 11:35

I have the same problem, I've uploaded some images yesterday and I can't find them in my unfinished files folder  ???

Title: Re: Upload Problem at Dreamstime?
Post by: Jakob on December 31, 2011, 13:27

same here.  :-\

Title: Re: Upload Problem at Dreamstime?
Post by: Microbius on February 16, 2012, 02:27

Rehashing the thread because I am having the same problem now. Uploaded a batch yesterday and they are still sitting unprocessed in my history queue.
Anyone else?

Title: Re: Upload Problem at Dreamstime?
Post by: S. on February 16, 2012, 04:00

Same here... and I think that also the average review time is slower in the last few days. But I think that they will fix it soon, also it is not a real big issue to me ;)