pancakes

MicrostockGroup Sponsors


Author Topic: What do you strongly dislike about Dreamstime?  (Read 42872 times)

0 Members and 1 Guest are viewing this topic.

« Reply #50 on: September 15, 2009, 02:12 »
0
I'd like Mr Achilles to give a explanation about inconsistent reviews and answer if they are favouring some photographers approving them more pics than others

thank'u



« Reply #52 on: September 15, 2009, 04:25 »
0
1. It's your opinion that is not relevant. It is for us and for our positioning within the market.

10. We're not enforcing any drastical change instantly and we leave plenty of time to adapt. At this time the royalty dropped in an average that is less than 5-10% for most contributors. Those rates were announced but not fully performed. You can see my announcement in that thread about what was performed  When they will be, it could be well over the 6 months limit since the initial announcement.
I'm sympathetic about your issue with your grandmother, however is not really the same case. We will try to keep your comments in mind for the future, there is always room for improvement.

11. You can simply email us, it's in fact much easier than going through the images and cancel exclusivity one by one.
When a security measure is enforced you don't want to make it public. There is no inconvenience for honest users, emailing us works much faster than clicking those checkboxes.

17. will address that as well. with 1,600,000 emails in our database we're reluctant sending emails for every announcement, but it was not the case here. I don't really think we were not transparent or tried to hide it in any way, please be reasonable.

18. can you give me examples where you can see what a distributor makes? I find Dreamstime to be among the most transparent agencies.

19. The amount of such subscribers is very small. Again, your own download may have been the result of something else. What I can assure you is that the royalty you got was according to the one advertised on the Sell your images page.

22. it's your right to do what you think is best for you. As long as we stay within our contract's rules, it's also our right to do what we consider best for our community (buyers, contributors and the agency). The agency's role after driving buyers to the site is to try to define the best compromise between the buyer and the contributor.
« Last Edit: September 15, 2009, 04:28 by Achilles »

« Reply #53 on: September 15, 2009, 04:48 »
0
1. It's your opinion that is not relevant. It is for us and for our positioning within the market.

10. We're not enforcing any drastical change instantly and we leave plenty of time to adapt. At this time the royalty dropped in an average that is less than 5-10% for most contributors. Those rates were announced but not fully performed. You can see my announcement in that thread about what was performed  When they will be, it could be well over the 6 months limit since the initial announcement.
I'm sympathetic about your issue with your grandmother, however is not really the same case. We will try to keep your comments in mind for the future, there is always room for improvement.

11. You can simply email us, it's in fact much easier than going through the images and cancel exclusivity one by one.
When a security measure is enforced you don't want to make it public. There is no inconvenience for honest users, emailing us works much faster than clicking those checkboxes.

17. will address that as well. with 1,600,000 emails in our database we're reluctant sending emails for every announcement, but it was not the case here. I don't really think we were not transparent or tried to hide it in any way, please be reasonable.

18. can you give me examples where you can see what a distributor makes? I find Dreamstime to be among the most transparent agencies.

19. The amount of such subscribers is very small. Again, your own download may have been the result of something else. What I can assure you is that the royalty you got was according to the one advertised on the Sell your images page.

22. it's your right to do what you think is best for you. As long as we stay within our contract's rules, it's also our right to do what we consider best for our community (buyers, contributors and the agency). The agency's role after driving buyers to the site is to try to define the best compromise between the buyer and the contributor.
Achilles, thank you for spending time writing these lines. But if you cannot respond to some questions, simply ignore them. ;D

« Reply #54 on: September 15, 2009, 05:12 »
0
Refusals are extremely diverse from one image to the other, from one contributor to the next. We realize that and we provide a response to each and every reasonable email we receive about refusals. We can stay and talk the whole day about refusals, but generic conversations will not help you. Simply reply to the refusal email, state why do you feel the image is good and you will receive a second review and/or additional explanation. Can't get any more simple than that, honestly.

This works pretty well: I often ask for a description of the problem when I can't get it my self and the response never failed to arrive. I've learnt a lot through this, in fact my AR has been raising to above 70% steadily (roughly 90% in the last three months). Excellent tool.

« Reply #55 on: September 15, 2009, 14:25 »
0
What I like about DT is that criticism actually gets responded to by someone with authority.

Personally I dislike the idea of being locked in for 6mths or the disabling process - especially if I'm in the sort of mood where exclusivity at IS sounds appealing - but then I do the calculations and IS exclusivity never really seems to come out on top, so its not really an issue at the moment.


lisafx

« Reply #56 on: September 15, 2009, 17:41 »
0
What I like about DT is that criticism actually gets responded to by someone with authority.


Absolutely!  Achilles is the most hands on of all the site owners, by far. 

Whether or not you agree with the reasons offered, at least contributors to Dreamstime are given the respect of honest and thoughtful answers to questions and concerns.

« Reply #57 on: September 15, 2009, 17:58 »
0
What I like about DT is that criticism actually gets responded to by someone with authority.


Absolutely!  Achilles is the most hands on of all the site owners, by far. 

Whether or not you agree with the reasons offered, at least contributors to Dreamstime are given the respect of honest and thoughtful answers to questions and concerns.

well put

« Reply #58 on: September 15, 2009, 21:11 »
0
What I like about DT is that criticism actually gets responded to by someone with authority.


Absolutely!  Achilles is the most hands on of all the site owners, by far. 

Whether or not you agree with the reasons offered, at least contributors to Dreamstime are given the respect of honest and thoughtful answers to questions and concerns.

Lisa, its amazing how our perceptions can be different. Maybe you haven't read all threads.
Actually I think that Achilles judiciously avoid to respond majority of embarrassing questions. I took only two examples:

17. No information send to contributors about important changes, like new prices policy
We don't send too many emails because of how many users we have. We don't want to end up being called spammers.
Nothing was launched without a pre-announcement way in advance. The news section highlights those announcements. Let's be honest, no contributor complained that they didn't hear about the changes.
Question: Spammers ? Seriously, you send acceptance emails all the time and you worry about spam for one email, most important for us information?
Response: will address that as well. with 1,600,000 emails in our database we're reluctant sending emails for every announcement, but it was not the case here. I don't really think we were not transparent or tried to hide it in any way, please be reasonable.

18. Lack of information about Partners program
Whenever we could, we announced them. In many cases the news leaked out. But these strategies are sometimes confidential, for obvious reasons. We have competitors, I'm sure you noticed 
Question :Dont interested about your confidential strategies. But Im highly interested about places where my images are send. Do you heard about countries that dont respect copyright? You should communicate about OUR commission too, min and max.
Response: can you give me examples where you can see what a distributor makes? I find Dreamstime to be among the most transparent agencies.

BTW, I always checked in for monthly newsletter. Never got it. But acceptance/rejections emails work well.
For me DT is not credible any more.

« Reply #59 on: September 15, 2009, 22:13 »
0
What I like about DT is that criticism actually gets responded to by someone with authority.


Absolutely!  Achilles is the most hands on of all the site owners, by far. 

Whether or not you agree with the reasons offered, at least contributors to Dreamstime are given the respect of honest and thoughtful answers to questions and concerns.

+1.


« Reply #60 on: September 15, 2009, 23:36 »
0
I recently received a very detailed response to a rejection email I sent to DT.  It was about similiar images.  The email was well thought out and really helped me get a handle on exactly what I need to do to avoid these type of rejections in the future.

I have to say I'm VERY pleased with this type of attention & helpfulness. ;D

« Reply #61 on: September 16, 2009, 03:17 »
0
Achilles is the Big Boss of dreamstime  ;D ;D and it's very nice from him to come here and give explanation to the posts.

Fotolia staff could learn from him  ;D

just my 2 cents

PS. Is there any other stock page moderator/admin who is registered here?

« Reply #62 on: September 16, 2009, 09:13 »
0
I know that John Griffin is here.

« Reply #63 on: September 16, 2009, 10:06 »
0
The Veer guys are here regularly
MatHayward doesn't work for fotolia, but moderates on their forum and often posts on behalf of them.
steve-oh posted for StockXpert but has since given up his position there and no one has taken his spot here (and probably no one will after it has been purcahsed by iStock)
alex123rf posts for 123RF but he hasn't been around for a couple months.
Duncan_CSP the owner of Canstock is registered here but last posted in July
Josh was a rep for Crestock and posted quite a bit, but has given up his position at Crestock and no one has taken his place here.
Panthermedia and Zymmetrical both have reps, as well as John Griffin from Cutcaster (like elvinstar mentioned)
The 3dStudio has posted a bit here in the past in regards to the various threads about them.
MostPhotos has a rep + a few more of the smaller sites have popped on here.

But in regards to the big 6 Achilles is for sure the only owner that posts here - so be nice to him :).  He is doing us a service by answering our questions.

« Reply #64 on: September 16, 2009, 11:10 »
0
That they just rejected 30 images of mine.

A city and bridge skyline pictures with logo's removed.
All the same rejection message:

The image contains elements that might be protected by copyright/trademark (logos, brands, specific buildings etc.), can identify a property/product (letters, numbers), or could raise usage problems, therefore it doesn't qualify as a RF stock image. Analyze the photo closely and remove these elements if possible or try to obtain a property release. Read more: newbielink:http://www.dreamstime.com/thread_148 [nonactive]

I hate when that happens and i could not be bothered to re-upload the images

At least they are accepted at all other agencies, so i suppose its their loss.

« Reply #65 on: September 16, 2009, 13:30 »
0
Wow...
« Last Edit: September 16, 2009, 14:56 by a.k.a.-tom »

traveler1116

« Reply #66 on: September 17, 2009, 02:15 »
0
What I like about DT is that criticism actually gets responded to by someone with authority.

Personally I dislike the idea of being locked in for 6mths or the disabling process - especially if I'm in the sort of mood where exclusivity at IS sounds appealing - but then I do the calculations and IS exclusivity never really seems to come out on top, so its not really an issue at the moment.



Too bad I missed you in Colombia, where are you now?  I'm in Shanghai, China in case you make it this way.  I don't think IS will make up the money but the time saved (especially overseas on a laptop), opportunities for Getty and such, and all of the changing policies that I don't like ( at DT and FT have pushed me away from them and I would rather stop contributing to those sites, although I still like 123rf and SS) have now made me decide to that with just IS, SS, and 123rf I would be better as an exclusive.  Hope all is well with you and if you are in Lima say hi to our friends at family backpackers hostel.

« Reply #67 on: September 17, 2009, 12:49 »
0
What I like about DT is that criticism actually gets responded to by someone with authority.

Personally I dislike the idea of being locked in for 6mths or the disabling process - especially if I'm in the sort of mood where exclusivity at IS sounds appealing - but then I do the calculations and IS exclusivity never really seems to come out on top, so its not really an issue at the moment.



Too bad I missed you in Colombia, where are you now?  I'm in Shanghai, China in case you make it this way.  I don't think IS will make up the money but the time saved (especially overseas on a laptop), opportunities for Getty and such, and all of the changing policies that I don't like ( at DT and FT have pushed me away from them and I would rather stop contributing to those sites, although I still like 123rf and SS) have now made me decide to that with just IS, SS, and 123rf I would be better as an exclusive.  Hope all is well with you and if you are in Lima say hi to our friends at family backpackers hostel.

I'm in Argentina now - and will probably be here for a few months.  Might have to catch you on the next time around - what's the plans after Shanghai?

traveler1116

« Reply #68 on: September 18, 2009, 03:06 »
0
Two weeks here of "learning" mandarin and then 2.5 months traveling around before another 3 in India then Europe for a few days or until the money runs out.  Go to patagonia, el chalten is amazing if you get good weather (a big if), but I think it was the most amazing place we went in the six months in SA.  BTW did you stop uploading, I haven't seen any new images for a while?
« Last Edit: September 18, 2009, 03:32 by traveler1116 »

« Reply #69 on: September 18, 2009, 04:32 »
0
@Traveler1116
I'm in Asia too. What about creating FT-DT fun club? Send you PM
Sorry for hijacking this thread

« Reply #70 on: September 18, 2009, 05:35 »
0
Go to patagonia, el chalten is amazing if you get good weather (a big if), but I think it was the most amazing place we went in the six months in SA. 
Patagonia is really amazing, both in Argentina and Chile (I had an awesome time in Torres del Paine), but September and October are, if I am not mistaken, the windiest months there.

« Reply #71 on: September 18, 2009, 10:16 »
0
Maybe I don't understand the whole property release business.  This thing is handmade and a work of art and took her weeks to complete but now I have a rejection because I attached a property release from the artisan.  I've had release rejections for feet with soccer balls and I can understand that - but if they don't want a release for this I'm not sure I understand the property releases at all - they are surely not just for real estate?  

- Still scratching my head.




KB

« Reply #72 on: September 18, 2009, 10:27 »
0
Maybe I don't understand the whole property release business.  



Clearly you understand it better than this reviewer did. Which is no big surprise to me. Many of the DT & FT reviewers seem to know less about the "rules" (be they technical or legal) than many contributors do.

traveler1116

« Reply #73 on: September 18, 2009, 12:06 »
0
@Traveler1116
I'm in Asia too. What about creating FT-DT fun club? Send you PM
Sorry for hijacking this thread

I'll try to meet you tomorrow we may go to a water town, not sure what that means but I'll be back in Shanghai for the evening either way and am always up for meeting fellow stock photographers. Keep in touch.

traveler1116

« Reply #74 on: September 18, 2009, 12:09 »
0
Go to patagonia, el chalten is amazing if you get good weather (a big if), but I think it was the most amazing place we went in the six months in SA. 
Patagonia is really amazing, both in Argentina and Chile (I had an awesome time in Torres del Paine), but September and October are, if I am not mistaken, the windiest months there.

Yeah that may be true, I was there in March with amazing weather.  Too bad I only had the G9, the started out with less than amazing weather so I didn't bring my real camera.  I wish I had seen Torres Del Paine everyone said it's better than el chalten and chalten was absolutely amazing, so it must be great.


 

Related Topics

  Subject / Started by Replies Last post
2 Replies
4954 Views
Last post May 20, 2015, 02:30
by dpimborough
4 Replies
3902 Views
Last post April 27, 2006, 06:29
by CJPhoto
56 Replies
18061 Views
Last post November 30, 2009, 21:00
by KB
26 Replies
8697 Views
Last post August 10, 2011, 11:10
by RacePhoto
34 Replies
9490 Views
Last post March 01, 2013, 20:40
by icefront

Sponsors

Mega Bundle of 5,900+ Professional Lightroom Presets

Microstock Poll Results

Sponsors

3100 Posing Cards Bundle