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Mine was a landscape shot depicting sea and rocks !!!! Go figure )
We were updating the database. The process is completed.All old images marked as downloaded.All new images will be marked as downloaded when they are actually downloaded.We have cases when people think they are buying real goods and there is no way to prove we delivered these goods to them if they claim money back. It happens not often.We have a statement "Please be advised that you are purchasing an electronic downloadable image only, not the items pictured.", and we will try to make it more obvious.
Yeah, in Sept. I had a refund because the person thought he was buying a glass tray not a picture of one. I don't think we should have to support stupid people. If they buy it, they bought it.
People really do scan and not read things, you would be surprised how easy it is for people to get confused in ecommerce.
I still have regular 1-3 sales with them, but they seem to be struggling, given a site mail they sent a while ago.Regards,Adelaide