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Author Topic: 2023 Adobe Stock contributor bonus plan details  (Read 6495 times)

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« Reply #50 on: February 20, 2024, 03:29 »
+2
Just to add my experience:
Yesterday I did the mistake as others, to activate the bonus code without waiting the end of the pay plan. In my case it was a really different plan.
The customer care takes around 30 seconds to solve the double plan and closed the payed one without any additional payment.
Probably the fastest and simplest customer care I met in my life :-) Thanks Adobe and @Mat please report a very very good job from your department! :)


« Reply #51 on: February 20, 2024, 05:25 »
0
Because no body answer on this, ask again :/

"When I want to renew the code I get this message :This code is from a country or region that does not match your Adobe ID.
Last year everything went well."

What we to do with this problem? On Adobe support I do not get any valid answer :(

« Reply #52 on: February 20, 2024, 05:44 »
0
For completeness:
I had the same problem yesterday with the "double" plan.
(See post somewhere above)

Today the german telephone support was available and they removed my payed plan and added the time difference to my new "code-plan" - it took a while but worked very well.

« Reply #53 on: February 20, 2024, 07:44 »
+6
I made it! Not sure if I miscalculated, or the challenge dollars were added as bonus, I am really grateful to have the full CC suite to learn and experiment with.

Downloaded illustrator to my ipad, I hope I can learn how to make illustrations myself without ai this year.

Perhaps even simple vectors.

Thank you very much Adobe!

« Reply #54 on: February 20, 2024, 09:20 »
0
I had the same problem. After some time chatting with Adobe support, the first person I was chatting with ended the chat (I assume accidentally). I started a new chat with someone else and was eventually told that she would have to cancel the new plan that was created by the bonus code and that I would receive an email in 5-7 days containing a new code that I would need to enter in the system. She said that the new code would extend my existing plan.

Sounds like some people had a better, quicker resolution and were able to get the plan extended during the chat.  Guess it depends on which support person you get. 


Sent from my iPad using Tapatalk

« Reply #55 on: February 20, 2024, 12:32 »
0
If we have more than double the number of required downloads, can we get all apps for two years?
 ;D
Joking...
Thanks Mat, this is a nice gesture!
« Last Edit: February 20, 2024, 12:54 by Zero Talent »

wds

« Reply #56 on: February 20, 2024, 13:14 »
0
I had the same problem. After some time chatting with Adobe support, the first person I was chatting with ended the chat (I assume accidentally). I started a new chat with someone else and was eventually told that she would have to cancel the new plan that was created by the bonus code and that I would receive an email in 5-7 days containing a new code that I would need to enter in the system. She said that the new code would extend my existing plan.

Sounds like some people had a better, quicker resolution and were able to get the plan extended during the chat.  Guess it depends on which support person you get. 


Sent from my iPad using Tapatalk

The support person I spoke with gave me a similar solution (cancel secondary plan and a new code in about a week). However when I (hopefully) get my new code I'm gonna hold onto it until I near the expiration date for my current plan. Don't want to have to go through that again!...also I don't recall my support person saying that the new code would not create the overlap/2nd plan problem.

« Reply #57 on: February 20, 2024, 15:52 »
+1
I had the same problem. After some time chatting with Adobe support, the first person I was chatting with ended the chat (I assume accidentally). I started a new chat with someone else and was eventually told that she would have to cancel the new plan that was created by the bonus code and that I would receive an email in 5-7 days containing a new code that I would need to enter in the system. She said that the new code would extend my existing plan.

Sounds like some people had a better, quicker resolution and were able to get the plan extended during the chat.  Guess it depends on which support person you get. 


Sent from my iPad using Tapatalk

Should have read your comment before...

I now have two similar plans as well, the code did not extend the existing plan.

So now I will have to get in contact with the support team as well.... 

It worked all the recent years, whats wrong with the codes this time....

And where do I find a contact person? All I c an find is that stupid virtual roboter that has no answers...

Edit: It took some time to get rid off that chatbot (by the way- I never met a single chatbot which was of any helpful use- they all seem to be crap), Anyway- the new account was deleted and I will get an new code soon they promised. Which I will use in august, when my prepaid plan ends.
« Last Edit: February 21, 2024, 05:00 by Astrantia »

wds

« Reply #58 on: February 20, 2024, 16:11 »
+1
The "virtual robot" should eventually give up and ask you for a phone number for a support person to call you. At least that's what happened in my case I think.

« Reply #59 on: February 20, 2024, 16:49 »
0
Through Adobe Virtual Assistant I was able to connect with a real person and I was able to cancel another Photography plan

zeljkok

  • Non Linear Existence
« Reply #60 on: February 20, 2024, 18:27 »
+1
For what it's worth:

I had "Photography Plan", billed monthly.   After redeeming contributor code, both plans were showing as active in my Profile;   first with redeemed code with 2025 expiration,  second with next monthly billing March 5th '24.   Both appeared identical in terms of features.

I went and cancelled monthly billing plan, it is now showing as invalid after March 5th. (You are offered 2 months free not to cancel btw).   Only unknown at this point is if Photoshop will get confused after March 5th.

« Reply #61 on: February 21, 2024, 08:53 »
0
So, like many here, I got the error "This code is from a country or region that does not match your Adobe ID.".

The process is normally to contact Adobe's Customer Support, which I did via chat.

When the guys so it's a contributor redemption code, they transferred me to another agent, supposedly to help me.

I've been waiting on the chat for two hours now.

Judging by the number of messages I could find here, on contributors groups on Facebook, and on Adobe's forum, it seems it's a widespread issue.

Maybe Mat could give us more details on what . is happening?

« Reply #62 on: February 21, 2024, 09:37 »
0
Because no body answer on this, ask again :/

"When I want to renew the code I get this message :This code is from a country or region that does not match your Adobe ID.
Last year everything went well."

What we to do with this problem? On Adobe support I do not get any valid answer :(

Is Creative Cloud available in your country

https://www.adobe.com/special/products/creativecloud/pdfs/cc-availability-matrix.pdf [nofollow]

« Reply #63 on: February 21, 2024, 09:43 »
0
Because no body answer on this, ask again :/

"When I want to renew the code I get this message :This code is from a country or region that does not match your Adobe ID.
Last year everything went well."

What we to do with this problem? On Adobe support I do not get any valid answer :(

Is Creative Cloud available in your country

https://www.adobe.com/special/products/creativecloud/pdfs/cc-availability-matrix.pdf

The main issue is that, independently from the availability, it was working before.

So, maybe Mat would care to elaborate why they are suddenly kicking contributors out of the programme?

« Reply #64 on: February 21, 2024, 14:26 »
0
Because no body answer on this, ask again :/

"When I want to renew the code I get this message :This code is from a country or region that does not match your Adobe ID.
Last year everything went well."

What we to do with this problem? On Adobe support I do not get any valid answer :(

Is Creative Cloud available in your country

https://www.adobe.com/special/products/creativecloud/pdfs/cc-availability-matrix.pdf

The main issue is that, independently from the availability, it was working before.

So, maybe Mat would care to elaborate why they are suddenly kicking contributors out of the programme?

I can quote the learn and support page with what I believe is the relevant information.

https://helpx.adobe.com/stock/contributor/help/royalty-details.html

"Contributors located in countries where the apps are not available are excluded from the Bonus Program."

thanks,

Mat Hayward

« Reply #65 on: February 21, 2024, 15:28 »
+1
Because no body answer on this, ask again :/

"When I want to renew the code I get this message :This code is from a country or region that does not match your Adobe ID.
Last year everything went well."

What we to do with this problem? On Adobe support I do not get any valid answer :(

Is Creative Cloud available in your country

https://www.adobe.com/special/products/creativecloud/pdfs/cc-availability-matrix.pdf

Interesting that russia is missing from the list, instead of having all options marked as unavailable!

But russians don't need such decadent Western technologies, so it doesn't matter, anyway.  ;)

zeljkok

  • Non Linear Existence
« Reply #66 on: February 21, 2024, 18:13 »
+7
For what it's worth:

I had "Photography Plan", billed monthly.   After redeeming contributor code, both plans were showing as active in my Profile;   first with redeemed code with 2025 expiration,  second with next monthly billing March 5th '24.   Both appeared identical in terms of features.

I went and cancelled monthly billing plan, it is now showing as invalid after March 5th. (You are offered 2 months free not to cancel btw).   Only unknown at this point is if Photoshop will get confused after March 5th.


An interesting behaviour today running Photoshop 1st time after cancelling monthly plan.  PS greeted me "Welcome to Photoshop" and offered tour.  It means that in the background it switched to Contributor Promo, even if monthly plan was still active till March 5, and thought I was new user.   

I honestly think this is a gift.  12 months x 14.95 USD = you do the math.  There will always be critics about anything in this world, and even if there is business case about promoting company software, to me it is also gesture of contributor respect, something I don't see at other agencies.   One can argue "you don't have to use Photoshop", but once you try and get used to it, it is really hard to go back to anything else that might or might not be free.

« Reply #67 on: February 21, 2024, 19:57 »
+1
Because no body answer on this, ask again :/

"When I want to renew the code I get this message :This code is from a country or region that does not match your Adobe ID.
Last year everything went well."

What we to do with this problem? On Adobe support I do not get any valid answer :(

Is Creative Cloud available in your country

https://www.adobe.com/special/products/creativecloud/pdfs/cc-availability-matrix.pdf

The main issue is that, independently from the availability, it was working before.

So, maybe Mat would care to elaborate why they are suddenly kicking contributors out of the programme?

I can quote the learn and support page with what I believe is the relevant information.

https://helpx.adobe.com/stock/contributor/help/royalty-details.html

"Contributors located in countries where the apps are not available are excluded from the Bonus Program."

thanks,

Mat Hayward

The problem is that we didn't face the issue in the past years, how come? Why don't you reply to that part I already mentioned?

And don't you think this is pretty disgraceful to kick contributors this way?

Seriously, AS is pretty shameful, here... Should I consider to find an illegal copy? Up until now, I was refraining from doing it, but since you are willing to treat us different ways based on the country we are living, I'm not sure I have any more consideration for this...
« Last Edit: February 21, 2024, 19:59 by BalkanskiMacak »

« Reply #68 on: February 22, 2024, 12:34 »
0
Mat, will the double plan-issue be resolved or is getting two plans and cancelling one the permanent solution here? Just asking to know whether I should wait with redeeming the code.

Quoting myself to bring this up again, since I didn't see a reply.

« Reply #69 on: February 23, 2024, 09:56 »
0
Good news again but my last year bonus plan is already finished, I can't edit any photos in Lightroom right now, does I need to wait the next bonus code to work again ? Im confused.

« Reply #70 on: February 23, 2024, 10:04 »
+1
Mat, will the double plan-issue be resolved or is getting two plans and cancelling one the permanent solution here? Just asking to know whether I should wait with redeeming the code.

Quoting myself to bring this up again, since I didn't see a reply.

For now, I recommend contacting customer service via adobe.com for assistance. They should be able to provide you with a replacement code that will extend your current subscription.

thank you,

Mat Hayward

« Reply #71 on: February 23, 2024, 10:06 »
0
Good news again but my last year bonus plan is already finished, I can't edit any photos in Lightroom right now, does I need to wait the next bonus code to work again ? Im confused.

The new code should already be there, if you qualified.

« Reply #72 on: February 23, 2024, 10:13 »
+2
Good news again but my last year bonus plan is already finished, I can't edit any photos in Lightroom right now, does I need to wait the next bonus code to work again ? Im confused.

The new code should already be there, if you qualified.
Im qualified but the code is I guess the one from last year, I have the blue bar but it's talking about the doanload in 2022 ...

EDIT : I finally exchanged the code and now the bonus plan seems to be validated, as the blue bar appear all the time I was thinking it was the one of last year.
Thank you !!
« Last Edit: February 23, 2024, 10:19 by Smithore »

« Reply #73 on: February 24, 2024, 18:24 »
+1
Greetings to all, recently I received a notification on Adobe stock that my account has been deactivated, I don't know for what reason, can someone answer me. Any advice would be appreciated

« Reply #74 on: February 25, 2024, 09:29 »
+2
Greetings to all, recently I received a notification on Adobe stock that my account has been deactivated, I don't know for what reason, can someone answer me. Any advice would be appreciated
Only Adobe can answer why your account was deactivated.

I also had such an account block once - the best thing to do is to contact Adobe's Contributor Support (as the page you actually see when you login should state), as far as I remember the email is [email protected]

In my case, the reason for the block was the use of an artist name in my search terms for some images that I must have missed, which was a violation of the submission guidelines.


 

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