Just to add my experience:
Yesterday I did the mistake as others, to activate the bonus code without waiting the end of the pay plan. In my case it was a really different plan.
The customer care takes around 30 seconds to solve the double plan and closed the payed one without any additional payment.
Probably the fastest and simplest customer care I met in my life :-) Thanks Adobe and @Mat please report a very very good job from your department!

For completeness:
I had the same problem yesterday with the "double" plan.
(See post somewhere above)

Today the german telephone support was available and they removed my payed plan and added the time difference to my new "code-plan" - it took a while but worked very well.

I had the same problem. After some time chatting with Adobe support, the first person I was chatting with ended the chat (I assume accidentally). I started a new chat with someone else and was eventually told that she would have to cancel the new plan that was created by the bonus code and that I would receive an email in 5-7 days containing a new code that I would need to enter in the system. She said that the new code would extend my existing plan.

Sounds like some people had a better, quicker resolution and were able to get the plan extended during the chat.  Guess it depends on which support person you get. 


Sent from my iPad using Tapatalk

I had the same problem. After some time chatting with Adobe support, the first person I was chatting with ended the chat (I assume accidentally). I started a new chat with someone else and was eventually told that she would have to cancel the new plan that was created by the bonus code and that I would receive an email in 5-7 days containing a new code that I would need to enter in the system. She said that the new code would extend my existing plan.

Sounds like some people had a better, quicker resolution and were able to get the plan extended during the chat.  Guess it depends on which support person you get. 


Sent from my iPad using Tapatalk

The support person I spoke with gave me a similar solution (cancel secondary plan and a new code in about a week). However when I (hopefully) get my new code I'm gonna hold onto it until I near the expiration date for my current plan. Don't want to have to go through that again!...also I don't recall my support person saying that the new code would not create the overlap/2nd plan problem.

The "virtual robot" should eventually give up and ask you for a phone number for a support person to call you. At least that's what happened in my case I think.

For what it's worth:

I had "Photography Plan", billed monthly.   After redeeming contributor code, both plans were showing as active in my Profile;   first with redeemed code with 2025 expiration,  second with next monthly billing March 5th '24.   Both appeared identical in terms of features.

I went and cancelled monthly billing plan, it is now showing as invalid after March 5th. (You are offered 2 months free not to cancel btw).   Only unknown at this point is if Photoshop will get confused after March 5th.

Because no body answer on this, ask again :/

"When I want to renew the code I get this message :This code is from a country or region that does not match your Adobe ID.
Last year everything went well."

What we to do with this problem? On Adobe support I do not get any valid answer

Is Creative Cloud available in your country

https://www.adobe.com/special/products/creativecloud/pdfs/cc-availability-matrix.pdf [nofollow]

Quote from: JuhaSa on February 21, 2024, 09:37

Quote from: micens on February 20, 2024, 05:25

Because no body answer on this, ask again :/

"When I want to renew the code I get this message :This code is from a country or region that does not match your Adobe ID.
Last year everything went well."

What we to do with this problem? On Adobe support I do not get any valid answer

Is Creative Cloud available in your country

https://www.adobe.com/special/products/creativecloud/pdfs/cc-availability-matrix.pdf

The main issue is that, independently from the availability, it was working before.

So, maybe Mat would care to elaborate why they are suddenly kicking contributors out of the programme?

I can quote the learn and support page with what I believe is the relevant information.

https://helpx.adobe.com/stock/contributor/help/royalty-details.html

"Contributors located in countries where the apps are not available are excluded from the Bonus Program."

thanks,

Mat Hayward

For what it's worth:

I had "Photography Plan", billed monthly.   After redeeming contributor code, both plans were showing as active in my Profile;   first with redeemed code with 2025 expiration,  second with next monthly billing March 5th '24.   Both appeared identical in terms of features.

I went and cancelled monthly billing plan, it is now showing as invalid after March 5th. (You are offered 2 months free not to cancel btw).   Only unknown at this point is if Photoshop will get confused after March 5th.

An interesting behaviour today running Photoshop 1st time after cancelling monthly plan.  PS greeted me "Welcome to Photoshop" and offered tour.  It means that in the background it switched to Contributor Promo, even if monthly plan was still active till March 5, and thought I was new user.   

I honestly think this is a gift.  12 months x 14.95 USD = you do the math.  There will always be critics about anything in this world, and even if there is business case about promoting company software, to me it is also gesture of contributor respect, something I don't see at other agencies.   One can argue "you don't have to use Photoshop", but once you try and get used to it, it is really hard to go back to anything else that might or might not be free.

Mat, will the double plan-issue be resolved or is getting two plans and cancelling one the permanent solution here? Just asking to know whether I should wait with redeeming the code.

Quoting myself to bring this up again, since I didn't see a reply.

Quote from: Her Ugliness on February 20, 2024, 02:32

Mat, will the double plan-issue be resolved or is getting two plans and cancelling one the permanent solution here? Just asking to know whether I should wait with redeeming the code.

Quoting myself to bring this up again, since I didn't see a reply.

For now, I recommend contacting customer service via adobe.com for assistance. They should be able to provide you with a replacement code that will extend your current subscription.

thank you,

Mat Hayward

Quote from: Smithore on February 23, 2024, 09:56

Good news again but my last year bonus plan is already finished, I can't edit any photos in Lightroom right now, does I need to wait the next bonus code to work again ? Im confused.

The new code should already be there, if you qualified.

Im qualified but the code is I guess the one from last year, I have the blue bar but it's talking about the doanload in 2022 ...

EDIT : I finally exchanged the code and now the bonus plan seems to be validated, as the blue bar appear all the time I was thinking it was the one of last year.
Thank you !!

Greetings to all, recently I received a notification on Adobe stock that my account has been deactivated, I don't know for what reason, can someone answer me. Any advice would be appreciated

Only Adobe can answer why your account was deactivated.

I also had such an account block once - the best thing to do is to contact Adobe's Contributor Support (as the page you actually see when you login should state), as far as I remember the email is [email protected]

In my case, the reason for the block was the use of an artist name in my search terms for some images that I must have missed, which was a violation of the submission guidelines.