Author Topic: 2023 Adobe Stock contributor bonus plan details (Read 6645 times)

Her Ugliness · « **Reply #75 on:** February 25, 2024, 14:43 »

Quote from: MatHayward on February 23, 2024, 10:04

Quote from: Her Ugliness on February 22, 2024, 12:34
Quote from: Her Ugliness on February 20, 2024, 02:32
Mat, will the double plan-issue be resolved or is getting two plans and cancelling one the permanent solution here? Just asking to know whether I should wait with redeeming the code.

Quoting myself to bring this up again, since I didn't see a reply.

For now, I recommend contacting customer service via adobe.com for assistance. They should be able to provide you with a replacement code that will extend your current subscription.

thank you,

Mat Hayward

I seem to have worded my question poorly, as this wasn't what I was asking.

I would like to know whether I should hold off redeeming the code to avoid this problem alltogether and whether Adobe has any plans to fix it in the future. If the problem will still occur in a month, because no one is bothering to find a fix, then it makes no difference. If Adobe plans to fix it, then I'd rather wait instead of going down the frustrating customer support route.

Her Ugliness · « **Reply #77 on:** February 27, 2024, 01:32 »

Quote from: MatHayward on February 26, 2024, 11:31

Quote from: Her Ugliness on February 25, 2024, 14:43
Quote from: MatHayward on February 23, 2024, 10:04
Quote from: Her Ugliness on February 22, 2024, 12:34
Quote from: Her Ugliness on February 20, 2024, 02:32
Mat, will the double plan-issue be resolved or is getting two plans and cancelling one the permanent solution here? Just asking to know whether I should wait with redeeming the code.

Quoting myself to bring this up again, since I didn't see a reply.

For now, I recommend contacting customer service via adobe.com for assistance. They should be able to provide you with a replacement code that will extend your current subscription.

thank you,

Mat Hayward

I seem to have worded my question poorly, as this wasn't what I was asking.

I would like to know whether I should hold off redeeming the code to avoid this problem alltogether and whether Adobe has any plans to fix it in the future. If the problem will still occur in a month, because no one is bothering to find a fix, then it makes no difference. If Adobe plans to fix it, then I'd rather wait instead of going down the frustrating customer support route.

My expectation is for a fix to be in place. If you can wait, please do so.

Thanks,

Mat

Thanks Mat!

vlado85 · « **Reply #78 on:** March 02, 2024, 12:34 »

Same here: This code is from a country or region that does not match your Adobe ID.

I live in Bosnia and I cannot buy licenses through the Adobe site, because my country is not recognized.

The only thing left for me is to try to open another account and buy licenses via VPN, which is not legal.

Jim Cumming · « **Reply #79 on:** March 05, 2024, 08:06 »

Morning
I went to redeem new Photoshop Plan redemption code this morning and got an error message saying redemption code limit exceeded...help desk called me but got disconnected, then texted back and forth and still no solution.
I had redeemed original code that I was rewarded with from Adobe (Congratulations! Click here to choose and redeem your Creative Cloud app) 2 weeks ago but it did not extend my current subscription which expires Mar 6, 2024, so they cancelled it and reissued a new code which as I said tried this morning. Help support was a bit frustrating and not sure where I stand right now. I provided them with the new redemption code and my name phone number but not entirely sure what they will or can do.

sofijab · « **Reply #80 on:** March 06, 2024, 06:30 »

same problem here:

This code is from a country or region that does not match your Adobe ID.

Last year I could use the bonus program without any problems, what has changed in the meantime? I don't really understand.

dk · « **Reply #81 on:** March 06, 2024, 09:30 »

I started the previous bonus plan subscription in June 2023, can i wait till June to renew for 2024 or will the offer expire?

igor · « **Reply #82 on:** March 07, 2024, 04:04 »

Quote from: vlado85 on March 02, 2024, 12:34

Same here: This code is from a country or region that does not match your Adobe ID.

Quote from: sofijab on March 06, 2024, 06:30

same problem here:
This code is from a country or region that does not match your Adobe ID...

Vlado, Sofijab and anybody else with this issue:
Go to Adobe Help Center, accessible through CC Desktop App also, then click on chat balloon in lower right corner of your screen to start the chat with the bot. The bot will offer some useful links but not a solution for this issue so finally it will connect you with an Adobe agent. Let them know you have a "country/region problem". It will be resolved in few steps

sofijab · « **Reply #83 on:** March 07, 2024, 05:18 »

Thank you Igor

I will definitely try, thank you

sofijab · « **Reply #84 on:** March 09, 2024, 06:21 »

Igor, please, can you explain to me how you managed to succeed?
For days now, I've been trying, I've sent messages to Adobe support, but without success.

I tried through live chat with agents, but none of the Adobe support agents wanted to help me. They say they will help me, but then they don't respond and leave me waiting.
They say that some other agent will help me, but they just end the connection.

I'm truly deeply disappointed, I don't understand why suddenly I can't use the bonus code, even though there haven't been any problems before. I simply don't understand why they're doing this to us, it's not right.

Jim Cumming · « **Reply #85 on:** March 09, 2024, 07:28 »

Quote from: Jim Cumming on March 05, 2024, 08:06

Morning
I went to redeem new Photoshop Plan redemption code this morning and got an error message saying redemption code limit exceeded...help desk called me but got disconnected, then texted back and forth and still no solution.
I had redeemed original code that I was rewarded with from Adobe (Congratulations! Click here to choose and redeem your Creative Cloud app) 2 weeks ago but it did not extend my current subscription which expires Mar 6, 2024, so they cancelled it and reissued a new code which as I said tried this morning. Help support was a bit frustrating and not sure where I stand right now. I provided them with the new redemption code and my name phone number but not entirely sure what they will or can do.

Unfortunately I'm still waiting for my situation to be fixed, they said they would get in touch but nothing so far

igor · « **Reply #86 on:** March 10, 2024, 01:53 »

Quote from: sofijab on March 09, 2024, 06:21

Igor, please, can you explain to me how you managed to succeed?

I had to wait for about 10 days. I believe it was friday when I had a chat with Adobe agent, explained the problem, provided screenshots, etc. They have replied a week later, asking me to provide them the "faulty" code, and then the next monday I have received an email with new code. I guess the weekends prolonged it, but either way, it was worth waiting

Make sure you give all the relevant information to support - let them know that you are an Adobe contributor, that you have problem redeeming the Bonus plan code and that you receive "country/region mismatch" error. Maybe this will help the agent sort this out for you. Good luck!

dmutrojarmolinua · « **Reply #87 on:** March 10, 2024, 03:23 »

Quote from: MatHayward on February 18, 2024, 15:25

@MatHayward

this person copied the title and ideas from another original creator please action on this account. this is the original title. newbielink:https://stock.adobe.com/images/sound-waveform-pattern-for-radio-podcasts-music-player-video-editor-voise-message-in-social-media-chats-voice-assistant-recorder-vector-illustration/646450878?asset_id=646450878 [nonactive]

theft who copies the title with the idea. assets link

newbielink:https://stock.adobe.com/ng/images/sound-waveform-pattern-for-radio-podcasts-music-players-video-editors-voice-messages-in-social-media-chats-voice-assistants-and-recorders-frequency/740672701 [nonactive]

why is this type of account not banned? action on this account

sofijab · « **Reply #88 on:** March 10, 2024, 05:56 »

Thank you so much, Igor!

I have already given all the important information to support, screenshots, etc. Maybe I'm just impatient

, but I had the feeling that I was being ignored.
I will certainly try again, I sincerely appreciate your help

igor · « **Reply #89 on:** March 10, 2024, 06:19 »

Quote from: sofijab on March 10, 2024, 05:56

... Maybe I'm just impatient ...

I forgot to mention it took about 10 days for this issue to be resolved.

jpbarcelos · « **Reply #90 on:** March 25, 2024, 00:40 »

Hi Matt,
Went to check now and I have 500+ downloads, and 30+ uploads in 2023.
However, I did not get my redeem code. I went to double check my upload approval, and most of them occurred in January, even though the files were uploaded early December.
Is this supposed to be like this? Do I not qualify because of that?
I thought the rule was "images uploaded in 2023".

Jo Ann Snover · « **Reply #91 on:** March 25, 2024, 08:11 »

Quote from: jpbarcelos on March 25, 2024, 00:40

Hi Matt,
Went to check now and I have 500+ downloads, and 30+ uploads in 2023.
However, I did not get my redeem code. I went to double check my upload approval, and most of them occurred in January, even though the files were uploaded early December.
Is this supposed to be like this? Do I not qualify because of that?
I thought the rule was "images uploaded in 2023".

https://helpx.adobe.com/stock/contributor/help/royalty-details.html

From the above (emphasis mine):

"An active contributor is an Adobe Stock contributor with at least twenty (20) submitted and approved qualifying assets in 2023."

jpbarcelos · « **Reply #93 on:** March 25, 2024, 15:15 »

I uploaded in December 2023, approved 7'th Jan 2024.
According to Jo Anns comment, it needs to be approved in 2023.

So apparently I missed it because of the approval time. Seems a bit unfair but, hey, it is what it is.

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Author Topic: 2023 Adobe Stock contributor bonus plan details (Read 6645 times)

Her Ugliness

MatHayward

Her Ugliness

vlado85

Jim Cumming

sofijab

dk

igor

sofijab

sofijab

Jim Cumming

igor

dmutrojarmolinua

sofijab

igor

jpbarcelos

Jo Ann Snover

MatHayward

jpbarcelos

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