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Author Topic: Account BLOCKED - Fotolia top contributor  (Read 15408 times)

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« on: October 29, 2016, 12:10 »
+1
Today I strongly feel that Fotolia (Adobe) treats customer/contributors like crap!

I have been a contributor at ​Fotolia for more than a decade now, but two weeks ago I found my account blocked​ without any reason.

​Right after my notice my account got blocked, and ​I sent them an email at support[at]fotolia.com, & invoice[at]fotolia.com asking ​them about the reason for which they blocked my account, ​but unfortunately I haven't received a single reply. ​To date​ no explanation have been given​.


I lost faith in their customer service after being ignored, I googled to find a solution over internet, in Microstockgroup I have read lots of similar issues​. Adobe representative on Microstockgroup asked people with similar issues to send email to ​him at mhayward[at]adobe.com, I also sent him an email​. Again NO REPLY to my email.

My account is blocked for the past two weeks and I am suffering huge loss in revenues.
« Last Edit: October 29, 2016, 12:13 by AnnaM »


PureArt

  • UK
« Reply #1 on: October 29, 2016, 12:17 »
+1
Fotolia phone number: 080 0917 0886
Did you try to phone them?

Fotolia page at Facebook: https://www.facebook.com/fotolia/
You can send a message (and comment).

« Reply #2 on: October 29, 2016, 12:22 »
0
Fotolia phone number: 080 0917 0886
Did you try to phone them?

Fotolia page at Facebook: https://www.facebook.com/fotolia/
You can send a message (and comment).

Thank you so much for your reply!

I have tried to call them many times, I can't get them on phone [no response].
Sure I will send them a facebook message and I will update you guys as soon as I get a reply

« Reply #3 on: October 29, 2016, 12:31 »
0
Any links to your portfolio on other sites? Maybe we can figure out why.

alno

« Reply #4 on: October 29, 2016, 13:01 »
+8
It would be nice to get some Mat Hayward comments here since no response from support is no good. It's not about accepting hard drives or active previews in statistics, it's about quality of support.

« Reply #5 on: October 29, 2016, 13:38 »
+3
Any links to your portfolio on other sites? Maybe we can figure out why.

assuming FT has valid grounds for terminating the acct, that would possibly lead to terminating other accts

« Reply #6 on: October 29, 2016, 15:26 »
+1
Any links to your portfolio on other sites? Maybe we can figure out why.

Thank you for your post. last year I became an exclusive artist on Fotolia (AdobeStock) and I removed my files from the other sites.

Recently I've started uploading some emojis to my Fotolia account, you can find them at dribbble.com/annam

« Reply #7 on: October 29, 2016, 15:44 »
+3
It would be nice to get some Mat Hayward comments here since no response from support is no good. It's not about accepting hard drives or active previews in statistics, it's about quality of support.
I am freaked out! I can't believe Fotolia is doing this to me after working for them for more than a decade.
I've contacted Mat Hayward on 18th Oct.

« Reply #8 on: October 29, 2016, 15:46 »
0
I would be fascinated to find out what happened. Hope it gets sorted out soon.

« Reply #9 on: October 29, 2016, 16:03 »
+1
Any links to your portfolio on other sites? Maybe we can figure out why.
assuming FT has valid grounds for terminating the acct, that would possibly lead to terminating other accts

Thank you for your post!

One thing I know for sure after being blocked from Fotolia, they make it as hard as possible for you to contact them. You can not even contact them at fotolia.com/Info/Contact I also don't have access to Fotolia Forum.

I also tired to call Fotolia's support International telephone line +1 888-674-2299, EU and EN +44 8009 170 886 but in my experience they either dont pick up the phone at all, or they will just hang up on you by saying to contact the other zone.

« Reply #10 on: October 29, 2016, 16:12 »
+7
that is discouraging to hear
if someone has a legitimate claim, this can put a real damper on earnings

i think every stocksite should have an exclusive email or phone # where a member can get in touch easily to resolve these kind of problems, and only in these situations

« Reply #11 on: October 29, 2016, 16:36 »
0
that is discouraging to hear
if someone has a legitimate claim, this can put a real damper on earnings

i think every stocksite should have an exclusive email or phone # where a member can get in touch easily to resolve these kind of problems, and only in these situations
Thank you for your post!
You can visit fotolia.com/Info/Support and you will find nothing there.
When I try to login into my account, I find a popup saying: ACCOUNT BLOCKED and I can not do anything there and as far as I know there is no way to contact them though fotolia.com

PureArt

  • UK
« Reply #12 on: October 29, 2016, 16:57 »
+4
Found these contacts in my Inbox:
[email protected]
[email protected]
[email protected]

Fotolia Twitter:
https://twitter.com/fotolia?lang=en

Fotolia LinkedIn:
https://www.linkedin.com/company/fotolia

Adobe Stock Twitter:
https://twitter.com/AdobeStock

Also I am sure your friend or spouse can open a Fotolia account and use his/her Inbox to contact Fotolia via their website and pay attention to your case.

Good luck!

« Reply #13 on: October 30, 2016, 04:39 »
+1
Found these contacts in my Inbox:
[email protected]
[email protected]
[email protected]
Fotolia Twitter:
https://twitter.com/fotolia?lang=en
Fotolia LinkedIn:
https://www.linkedin.com/company/fotolia
Adobe Stock Twitter:
https://twitter.com/AdobeStock
Also I am sure your friend or spouse can open a Fotolia account and use his/her Inbox to contact Fotolia via their website and pay attention to your case.
Good luck!
Dear PureArt Thank you for sharing these contact information.

I will try every possible way to contact Fotolia and I hope Adobe/Fotolia will resolve this issue as soon as they can. Thanks
« Last Edit: October 30, 2016, 06:21 by AnnaM »

« Reply #14 on: October 30, 2016, 16:01 »
+5
Keep us posted what you find out.  I hope this gets resolved for you!

« Reply #15 on: October 30, 2016, 16:33 »
+2
This is very serious concern for all contributors working day and night to provide professional contents to these big enterprises. As what I see in your profile, it looks like you were working in vector and something got hanged due to copyright issues, just assumption not blaming anything on you at all.

dbvirago

« Reply #16 on: October 30, 2016, 17:01 »
0
Any links to your portfolio on other sites? Maybe we can figure out why.

Thank you for your post. last year I became an exclusive artist on Fotolia (AdobeStock) and I removed my files from the other sites.

Recently I've started uploading some emojis to my Fotolia account, you can find them at dribbble.com/annam

So, is having the emojis at the Dribble site and uploading them to fotolia a violation of your exclusive artist agreement?


« Reply #18 on: October 31, 2016, 04:13 »
0
@AnnaM, I'm sorry but I don't see any emails from anyone named Anna from the past several weeks. Please write to me directly via email address [email protected] and include your Fotolia login name so I can take a look at your account.

-Mat

Dear MatHayward, Thank you for your post. I've just resent the email with requested details. I look forward to your response. Thanks

« Reply #19 on: October 31, 2016, 04:23 »
+1
This is very serious concern for all contributors working day and night to provide professional contents to these big enterprises. As what I see in your profile, it looks like you were working in vector and something got hanged due to copyright issues, just assumption not blaming anything on you at all.

I have started uploading these emojis last month, only 3 of them got rejected due Intellectual Property Violation, and  few days later I found my account blocked without any warning and explanation.

I hope it's an error last night I sent a message to twitter.com/adobe I hope they will unblock my account soon. Thanks

gyllens

« Reply #20 on: October 31, 2016, 04:26 »
+2
Good luck Anna!  however there is something strange going on at Adobe. A friend of mine with nearly 5000 files turned Emerald just two weeks ago and suddenly it could go like twelve hours without a download and earnings were really down.
He wrote to the admin asking what was going on and the reply was basically like take it or leave it.

He has exactly the same mirrored portfolio at SS and the sales are coming in all the time approx ten times more then Adobe. Can it really be that much difference?

Picone

« Reply #21 on: October 31, 2016, 12:41 »
+2

He has exactly the same mirrored portfolio at SS and the sales are coming in all the time approx ten times more then Adobe. Can it really be that much difference?
Yes, it happens to me too, 7-8 x more.

« Reply #22 on: October 31, 2016, 12:50 »
+15
Thank you guys for help! Adobe/Fotolia resolved the issue, Fotolia moderation team blocked me due to the slack emojis I have submitted few weeks ago, and I have found out the problem was with e-mail system they had not received my e-mails sent on 18th Oct.

Thanks to @MatHayward for unblocking my Fotolia account.

« Reply #23 on: October 31, 2016, 13:00 »
+1
Thank you guys for help! Adobe/Fotolia resolved the issue, Fotolia moderation team blocked me due to the slack emojis I have submitted few weeks ago, and I have found out the problem was with e-mail system they had not received my e-mails sent on 18th Oct.

Thanks to @MatHayward for unblocking my Fotolia account.

What does that mean?

Anyway, I wish SS would be so trigger happy with spammers....

« Reply #24 on: October 31, 2016, 13:17 »
0
Thank you guys for help! Adobe/Fotolia resolved the issue, Fotolia moderation team blocked me due to the slack emojis I have submitted few weeks ago, and I have found out the problem was with e-mail system they had not received my e-mails sent on 18th Oct.

Thanks to @MatHayward for unblocking my Fotolia account.

So the copyright was the real issue behind as I doubted earlier. Congrats for getting your port back, I can understand how hard it is to build one...


 

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