pancakes

MicrostockGroup Sponsors


Author Topic: Adobe has blocked my account  (Read 21642 times)

0 Members and 1 Guest are viewing this topic.

« Reply #75 on: July 14, 2024, 10:32 »
+1
I don't know if it counts,you got the red card for protesting,I got the red card for nothing,I was just working.

Istock kind?like I said:"digital vampire with a nice face!"  :D

an email from Adobe?And what should they tell you if they don't know yet,nothing is sure since the case has just started the procedure.

also seems logical to me to think that there would be no point if everything was too fast and too simple to solve.
All resolved in 48 hours or a week,so who cares about breaking the terms?

Innocent until proven guilty I don't think it applies in this case,I believe it is fairer to also block the money during the verification.

However,Adobe is constantly evolving,so things could change.

as I said,if it happens to me I won't even come here to say anything,I will continue to work and produce,and when they unblock me I will already have content ready to send.

I'm not worried because I follow the rules,and if I make a mistake or something happens outside of my control,I'm more than sure that Adobe will evaluate it in the right way.

It's not pleasant for anyone to go through something like this,but if you don't act intentionally,you only have very short-term consequences,and that's what matters.

then each of us has our own point of view,this is mine.

best wishes to everyone!  :)





« Reply #76 on: July 14, 2024, 11:54 »
+4
Back in the days of Fotolia, there was a forum moderator who was banned for a long time because he had been caught buying his own new images via another account in order to push these images up the rankings. In this case, I think a block is fine.

But: in dubio pro reo! If someone buys a large package of images from a contributor, you can't just block the account. It can't be right that a contributor is punished for something he can't do anything about!

From my point of view, Adobe has to prove that there was fraud.

« Reply #77 on: July 29, 2024, 03:40 »
+3
Update: I've been blocked for 2 months.

Adobe Stock hasn't responded to me. I've filled out their form twice and haven't heard anything back. I'm starting to think this situation might be permanent.
Adobe was my best earner, and now I'm stuck with only P5 and SS. I won't be able to make a living like this, so I have no other option but to upload to the "all-you-can-download" websites.  :-[

« Reply #78 on: July 29, 2024, 05:22 »
+2
Hello, thank you for updating us. Its unbelievable that you havent received any response from Adobe. This is not how to treat a long time supplier. Have you tried to contact Matt directly or discuss this on Discord?


« Reply #79 on: July 29, 2024, 06:14 »
+4
That is incredible!

Mat, where are you? can you not do anything to help a longterm contributor?

« Reply #80 on: July 30, 2024, 00:46 »
+13
Mat, I understand that you may not have the time to review every account ban. However, I hope you have been communicating with key employees at Adobe to ensure that the ban and appeals process is as transparent as possible.

Going eight weeks without a response or an explanation regarding one's ability to defend oneself is excruciating, especially considering that the person depends on Adobe to make a living.

« Reply #81 on: July 31, 2024, 03:52 »
+1
Update from my blocked account:

No (real) answers from Adobe. Photos and videos ready for upload are piling up on my drives...


This really is f***ed up, the only good thing is that I dont depend on the money.

« Reply #82 on: July 31, 2024, 08:49 »
+2
@cobalt - i sent him a message here on the forum but he didn't answered

« Reply #83 on: July 31, 2024, 17:12 »
+7
@cobalt - i sent him a message here on the forum but he didn't answered

Hi all,

I am not able to provide support through private messages here in MSG. I have communicated this many times in the past and I have shared my direct email. Rod, in your PM you did not share your full name, or your account information. Even if I could provide you with support here, I wouldn't be able to look up your account since you are anonymous in MSG. You can send me an email to [email protected]. I cannot make any promises that I will be able to make any changes, but I will look at your account.

I will never speculate or comment on blocked accounts in a public forum. For anyone else with a blocked account, your first step is to reach out via the contact us form in the contributor portal. When you hear back, be sure to follow the procedures outlined in the communication you receive on how to file a formal appeal.

Thank you,

Mat Hayward

« Reply #84 on: July 31, 2024, 18:28 »
+3
Thanks, Mat. I hope I will never need to send you an email  ;D


« Reply #85 on: July 31, 2024, 23:56 »
+2
Yes, thank you Mat.

I also hope I never have to send you that email.

At the moment I am basically exclusive with Adobe. I think it is fantastic place for stock producers and also like my earnings.

I especially like how dynamic it is, if you have the right content you can move up really quickly, there is no delay and no barrier.

Dont have what is currently popular.. you will drop down fastbut over time you can mitigate that with a larger port and more variety.


I can control what I upload and make sure there is nothing in there with copyright issues.

But I cannot prevent criminals from testing their stolen credit cards on my port.

The idea that I might get cut off through no fault off my own remsins terrifying.

Hope the op can get his port back soon.

But obviously he needs to identify himself.

Again thank you for reaching out, it really helps.
« Last Edit: August 01, 2024, 00:22 by cobalt »

« Reply #86 on: August 01, 2024, 02:15 »
+1
Thank you so much for your attention Mat.

I Will send you an email then.

cheers

« Reply #87 on: August 01, 2024, 02:18 »
+1
@cobalt - i sent him a message here on the forum but he didn't answered

Hi all,

I am not able to provide support through private messages here in MSG. I have communicated this many times in the past and I have shared my direct email. Rod, in your PM you did not share your full name, or your account information. Even if I could provide you with support here, I wouldn't be able to look up your account since you are anonymous in MSG. You can send me an email to [email protected]. I cannot make any promises that I will be able to make any changes, but I will look at your account.

I will never speculate or comment on blocked accounts in a public forum. For anyone else with a blocked account, your first step is to reach out via the contact us form in the contributor portal. When you hear back, be sure to follow the procedures outlined in the communication you receive on how to file a formal appeal.

Thank you,

Mat Hayward

Many THANK YOU VERY MUCH  :-*

« Reply #88 on: August 02, 2024, 07:00 »
+2
Guys, I have some bad news. Several authors who were previously blocked due to irregular sales activity have been blocked again. This time, someone bought a large number of images from their portfolios, leading to their accounts being permanently deactivated for violating clause 8.1. This is very unfair, as authors have no control over fraudulent transactions, yet Adobe holds them responsible.

While it is possible that some authors might have exploited this scheme, punishing all authors for the actions of a few is unjust. Perhaps we should write a petition or a collective letter to Adobe CEO Shantanu Narayen. Does anyone have any other ideas?

Uncle Pete

  • Great Place by a Great Lake - My Home Port
« Reply #89 on: August 03, 2024, 14:02 »
+2
Guys, I have some bad news. Several authors who were previously blocked due to irregular sales activity have been blocked again. This time, someone bought a large number of images from their portfolios, leading to their accounts being permanently deactivated for violating clause 8.1. This is very unfair, as authors have no control over fraudulent transactions, yet Adobe holds them responsible.

While it is possible that some authors might have exploited this scheme, punishing all authors for the actions of a few is unjust. Perhaps we should write a petition or a collective letter to Adobe CEO Shantanu Narayen. Does anyone have any other ideas?

Assume we're reading this, trying to be impartial and want the facts, then decide what's going on, after that.

What proof does anyone have, other than someone saying, they didn't have a scheme to buy their own photos? And got caught! Would anyone say that Adobe just did this, regardless of evidence or that they did investigate?

As for the scary part, what if someone is wiping out competition or getting back at someone, who they don't like, by going to their portfolio and buying only their images. That would be really odd. Who would do that and why?

« Reply #90 on: August 04, 2024, 04:11 »
+1
Let's suppose that an author with 10 years of experience bought some of their own images and was then blocked by Adobe. After being unblocked, they received a warning from Adobe that next time their portfolio would be permanently blocked.Why would the author risk repeating the same action?  I'm not sure, but it looks like eliminating competitors.Any ideas?

« Reply #91 on: August 04, 2024, 05:36 »
+2
I find this very scary. there is no way a normal producer can protect themselves from criminals testing credit cards on their port.

There are of course people who fall for the scam/promise that they can get rich quick if they hire someone to buy files from them.

However, it is doubtful they would do it again if they were lucky enough to get their ports back.

Transparency is the only solution.

Those affected should probably open their own group or feed documenting what happened to them in great detail and then appeal to Adobe as a group.

What on earth can we producers to do protect ourselves from this very grave risk?

A block can wipe out years of hard work and destroy our income complteley as Adobe is now the dominant agency in the industry.

I am otherwise, very, very happy with Adobe.

« Reply #92 on: August 05, 2024, 03:56 »
+5
@cobalt - i sent him a message here on the forum but he didn't answered

Hi all,

I am not able to provide support through private messages here in MSG. I have communicated this many times in the past and I have shared my direct email. Rod, in your PM you did not share your full name, or your account information. Even if I could provide you with support here, I wouldn't be able to look up your account since you are anonymous in MSG. You can send me an email to [email protected]. I cannot make any promises that I will be able to make any changes, but I will look at your account.

I will never speculate or comment on blocked accounts in a public forum. For anyone else with a blocked account, your first step is to reach out via the contact us form in the contributor portal. When you hear back, be sure to follow the procedures outlined in the communication you receive on how to file a formal appeal.

Thank you,

Mat Hayward

Hello Mat, I see that you are trying to help some participants here voluntarily, which I find to be great and commendable.

As for me, I don't want help in recovering my account. In fact, the last message I sent them was aggressive, but they deserved it. I just want to know what happened and what is happening with the team responsible for accounts.

Why is Adobe capable of detecting fraud as most people say, or that no account is closed unjustly, but it is unable to provide conclusive evidence to silence the contributor! Why, if we assume that someone suddenly buys many files from my account, would Adobe consider us partners even if one of us is innocent! And if we report the incident in advance, it won't help us! And if they re-activate the account miraculously (with a full profit deduction) and the incident repeats, the account is closed again. Why would someone risk their well-regarded account after years of contributing by tampering with sales! If we say you become greedy, we go back to the beginning, which is why they are unable to provide conclusive evidence... And why did someone from Adobe Artist Relations tell me in one of their replies that there is nothing you can do about suspicious sales! So in this case, anyone can close any account by buying many files from it in a short period either using a fake card or any other method. Not to mention the long time it takes to investigate or get a logical response.

There's definitely something hidden that they can't disclose, unless we consider that the matter is simply that the investigation team cannot definitively determine that this contributor truly violated the terms and manipulated the sales, but they can determine that suspicious sales have occurred in his account and that's it.

« Reply #93 on: August 07, 2024, 07:17 »
+14
Hi, I just got an email that my account will be unblocked.

The cause was "highly irregular sales activity", as I suspected. A buyer bought ~50 photos from my portfolio, all of the same topic. He even contacted me directly to ask if I have more.
This is the reason why I have been blocked for weeks now. How can I defend myself against such situations?

Oh, needless to say, of course I dont get to keep the money for the sales...."We have now deducted the irregularly earned credits from your account".

Ridiculous.


« Reply #94 on: August 07, 2024, 07:19 »
+1
I am so relieved that you have your account back.

But you have a severe financial loss because of the criminal activity.

How can we protect ourselves against this abuse?

No other agency does that.

This can even be used to get rid of a competitor for a few months. Just pay someone to download files with a fraudulent card, then happily watch your own sales soar while the competition has been taken out.

Mat,

is there really no other solution?

Do we all have to continue to live in fear?
« Last Edit: August 07, 2024, 07:22 by cobalt »

« Reply #95 on: August 07, 2024, 07:50 »
+1
Hi, I just got an email that my account will be unblocked.

Great news!  :)

« Reply #96 on: August 07, 2024, 08:13 »
+2
Hi, I just got an email that my account will be unblocked.

The cause was "highly irregular sales activity", as I suspected. A buyer bought ~50 photos from my portfolio, all of the same topic. He even contacted me directly to ask if I have more.
This is the reason why I have been blocked for weeks now. How can I defend myself against such situations?

Oh, needless to say, of course I dont get to keep the money for the sales...."We have now deducted the irregularly earned credits from your account".

Ridiculous.

I am happy to see you got your account back.

I still wonder, who's going compensate for the losses he faced in the down-time?
It is hard to see a happy moment of good downloads changed to a moment of fear... when you did nothing wrong.

« Reply #97 on: August 07, 2024, 08:32 »
+6
Hi, I just got an email that my account will be unblocked.

The cause was "highly irregular sales activity", as I suspected. A buyer bought ~50 photos from my portfolio, all of the same topic. He even contacted me directly to ask if I have more.
This is the reason why I have been blocked for weeks now. ...."We have now deducted the irregularly earned credits from your account"....

Happy to hear your account is unblocked.

Adobe's deduction of the "irregularly earned" credits defies logic.

If the activity is something violating the rules, your account should still be blocked. If it doesn't violate the rules, you get the royalties you earned by licensing those items. What reason justifies confiscating contributor earnings like that?

This is really unsettling news for contributors IMO.

« Reply #98 on: August 07, 2024, 09:56 »
+2
Hi, I just got an email that my account will be unblocked.

The cause was "highly irregular sales activity", as I suspected. A buyer bought ~50 photos from my portfolio, all of the same topic. He even contacted me directly to ask if I have more.
This is the reason why I have been blocked for weeks now. ...."We have now deducted the irregularly earned credits from your account"....

Happy to hear your account is unblocked.

Adobe's deduction of the "irregularly earned" credits defies logic.

If the activity is something violating the rules, your account should still be blocked. If it doesn't violate the rules, you get the royalties you earned by licensing those items. What reason justifies confiscating contributor earnings like that?

This is really unsettling news for contributors IMO.

I'm agree, this really seems a nonsense.
Why Adobe don't change this situation, simply deducting the irregular sales without blocking the accounts?
This way anyone will be no more tempted to push irregular sales for himeself, as there would be no money to pick.
At the same time the "regular" contributors with no fault would have their accounts still alive, only with with reasonable deductions, if in case.

I think this is the way in which other agencies do the job, I'm sure that "irregular sales" happen everywhere
« Last Edit: August 07, 2024, 09:59 by derby »

« Reply #99 on: August 07, 2024, 10:27 »
+3
Hi, I just got an email that my account will be unblocked.
I'm very pleased to hear that your account has been unblocked - great news!

As I've already had an account block myself... in the coming weeks your sales should recover to a normal level, for me it took about 8-10 weeks to get back to my previous level.

I agree with the others here that blocking an account because of "conspicuous sales" and then unblocking it weeks later is a very unfortunate option.
Here the contributor is condemned before it is proven that he is to blame.

I can understand that the sales may have to be deducted again if, for example, a purchase was made with an invalid credit card, but this direct "pre-judgment" of the contributor is definitely the wrong way to go.

The whole thing creates a new atmosphere of fear - I, for one, look at the screen every day with fear when I log into my AdobeStock account and hope that the account still exists.
The climate in the stock sector is definitely getting rougher and of course we are more and more at the mercy of the rules of the big stock agencies.

Have a nice day,
Michael


 

Related Topics

  Subject / Started by Replies Last post
17 Replies
14551 Views
Last post August 31, 2009, 10:08
by PeterChigmaroff
6 Replies
4941 Views
Last post July 19, 2019, 13:41
by cathyslife
6 Replies
4713 Views
Last post October 20, 2020, 10:08
by cathyslife
3 Replies
1910 Views
Last post June 30, 2022, 06:06
by und888
0 Replies
1615 Views
Last post June 30, 2022, 03:31
by Recards

Sponsors

Mega Bundle of 5,900+ Professional Lightroom Presets

Microstock Poll Results

Sponsors