MicrostockGroup Sponsors


Author Topic: Adobe has blocked my account  (Read 7065 times)

0 Members and 3 Guests are viewing this topic.

« Reply #50 on: June 10, 2024, 07:17 »
+3
Thanks for the update.

Your situation is unbearable.

The block-you-first-then-look-into-your-case way of working is frustrating.

I truly hope it resolves quickly.


« Reply #51 on: June 10, 2024, 07:47 »
+2
Thanks!

The way they are handling this situation is horrible!





« Reply #52 on: June 10, 2024, 14:20 »
+1
One week later and I am still blocked. No access at all to my Portfolio and gains.
Mat Hayward didn't respond to my message here.
Don't wait to hear back from Mat.
If you've already filled out an appeal form, just wait for a response. I waited six weeks. I never got a response. I just logged into my account and it was already active.

« Reply #53 on: June 26, 2024, 03:40 »
+1
update: 3 weeks+ and I am still blocked. No answer from Mat or the Agency...


« Reply #54 on: June 26, 2024, 08:52 »
+2
update: 3 weeks+ and I am still blocked. No answer from Mat or the Agency...

There's not much more I can say without repeating myself - Adobe should be thoroughly and utterly ashamed of how this process is working. Sorry to hear your situation hasn't been resolved and that you've heard nothing.

Apologies for the repeat, but it is useless to just point to a list of things that aren't allowed when a blocked contributor, especially one with a large portfolio, wants to know what they did wrong. Contributors need to know specifically what they are accused of having done so they can respond.

On top of which the crack inspection team at Adobe Stock apparently accepted the content in the first place, so if the rules aren't 100% clear to the inspectors, why does anyone think they will be to contributors?

Long-term contributors - more than a year with the agency - should be given priority in processing any block procedures. Unless the issue is copyright infringement, a blocked contributor should have access to their accumulated earnings - what rational basis is there for Adobe hanging on to it?

All contributors should remember these incidents whenever they're tempted to wax lyrical about how Adobe Stock is on our side because we're customers as well as contributors.

Off topic, but I can't resist. Here's a doozy in the recently approved genAI content (90+ million and growing).


« Reply #55 on: June 26, 2024, 13:36 »
+1
Thanks Jo Ann Snover. Couldn't agree more with your opinion, you said it all !!!

« Reply #56 on: June 27, 2024, 02:22 »
0
update: 3 weeks+ and I am still blocked. No answer from Mat or the Agency...


Off topic, but I can't resist. Here's a doozy in the recently approved genAI content (90+ million and growing).



Anatomy redefined! Orthopaedists will be delighted!

« Reply #57 on: June 27, 2024, 02:47 »
0
The pelvis, backside is certainly..... different  :o

« Reply #58 on: June 27, 2024, 02:50 »
0
I find the humerus bone particularly interesting...

« Reply #59 on: Yesterday at 00:29 »
+1
Now it hit me too: Woke up this morning to see me Adobe Contributor account deactivated. No explanation, no email.

I have 4000 assets, mostly photos, all non-AI. Latest upload was 2 photos of a Cannabis-plant and a video of me mowing my lawn.  ;D
Curios where this is going, Ill keep you posted.

« Reply #60 on: Yesterday at 17:21 »
+2
I am so sorry to read this.

It is terrifying.

« Reply #61 on: Yesterday at 18:38 »
+5
Now it hit me too: Woke up this morning to see me Adobe Contributor account deactivated. No explanation, no email.

I have 4000 assets, mostly photos, all non-AI. Latest upload was 2 photos of a Cannabis-plant and a video of me mowing my lawn.  ;D
Curios where this is going, Ill keep you posted.

I'm so sorry this is happening to you.

Mat - you're the contributor liaison still, yes? Why is there no email sent when an account is blocked? That is is the absolute least Adobe could do.

This process is totally, utterly broken - no details given, no timetable for resolution, no opportunity to answer whatever "charges" have come up.

Please, please be an advocate for a fair, transparent, timely process for established contributors who get caught up in this effed-up mess.

It keeps happening. It's obnoxious to treat suppliers with such contempt.

And just to finish with another dig at the broken process of inspecting genAI content at Adobe Stock. Here's a sad attempt to cash in on the Olympics - if it were a correct number of rings in a correct arrangement, it'd have to be editorial use only.



Never mind that the rings are mounted on the Eiffel Tower, not a bridge

https://www.pbs.org/newshour/world/paris-olympics-organizers-unveil-the-5-olympic-rings-mounted-on-the-eiffel-tower

97+ million genAI images and growing

« Reply #62 on: Today at 00:44 »
+1
Now it hit me too: Woke up this morning to see me Adobe Contributor account deactivated. No explanation, no email.

I have 4000 assets, mostly photos, all non-AI. Latest upload was 2 photos of a Cannabis-plant and a video of me mowing my lawn.  ;D
Curios where this is going, Ill keep you posted.

wooa!

I don't understand why agencies ban contributors without any explanation and even if they give reason, they do not listen to any of your plea.
It hurts to see when many users have asked questions and got no reply.

« Reply #63 on: Today at 02:53 »
+1
Thanks for your support!
Last week I sold 48 photos (all with the same theme) at once to a single customer (I know this, because a few days later the buyer contacted me directly to ask if I have even more photos on the subject), maybe thats the problem?

Quite ironic: The day after Adobe deactivated my account I got an email, that one of my uploads in the queue (1 photo) has been approved. Hooray.

« Reply #64 on: Today at 04:55 »
0
On valentines day I sold 16 romantic cards probably to the same buyer. They were all downloaded at the same time with the same price.

We were joking that this was maybe someone with many girlfriends.

If something like this happens now I will be scared!!

« Reply #65 on: Today at 05:02 »
+1
This is a serious issue, if someone is downloading same theme photos in bulk then how can you stop them?
It is something out of your reach and you cannot control this.

Yes, there can be scene where the author can fake download the stuffs but eventually Adobe has to find the solution of such situation.
Banning accounts isn't the right way to handle such cases.

« Reply #66 on: Today at 06:01 »
+1
A good idea is to have report button in our dashboards through which we can report unusual activity in our account.

« Reply #67 on: Today at 06:47 »
+1
Thanks for your support!
Last week I sold 48 photos (all with the same theme) at once to a single customer (I know this, because a few days later the buyer contacted me directly to ask if I have even more photos on the subject), maybe thats the problem?

Quite ironic: The day after Adobe deactivated my account I got an email, that one of my uploads in the queue (1 photo) has been approved. Hooray.

Yours is an interesting case and I'm sorry to hear about it. When this buyer contacted you, did they seem pretty legit? I'm wondering if they used a stolen credit card.

Anyway, what you need to do is contact Adobe via the link they provided and then you will get the reason for the block.

« Reply #68 on: Today at 09:12 »
+1
On valentines day I sold 16 romantic cards probably to the same buyer. They were all downloaded at the same time with the same price.

We were joking that this was maybe someone with many girlfriends.

If something like this happens now I will be scared!!

no..no...don't be scared of money!  :D

I don't think this is a problem,it can happen that you have chain sales,it happens to me sometimes,even small chains with 4/5 similar contents or many more,last year about 100 sales in 30 minutes,something that has never happened before.

I never contact Adobe about unusual activity in my account,simply because it's not my job.

sales come to me!I'm not afraid!  :D


 

Related Topics

  Subject / Started by Replies Last post
17 Replies
14022 Views
Last post August 31, 2009, 10:08
by PeterChigmaroff
6 Replies
4592 Views
Last post July 19, 2019, 13:41
by cathyslife
6 Replies
4194 Views
Last post October 20, 2020, 10:08
by cathyslife
3 Replies
1618 Views
Last post June 30, 2022, 06:06
by und888
0 Replies
1321 Views
Last post June 30, 2022, 03:31
by Recards

Sponsors

Mega Bundle of 5,900+ Professional Lightroom Presets

Microstock Poll Results

Sponsors