Author Topic: Adobe has blocked my account (Read 19035 times)

NeonRobot · « **Reply #125 on:** September 24, 2024, 06:41 »

Quote from: rod-09 on August 01, 2024, 02:15

I Will send you an email then.

were you able to restore account? How long does it took?
What was the reason of a ban?

Tay · « **Reply #126 on:** September 26, 2024, 15:29 »

Well, it finally happened to me. 17 years on microstocks, almost 7 on Adobe, and out of nowhere, Adobe cut me off from my account. On September 16th, I requested a 1k$ payout; I wonder if I will actually receive it since it should have arrived by now. I contacted support, but I don't expect a quick response. I have around 60,000 works in my portfolio, and I haven't uploaded anything new for a long time. I've never dabbled in AI. I'm really sad about how Adobe has treated me.

designer093 · « **Reply #127 on:** September 26, 2024, 15:39 »

We started a petition against Adobe Stock for their unfair treatment of contributor relations. They’ve removed contributor support from the main website (sending only auto template emails), leaving us with only this survey link where no one actually addresses our cases. This situation is unacceptable and may even be illegal. Matthew Smith, Mat Hayward and Diego Gomez seem to no longer care about contributors. We need to raise our voices—this can happen to any of us! Let’s not stay silent.
Please sign this petition, as this can happen to any of us:
https://chng.it/FSNs9KvHyB
Let’s come together and address these issues more publicly!

Tay · « **Reply #128 on:** September 26, 2024, 15:41 »

UPDATE
I received this response to my email after 5 minutes, and now I don't know what to do. Is it just an automatic message, and should I wait for an official reply, or what should I do?

Your content may be removed, or your account may be deactivated, for not complying with these Account and Content Submission Guidelines.

If your content has been removed, or your account blocked, due to a violation of our Terms (including these Account and Submission Guidelines), and you dispute the decision, you may file an appeal or use an out-of-court dispute resolution option (where applicable in your jurisdiction) by following the process here: https://www.adobe.com/trust/transparency.html

Do these online petitions make any sense?

designer093 · « **Reply #129 on:** September 26, 2024, 16:09 »

These are automatic replies, Adobe don't check support emails anymore.

Tay · « **Reply #130 on:** September 26, 2024, 16:18 »

Eh, great, I contacted Matt via email, wrote to support, and honestly, I don’t know what to do next. I'm curious if I will get the payout I requested 1.5 weeks ago

NeonRobot · « **Reply #131 on:** September 27, 2024, 01:20 »

Quote from: Tay on September 26, 2024, 15:41

www.adobe.com/trust/transparency.html
Do these online petitions make any sense?

appeal form is blocked in my country.
adobe is like "shut the #### you misirable #######"
shitterstock petitions lead to nothing, so i highly doubt.

NeonRobot · « **Reply #132 on:** September 27, 2024, 01:24 »

Quote from: Tay on September 26, 2024, 16:18

Eh, great, I contacted Matt via email, wrote to support, and honestly, I don’t know what to do next. I'm curious if I will get the payout I requested 1.5 weeks ago

Payout? People can't even see their money anymore, it reminds me of an autocratic regime.

Tay · « **Reply #133 on:** September 27, 2024, 04:57 »

I have an update on my case. Apparently, someone bought something from me for 900 credits, and that's why my account was suspended. My account is still blocked, but the case is moving forward.

I remember about 10 years ago on iStock, during Christmas, many people earned a lot of money. Later, it turned out that the money came from stolen cards, and they took the money back from us, but no one thought of suspending contributors' accounts.

Tay · « **Reply #134 on:** September 27, 2024, 07:52 »

Another Update: I got my account back. It went very smoothly. I’m curious if it’s thanks to Mat and Diego, because I reached out to them, or if support just acted very quickly. Either way, I want to thank everyone for their help. For future reference, for those whose accounts get suspended, remember to use the proper form to contact support. You can use the form that appears on the screen with the message saying your account has been blocked, but you're likely to get an automated response there. Instead, use this link: https://www.adobe.com/trust/transparency.html.
Once again, thanks to everyone!

Mir · « **Reply #135 on:** September 27, 2024, 08:21 »

I’ve always wondered why contributors get blocked when someone purchases a large number of images. After reading many posts, it seems this is what happens. If someone buys images using a stolen card or commits some other type of fraud, they likely get refunded, and in response, Adobe always blocks the contributor. It seems the default assumption is that the contributor is guilty until proven otherwise, which is concerning—especially when this is a source of income. To make things worse, there appears to be little to no communication about the situation. It seems absurd to me that the average contributor would engage in something like this or am I too naive.
Other agencies must be dealing with similar situations, I haven't heard people being blocked for these reasons though.

NeonRobot · « **Reply #136 on:** September 27, 2024, 08:27 »

Quote from: Tay on September 27, 2024, 07:52

Another Update: I got my account back. Instead, use this link: https://www.adobe.com/trust/transparency.html.
Once again, thanks to everyone!

Glad your case was resolved, i have worse situation, appeal form is blocked for me, so i can't do anything

Tay · « **Reply #137 on:** September 27, 2024, 08:49 »

I just received an email from Adobe that says, ‘Please note that any activity that artificially increases your sales will result in your account being blocked.
If your account is blocked again for this reason, we reserve the right to terminate your account completely.’ How am I supposed to understand this? Does it mean that this was just a warning? And if someone buys a large quantity of my work again, I will be banned? This sounds absolutely absurd, as if I am the one to blame, when I actually feel like a victim of their system

gnirtS · « **Reply #138 on:** September 28, 2024, 18:28 »

Quote from: Tay on September 27, 2024, 08:49

I just received an email from Adobe that says, ‘Please note that any activity that artificially increases your sales will result in your account being blocked.
If your account is blocked again for this reason, we reserve the right to terminate your account completely.’ How am I supposed to understand this? Does it mean that this was just a warning? And if someone buys a large quantity of my work again, I will be banned? This sounds absolutely absurd, as if I am the one to blame, when I actually feel like a victim of their system

I can see to an extent why they block that - there is a big market in Pakistan/Bangladesh and a few elsewhere where people are using leftover credits or stolen credentials and offering to "buy" contributors files for a fee to increase their ranking. Its quite a common trade on the FB groups.

Of course the problem is Adobe's method of dealing with this is terrible. Its indiscriminate,inaccurate, slow and often has no communication with the contributor in question to clarify things. There seems to be no intelligence employed as to the accounts history (10 years of steady sales vs 1 month old and 2 sales etc), geographic region or anything else.

Their entire dispute/resolution system is dysfunctional. It no longer works. It no longer has humans in the loop to the extent actual, useful decisions are made. Its all a box ticking script UNLESS you get lucky and manage to reach a person, usually outside the official channels.

Tay · « **Reply #139 on:** September 29, 2024, 08:40 »

Quote from: gnirtS on September 28, 2024, 18:28

Quote from: Tay on September 27, 2024, 08:49
I just received an email from Adobe that says, ‘Please note that any activity that artificially increases your sales will result in your account being blocked.
If your account is blocked again for this reason, we reserve the right to terminate your account completely.’ How am I supposed to understand this? Does it mean that this was just a warning? And if someone buys a large quantity of my work again, I will be banned? This sounds absolutely absurd, as if I am the one to blame, when I actually feel like a victim of their system

I can see to an extent why they block that - there is a big market in Pakistan/Bangladesh and a few elsewhere where people are using leftover credits or stolen credentials and offering to "buy" contributors files for a fee to increase their ranking. Its quite a common trade on the FB groups.

Of course the problem is Adobe's method of dealing with this is terrible. Its indiscriminate,inaccurate, slow and often has no communication with the contributor in question to clarify things. There seems to be no intelligence employed as to the accounts history (10 years of steady sales vs 1 month old and 2 sales etc), geographic region or anything else.

Their entire dispute/resolution system is dysfunctional. It no longer works. It no longer has humans in the loop to the extent actual, useful decisions are made. Its all a box ticking script UNLESS you get lucky and manage to reach a person, usually outside the official channels.

What you said makes sense, but remember there's also the possibility that someone might have simply stolen your work. In my case, my work fell into the wrong hands, I didn't get paid for it, and my account was suspended. I got hit twice, and to top it off, I was told that if someone steals my work again, my account will be permanently deleted. That sounds like a joke

cobalt · « **Reply #140 on:** September 29, 2024, 09:15 »

The Adobe system is crazy.

And they write software, they REALLY have no excuse not to come up with a professional system.

Every other agency is dealing with this problem as well and Adobe is the only one blaming the contributors for fraud.

I find it so terrifying that longterm contributors can be damaged in this way.

eta:

sitting here, processing videos for blackboxglobal

at least if criminals abuse these files, adobe cannot punish me as an individual artist.

to be fearing a random algorithm strike hunting online criminals feel so dystopian, like being in a bad syfy novel.

their machine doesn't know when to stop

Pacesetter · « **Reply #141 on:** September 29, 2024, 23:15 »

Just sold 10 videos one after the other and while each clip earned only a modest $7.95, given the experiences reported here gets a little worrying.

NeonRobot · « **Reply #142 on:** September 30, 2024, 04:13 »

i ve managed to reach appeal form page by means of vpn service , otherwise i was shown permission denied error.

derby · « **Reply #143 on:** September 30, 2024, 11:50 »

Quote from: Pacesetter on September 29, 2024, 23:15

Just sold 10 videos one after the other and while each clip earned only a modest $7.95, given the experiences reported here gets a little worrying.

Yes, I've just seen seven images of same serie sales in a row. That made me happy just few months ago, now it's source of worries until next payment request...
That's insane

photobox.kherson · « **Reply #144 on:** October 07, 2024, 14:54 »

Second deactivation of the account a week after its recovery

Greetings! This is my first post on this forum. I've decided to write about my situation after reading all topics on here and finding no information on such quick repeat deactivation of the account because of the "suspicious activity".

I've been an Adobe Stock author for over seven years. I only upload photos of animals (I am an animal photographer from Ukraine), mostly photos of dogs and cats. On August 23rd I've failed to log into my author account and saw a notice of its deactivation. I immediately contacted support through the "Contact us" link and later submitted an appeal as well. Also, I've started to search for information on the Internet and found out that it's possible to contact Matt (he didn't answer).

I've waited a whole month for an answer and, finally, on September 27th I received a letter saying that my account is active again and that it was previously blocked due to suspicious activity (obviously, I haven't done anything like that). However, a week before the deactivation someone bought from me lots of photos amounting to $169 in just one day, which was, indeed, weird, because I've never experienced something like this.

Delighted, I've submitted new photos for review, and requested a payout (the last payment that was shut down during the deactivation. The sum was around $300. Those peculiar $169 were still on my Adobe account).

Then, on October 4th, just when I should've received the payout, I received a notice of deactivation due to suspicious activity once again. Again, i didn't do anything. I've just submitted new photos for review and requested to receive the pre-deactivation money. A week before the deactivation I've only sold $27-worth of photos, which is a standard sum for my account.

What happens next? Will I wait for a month again just for my account to be deactivated while trying to withdraw money? Matt didn't answer my previous letters, therefore, I'm not sure if I should be writing him again.
Another deactivation just added insult to injury. I am quite sure that I didn't break any rules, I've been working with Adobe Stock for seven years and never had any issues before.

Moreover, Adobe buys my photos every year for their collections.

Has anyone's account been deactivated this fast before? If so - do you have any thoughts on what might be the issue here?

Artist · « **Reply #145 on:** October 09, 2024, 20:44 »

Quote from: photobox.kherson on October 07, 2024, 14:54

Second deactivation of the account a week after its recovery

Greetings! This is my first post on this forum. I've decided to write about my situation after reading all topics on here and finding no information on such quick repeat deactivation of the account because of the "suspicious activity".

I've been an Adobe Stock author for over seven years. I only upload photos of animals (I am an animal photographer from Ukraine), mostly photos of dogs and cats. On August 23rd I've failed to log into my author account and saw a notice of its deactivation. I immediately contacted support through the "Contact us" link and later submitted an appeal as well. Also, I've started to search for information on the Internet and found out that it's possible to contact Matt (he didn't answer).

I've waited a whole month for an answer and, finally, on September 27th I received a letter saying that my account is active again and that it was previously blocked due to suspicious activity (obviously, I haven't done anything like that). However, a week before the deactivation someone bought from me lots of photos amounting to $169 in just one day, which was, indeed, weird, because I've never experienced something like this.

Delighted, I've submitted new photos for review, and requested a payout (the last payment that was shut down during the deactivation. The sum was around $300. Those peculiar $169 were still on my Adobe account).

Then, on October 4th, just when I should've received the payout, I received a notice of deactivation due to suspicious activity once again. Again, i didn't do anything. I've just submitted new photos for review and requested to receive the pre-deactivation money. A week before the deactivation I've only sold $27-worth of photos, which is a standard sum for my account.

What happens next? Will I wait for a month again just for my account to be deactivated while trying to withdraw money? Matt didn't answer my previous letters, therefore, I'm not sure if I should be writing him again.
Another deactivation just added insult to injury. I am quite sure that I didn't break any rules, I've been working with Adobe Stock for seven years and never had any issues before.

Moreover, Adobe buys my photos every year for their collections.

Has anyone's account been deactivated this fast before? If so - do you have any thoughts on what might be the issue here?

kindda scary... the appeal process should be fair and fast. Adobe needs to rethink of their policies.

cobalt · « **Reply #146 on:** October 10, 2024, 03:09 »

So scary that reliable producers are at the mercy of this dystopian hunter killer software algorithm.

And Adobe offers no compensation if you are wrongly accused. Many people live off their stock income.

We are being punished while the criminals just start using the next stolen credit card.

JuhaSa · « **Reply #147 on:** October 10, 2024, 03:47 »

One option would be to prevent withdrawing money during the investigation, but not block the account. If the investigation reveals anything against the rules, then close the account permanently.

DanielVisuals · « **Reply #148 on:** October 10, 2024, 19:13 »

Guilty until proven innocent is unfair.

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Author Topic: Adobe has blocked my account (Read 19035 times)

NeonRobot

Tay

designer093

Tay

designer093

Tay

NeonRobot

NeonRobot

Tay

Tay

Mir

NeonRobot

Tay

gnirtS

Tay

cobalt

Pacesetter

NeonRobot

derby

photobox.kherson

Artist

cobalt

JuhaSa

DanielVisuals

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