I read your story in adobe forum. As I understand your account was blocked because you used some elements in your pictures which copyrights doesn't belong to you? Is it correct? Do you know which pictures and elements cause you all these problems? Or atleast you have in mind which pics could it be?

Hello everyone,

I'm hoping for advice from the community and, ideally, a response from an Adobe representative. I'm a long-time Adobe Stock contributor of about 10 years, and during that time, I've built a large portfolio: over 50,000 footage clips and 50,000 AI images.

"Dear contributor, your Adobe Stock contributor account has been de-activated. Please see your email for more information or Contact us."

In mid-March 2025, my account was deactivated for reasons related to Generative AI guidelines. Since then, I have used every official channel available to make contact: I submitted an appeal form, wrote several times via the 'Contact Us' form and directly to newbielink:mailto:[email protected] [nonactive], and also reached out through live chat and Facebook.

It has now been over three months, and the only result of my inquiries has been automated emails with case numbers. I have received no response, no explanation of the specific issues � just complete silence.

I am absolutely ready to correct any possible violations to have my account restored, but it's impossible without any feedback. The constant waiting and uncertainty are incredibly frustrating.

I would like to ask a few questions to the community and, hopefully, to the Adobe team members who are surely present on this forum:

1.  Has anyone else experienced this complete lack of communication from Adobe Support recently? I understand the team may be busy, but a three-month wait for a single response seems excessive.
2.  For those who eventually got a resolution after a long wait: what communication channel was most effective for you? Did follow-up inquiries help, or was it just a matter of patience? I feel that waiting over three months is just too long.
3.  Is there an Adobe team representative here who could potentially influence my case and expedite its review? This waiting is becoming maddening.

I have seen mentions of Mat Hayward in older threads and also emailed him, but I believe this may no longer be a viable contact.

I would be grateful for any shared experiences or advice. It's tough to be in this limbo, especially after a 10-year productive partnership. We, the contributors, are an integral part of Adobe Stock, and I believe we deserve more transparent communication and a more loyal attitude, as we are all one team.

Thank you for your time.

I've built a large portfolio: over 50,000 footage clips and 50,000 AI images.

I sympathize. You probably haven't read this forum, it was written here that Adobe often bans authors for content created by AI. Perhaps you needed to create a second account for this, but I don't remember if it is done on Adobe.

50,000 videos is a lot of work.

If Adobe doesn't respond, it means it is ignoring you. Try writing to the new Adobe representative here, but he is some kind of bot.
I sympathize with your grief. Maybe you will be unblocked. Read people's stories.

I sympathize. You probably haven't read this forum... Try writing to the new Adobe representative here, but he is some kind of bot... I sympathize with your grief. Maybe you will be unblocked.

Thank you for your kind words. Yes, it's a lot of work, and the silence from Adobe is the most difficult part.

You mentioned a "new Adobe representative here" that is "some kind of bot." Could you please clarify who you mean or provide a link to their profile? At this point, I'm willing to try any contact that might get a response. Thank you for the suggestion.

@RomanStock, have you tried through their discord channel?

Thank you for the suggestion! I did recently join the Discord channel and posted there as well. The advice from the community and moderators there was that account blockage issues are not discussed publicly due to server rules. Have you or anyone you know had success getting a response through that channel recently? I'm trying to explore every possible avenue.

What do you think the reason might be why you had account issues? I suppose you probably have a feeling/idea of what happened?

I just received a similar mail yesterday night and my account has been deactivated. I have some 3k assets, photos videos only, no AI work.

Has anyone been able to suceed with the account re-activation in the past? What is the process you followed?

Is the work your own & original? Have you tried to game the system at all?