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Agency Based Discussion => Adobe Stock => Topic started by: gorma on June 08, 2021, 20:58

Title: Adobe stock Account Validation issue
Post by: gorma on June 08, 2021, 20:58
I usually log in and check my account every day, for years.

Started from 1 Jun, a "Validation issue" page block all pages in my contributor account, and I could not access anything.

The only button I could click is CONTACT US on the blocking page, and that's just an email form. Adobe did send me 1 mail that said "unusual events regarding your recent sales", with no details No more follow-up email afterward, even I have emailed them back several times.

I have also tried to post a HELP in adobe official community, but the admin just said it was not allowed to talk about this topic in public and locked the post......

My photos are all over many other stock agency with no problem for years, and I was very upset about this situation.

Anybody experienced similar issues here? Could you solve the problem eventually?
Title: Re: Adobe stock Account Validation issue
Post by: [email protected] on June 09, 2021, 02:47
hi, do you contribute illustration ?
Title: Re: Adobe stock Account Validation issue
Post by: gorma on June 09, 2021, 04:47
Not really. 99.99% was photos and video shot by myself.
the 0.01% illustration were all drew by myself, too.
Title: Re: Adobe stock Account Validation issue
Post by: disorderly on June 09, 2021, 07:23
I'm in the same situation.  My account has been locked out for three months now, with no communication from Adobe after their "recent sales" reply.  Needless to say, I'm not at all happy with the situation or the way Adobe has decided (not) to handle it.
Title: Re: Adobe stock Account Validation issue
Post by: gorma on June 09, 2021, 23:48
3 Months?! that's ridiculous !!!
Have you tried to post something in adobe official forum?
Title: Re: Adobe stock Account Validation issue
Post by: disorderly on June 10, 2021, 06:31
3 Months?! that's ridiculous !!!
Have you tried to post something in adobe official forum?

I haven't, not yet.  Right now I'd rather wait it out and hope for a resolution.  Pissing off large companies seldom goes well, in my experience.
Title: Re: Adobe stock Account Validation issue
Post by: gorma on June 15, 2021, 21:13
3 Months?! that's ridiculous !!!
Have you tried to post something in adobe official forum?

I haven't, not yet.  Right now I'd rather wait it out and hope for a resolution.  Pissing off large companies seldom goes well, in my experience.

But they should not block contributors with no detailed reason. Just an email saying nothing and ask us to wait, with no deadline. Just sucks
Title: Re: Adobe stock Account Validation issue
Post by: disorderly on June 16, 2021, 06:58
3 Months?! that's ridiculous !!!
Have you tried to post something in adobe official forum?

I haven't, not yet.  Right now I'd rather wait it out and hope for a resolution.  Pissing off large companies seldom goes well, in my experience.

But they should not block contributors with no detailed reason. Just an email saying nothing and ask us to wait, with no deadline. Just sucks

They shouldn't, and yet they can and they did.  I wonder how many others are in the same situation.
Title: Re: Adobe stock Account Validation issue
Post by: melastmohican on June 16, 2021, 13:33
M2 :-)

For spamming, when I was debugging SFTP upload issues my script had after the switch. I fixed it eventually but after that, I got an email that the account has been blocked.
Title: Re: Adobe stock Account Validation issue
Post by: gorma on June 17, 2021, 20:49
M2 :-)

For spamming, when I was debugging SFTP upload issues my script had after the switch. I fixed it eventually but after that, I got an email that the account has been blocked.

I use XPIKS to upload. Wondering if this is the reason?
Title: Re: Adobe stock Account Validation issue
Post by: melastmohican on June 18, 2021, 08:48
I am using LFTP command-line tool and the new configuration is different so I had to change my script. Customer support was not familiar with this FTP client so I have to experiment to make it work. It seems like their FTP processing software cannot detect when the same file is uploaded again so I ended up with multiple copies of the same image. I send a message to customer support and got unlocked.
Title: Re: Adobe stock Account Validation issue
Post by: gorma on June 22, 2021, 03:38
Mine was still being blocked and ZERO updates from adobe :(