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Author Topic: Adobe Stock now using SFTP - password reset required  (Read 2886 times)

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« Reply #1 on: May 06, 2021, 13:54 »
0
I went to my Adobe contributor's page and requested a generated password.
Because I am using a special FTP, Multcloud I can't add the new SFTP, the program reports an error.
Could I at least get a confirmation that I need to use port 21 and the host should be exactly sftp://sftp.contributor.adobestock.com ?

« Reply #2 on: May 06, 2021, 14:03 »
+1
I am getting an error message when I try to login. It is as follows:

32deb5b2-93ee-4c1f-a8b0-a90289fc5998

When I try to contact support I get the same message

« Reply #3 on: May 06, 2021, 14:07 »
0
Getting this error at contributor account login:
7ed0f15c-2b97-4155-a6b9-20287f404eb0

« Reply #4 on: May 06, 2021, 14:47 »
0
I am getting an error message when I try to login. It is as follows:

32deb5b2-93ee-4c1f-a8b0-a90289fc5998

When I try to contact support I get the same message
I'm getting the same error.

Se ha producido un error
Intntalo de nuevo ms tarde. Si el problema contina, ponte en contacto con Atencin al cliente para facilitar el cdigo de error y recibir ayuda:

ba366f9c-b00e-4d05-9759-ce7f09def46b

fritz

  • I love Tom and Jerry music

« Reply #5 on: May 06, 2021, 14:49 »
0
Same here error code
ea1763e4-1054-498d-8783-41b828af162d



« Reply #8 on: May 06, 2021, 15:26 »
0
Can you confirm if you are receiving this error when you are attempting to log in with your SFTP software, or is this happening in the Adobe Stock contributor portal?

thanks,

Mat
Now, everything is ok, not getting error message, thanks!

« Reply #9 on: May 06, 2021, 15:28 »
0
Can you confirm if you are receiving this error when you are attempting to log in with your SFTP software, or is this happening in the Adobe Stock contributor portal?

thanks,

Mat
Now, everything is ok, not getting error message, thanks!

OK cool, there was a temporary issue that is now resolved. Will you please confirm you can upload using the new SFTP credentials?

Thanks,

Mat

« Reply #10 on: May 06, 2021, 15:31 »
0
The web uploader isn't working using Safari but works with Chrome

« Reply #11 on: May 06, 2021, 15:36 »
0
I tried with FileZilla now, following the instructions but cannot connect to SFTP.
I used the provided ID, port 21, sftp://sftp.contributor.adobestock.com and generated a new password but still cannot connect.

« Reply #12 on: May 06, 2021, 15:51 »
0
I tried to upload with new sftp, it works on filezilla, not on xpiks though :)

also tried the old way, that one works as well.

However the worst part is that old ftp system recognize our metadata on videos, this new one does not work. Can you make sure at least it work, it would be easier for us.
« Last Edit: May 06, 2021, 15:53 by falantus »

« Reply #13 on: May 06, 2021, 15:56 »
0
Can you confirm if you are receiving this error when you are attempting to log in with your SFTP software, or is this happening in the Adobe Stock contributor portal?

thanks,

Mat
Now, everything is ok, not getting error message, thanks!

OK cool, there was a temporary issue that is now resolved. Will you please confirm you can upload using the new SFTP credentials?

Thanks,

Mat
I can't using FileZilla , i get the following error message.

Error:   Authentication failed.
Error:   Critical error: Could not connect to server

« Reply #14 on: May 06, 2021, 16:27 »
0
Thanks for the quick response Mat. I was able to generate a password and successfully upload via FileZilla. Core FTP didn't work for some reason.

« Reply #15 on: May 06, 2021, 16:33 »
0
Uploads are working now. However the metadata is not being read

Correction: Keywords are being read but not titles


« Reply #17 on: May 06, 2021, 18:16 »
0
Uploads are working now. However the metadata is not being read

Correction: Keywords are being read but not titles

Can you send me a file number that did display the keywords but not the titles. We want to look into this further. My email is [email protected]

Thanks,

Mat

« Reply #18 on: May 06, 2021, 20:00 »
0
I think I followed all the directions, but my FTP app (Fetch) isn't able to connect. The error message is:

SFTP connection to "sftp.contributor.adobestock.com" could not be opened because a requested file or folder was not found on the SFTP server

If you entered a file name, folder name, or URL, you may want to check its spelling and capitalization.
Server responded: 4221_1620348766180


I'm not entering any URL or folder name though, so I don't know how I can correct this.

k_t_g

  • Always ready for you!
« Reply #19 on: May 06, 2021, 22:58 »
+6
Ugh! why do you guys have to "fix" things if it ain't broke?
I really can't stand it when a web site has this "new thing" and they don't bother with extensive testing.
Had that issue with another company already.  Not looking forward for that to happen with mine too?  :( Too many things to deal with lately.😖

« Reply #20 on: May 07, 2021, 05:36 »
0
For now FTP upload still works for me.

« Reply #21 on: May 07, 2021, 08:55 »
0
Mat,
Upload is not working with Safari. Cannot drag and drop. Clicking on Browse does not work.  I can upload using Chrome or SFTP but none of the functions for uploading work with Safari. I can see the image uploaded with SFTP but cannot complete the operation - none of the buttons are clickable in Safari.

« Reply #22 on: May 07, 2021, 09:40 »
0
Mat,
Upload is not working with Safari. Cannot drag and drop. Clicking on Browse does not work.  I can upload using Chrome or SFTP but none of the functions for uploading work with Safari. I can see the image uploaded with SFTP but cannot complete the operation - none of the buttons are clickable in Safari.

I will share this information with the engineering team though I do not believe that would be related to the switch to SFTP. I recommend you continue to use Chrome when possible.

-Mat

« Reply #23 on: May 07, 2021, 11:41 »
0
Edited to add: I have contacted support. I'll post if I get a response.

Support responded that they've had a number of similar reports and to wait a few days and try again.


In case it helps figure out what's wrong when trying to connect via Fetch, here's a transcript of that session:

Fetch 5.8.2 (5K1354) Intel (Web Store) running on macOS 10.15.7 (19H15) English
Launched at 2021-05-07T16:37:32Z, 5/7/21, 9:37 AM (local)
Partial serial FETCH55001-67R6-P3MC  T
Connecting to [email protected] port 22 (2021-05-07T16:39:30Z)
SSH2_FXP_INIT 3
SSH2_FXP_REALPATH 1, .
/
SSH2_FXP_STAT 2, /
SSH2_FX_NO_SUCH_FILE 2
SFTP connection to sftp.contributor.adobestock.com could not be opened because a requested file or folder was not found on the SFTP server. (If you entered a file name, folder name, or URL, you may want to check its spelling and capitalization.
Server responded: 4221_1620405572513)
« Last Edit: May 07, 2021, 16:43 by Jo Ann Snover »

« Reply #24 on: May 07, 2021, 13:54 »
0
I tried uploading another footage file and am happy to see it is reading all metadata including the title now.

« Reply #25 on: May 07, 2021, 20:19 »
+1
I tried uploading another footage file and am happy to see it is reading all metadata including the title now.

You beat me to it. The engineering team has already fixed the issue. Thanks for your patience with that!

-Mat

« Reply #26 on: May 08, 2021, 05:10 »
0
Ugh! why do you guys have to "fix" things if it ain't broke?

I really cannot agree with you. Using FTP means that something is broken very badly. This is something which really needs to be fixed.

For me and my girlfriend the SFTP is also not working. Not able to login at all.

« Reply #27 on: May 08, 2021, 06:44 »
0
Upon connecting on Filezilla I got the sftp unknown host error.

"The server's host key is unknown. You have no guarantee that the server is the computer you think it is."


« Reply #28 on: May 14, 2021, 10:28 »
+3
Upon connecting on Filezilla I got the sftp unknown host error.

"The server's host key is unknown. You have no guarantee that the server is the computer you think it is."

That should be fine for a first connect if you get "accept and save".

Im glad they've finally moved away from FTP.  Sending unencrypted login details of username and password has been a massive security risk for years.

Both AS and SS have now gone secure and thats a good thing.

« Reply #29 on: May 30, 2021, 15:15 »
0
I think I followed all the directions, but my FTP app (Fetch) isn't able to connect. The error message is:

SFTP connection to "sftp.contributor.adobestock.com" could not be opened because a requested file or folder was not found on the SFTP server

If you entered a file name, folder name, or URL, you may want to check its spelling and capitalization.
Server responded: 4221_1620348766180


I'm not entering any URL or folder name though, so I don't know how I can correct this.

I'm just trying this today for the first time, because I was away on a photo shoot in Colorado and Utah when Mat posted this announcement. Have a lot of fine new images that I'd like to get into my adobe port, but

Like Jo Ann, I use Fetch. (Always have and would like to keep using it!)

My browser is Firefox.

When I type in the host URL all seems well up to this point:

sftp:/contributor.adobestock.com

But the minute I add that extra /sftp. shown on the instruction page, the thing reverts just to contributor.adobestock.com and consistently gives me this error message:

SFTP connection to contributor.adobestock.com could not be opened because the connection to the SFTP server could not be established or was lost.

Try again, or contact the server administrator to verify that you have the correct hostname, username, password, and authentication method, and that the server is running.
Server responded: ssh: Could not resolve hostname contributor.adobestock.com: nodename nor servname provided, or not known




I'm stuck. Can't figure out any workaround for this.

Jo Ann, did you ever get Fetch to work?

Mat, after Memorial Day, could you offer me some advice? 

Thanks in advance to both Jo Ann and Mat for your always-great assistance!
« Last Edit: May 30, 2021, 17:43 by marthamarks »

« Reply #30 on: May 30, 2021, 15:33 »
+1
i've just gone back to uploading on the site

« Reply #31 on: May 30, 2021, 17:30 »
0
i've just gone back to uploading on the site

Steve, did you have some of these same issues and finally get past them? If so, was there some magic button that worked for you? Some secret handshake?

If so, I'd appreciate knowing what you did. Thanks!

« Reply #32 on: May 30, 2021, 20:35 »
+2
I submitted a support ticket about this on May 7 and received a reply from Zak saying "please wait a day or two and try again." - they'd had a lot of similar sounding problems already reported.

I tried several more times and on May 14 updated the ticket saying I had essentially the same problems as before.

I included a screen capture of my Fetch shortcut showing how it was set up and noted that whether the "Kind:" drop down was set to File, Folder or Unknown I saw the same error. I also included the Fetch "transcript" so they'd know exactly how the session went. You might want to include that if you submit a ticket.

Zak replied that he'd escalate to his team to see what was going on.

Haven't heard anything since.

I could upload using the web site (I have haven't tried lately but I assume that works), but I held off so I could try again after a fix with the same files that failed beforehand.

I will update here when I get a resolution.

« Reply #33 on: May 31, 2021, 08:04 »
+1
Thanks much, Jo Ann. As always, your info is extremely useful.

Today's Memorial Day, so I'll wait until tomorrow and contact Adobe support then. Hope somebody there can resolve this for both of us.

Yesterday, I uploaded my entire batch of new images to Dreamstime without a hitch. I processed them quickly and easily through their intuitive online system (which I love, BTW), and within an hour they were all accepted. This morning, they're all "live" on the site.

Meanwhile, I'll spend today uploading my videos (exclusively) to Pond5, which I also started yesterday. Their process is working normally, too.

Not sure why getting images up on Adobe has to be such a PITA. It's not just this new uploading glitch but also their usual "ranked keywords" system, which requires sooooo much more time and trouble than any other stock site.
« Last Edit: May 31, 2021, 09:43 by marthamarks »


« Reply #35 on: May 31, 2021, 14:16 »
+3
Personaly I recommend Cyberduck (Mac and PC), its free (donationware) and it works just fine with Adobe SFTP.

« Reply #36 on: May 31, 2021, 17:42 »
+2
How about Adobe provides a list of supported FTP clients, at least for Mac & Windows, although possibly there may be some Linux users out there?

Rather than have contributors guess, have a list of software and when changes are made the Adobe end, test against those to make sure they work.

Meantime I can upload via the web

« Reply #37 on: May 31, 2021, 18:14 »
0
Personaly I recommend Cyberduck (Mac and PC), its free (donationware) and it works just fine with Adobe SFTP.

Thank you for that tip, Blue. I'm grateful, because this afternoon I've been spinning my wheels trying to get Filezilla to work.

I'll give Cyberduck a chance now and report back later.

« Reply #38 on: May 31, 2021, 18:24 »
0
Personaly I recommend Cyberduck (Mac and PC), its free (donationware) and it works just fine with Adobe SFTP.

Thank you for that tip, Blue. I'm grateful, because this afternoon I've been spinning my wheels trying to get Filezilla to work.

I'll give Cyberduck a chance now and report back later.


REPORT: CYBERDUCK WORKS!!!  Right off the bat.

It's clunkier on my Mac than Fetch, which is super-smooth and sweet, but hey, IT WORKS!!! My images are already showing up on the AS site.

Thanks, Blue. I appreciate the tip and have even paid the requested $10 donation. Happily. :D
« Last Edit: May 31, 2021, 18:45 by marthamarks »

« Reply #39 on: June 01, 2021, 02:45 »
+1
Personaly I recommend Cyberduck (Mac and PC), its free (donationware) and it works just fine with Adobe SFTP.

Thank you for that tip, Blue. I'm grateful, because this afternoon I've been spinning my wheels trying to get Filezilla to work.

I'll give Cyberduck a chance now and report back later.


REPORT: CYBERDUCK WORKS!!!  Right off the bat.

It's clunkier on my Mac than Fetch, which is super-smooth and sweet, but hey, IT WORKS!!! My images are already showing up on the AS site.

Thanks, Blue. I appreciate the tip and have even paid the requested $10 donation. Happily. :D
You're welcome Martha, I'm glad it helped.

« Reply #40 on: June 01, 2021, 15:43 »
0
Could you please explain if and how can you transfer a file from Google Drive to FTP? (not locally).
I downloaded the applications and mounted my paid Google drive and FTP or SFTP acounts at my PC.
All I see is that it uses my local drive space and internet speed to copy.
Why do I need that, if I can do it with FileZilla?
I do not need to upload one by one.
Instead, I wish to upload to my Cloud Drive once and then send to all agencies.
I was able to do that with MultCloud but SFTP is now creating so many problems!
I have 20.5 GB of ProRes videos to upload (13 videos - I know, unlucky!), just from my latest edit.
If I wait to do that everytime to a single agency, it will take ages!
Any help will be much appreciated!
Again, I was so happy with MultCloud but that was when I was using FTP and now things are not working with SFTP!
« Last Edit: June 01, 2021, 15:48 by bestravelvideo »

« Reply #41 on: June 02, 2021, 16:48 »
+2
i've just gone back to uploading on the site

Steve, did you have some of these same issues and finally get past them? If so, was there some magic button that worked for you? Some secret handshake?

If so, I'd appreciate knowing what you did. Thanks!

i'm not using ftp/ftp at all - just the drag/drop on the site itself - slower than ftp but i can be working elsewhere

« Reply #42 on: June 02, 2021, 18:34 »
0
i've just gone back to uploading on the site

Steve, did you have some of these same issues and finally get past them? If so, was there some magic button that worked for you? Some secret handshake?

If so, I'd appreciate knowing what you did. Thanks!

i'm not using ftp/ftp at all - just the drag/drop on the site itself - slower than ftp but i can be working elsewhere

Steve, is that a secure transfer with SFTP?

I've never tried on-the-page uploads, but maybe it's easier than anything else. Thanks for the info.

« Reply #43 on: June 03, 2021, 16:57 »
0
don't know - i just drag files over & they upload - no config needed

« Reply #44 on: June 03, 2021, 18:47 »
0
don't know - i just drag files over & they upload - no config needed

It must be SFTP compliant if AS is offering it on their upload page, so that's a very good thing. 

I've already got most of my new pics up on AS, but will try this alternative method the next time around.

Thanks, Steve.

Uncle Pete

  • Great Place by a Great Lake - My Home Port
« Reply #45 on: June 04, 2021, 10:03 »
0
don't know - i just drag files over & they upload - no config needed

It must be SFTP compliant if AS is offering it on their upload page, so that's a very good thing. 

I've already got most of my new pics up on AS, but will try this alternative method the next time around.

Thanks, Steve.

I do the same, as I'm not uploading big batches. It's not ftp at all and sometimes Adobe asks me for a verification by sending a code to my personal phone, which I have to enter before I can access my account. Real short, software uploads are not the same as ftp or sftp. Drag and drop, the system reads all the IPTC data.

« Reply #46 on: June 04, 2021, 10:15 »
+1
i've just gone back to uploading on the site

Steve, did you have some of these same issues and finally get past them? If so, was there some magic button that worked for you? Some secret handshake?

If so, I'd appreciate knowing what you did. Thanks!

i'm not using ftp/ftp at all - just the drag/drop on the site itself - slower than ftp but i can be working elsewhere

For still images I strongly recommend using the drag and drop method. I only use SFTP for video uploads. We appreciate all the feedback here. Thank you!

Mat

« Reply #47 on: June 04, 2021, 14:30 »
+1
i've just gone back to uploading on the site

Steve, did you have some of these same issues and finally get past them? If so, was there some magic button that worked for you? Some secret handshake?

If so, I'd appreciate knowing what you did. Thanks!

i'm not using ftp/ftp at all - just the drag/drop on the site itself - slower than ftp but i can be working elsewhere

For still images I strongly recommend using the drag and drop method. I only use SFTP for video uploads. We appreciate all the feedback here. Thank you!

Mat

Oh, I didn't understand that from before. Always have used FTP via Fetch, for both stills and videos.

But I'm not uploading videos to Adobe now, so I guess I don't need the SFTP at all.

Thanks, Mat, for the good info.

« Reply #48 on: June 06, 2021, 18:14 »
+2
How about Adobe provides a list of supported FTP clients, at least for Mac & Windows, although possibly there may be some Linux users out there?

Rather than have contributors guess, have a list of software and when changes are made the Adobe end, test against those to make sure they work.

Meantime I can upload via the web

stop talking sense

« Reply #49 on: June 10, 2021, 02:07 »
0
I can upload the photos to Adobe stock through SFTP filezilla, but why my video cant? I cant see my video on the adobe stock web. Please help

« Reply #50 on: June 10, 2021, 08:48 »
0
i've just gone back to uploading on the site

Steve, did you have some of these same issues and finally get past them? If so, was there some magic button that worked for you? Some secret handshake?

If so, I'd appreciate knowing what you did. Thanks!

i'm not using ftp/ftp at all - just the drag/drop on the site itself - slower than ftp but i can be working elsewhere

For still images I strongly recommend using the drag and drop method. I only use SFTP for video uploads. We appreciate all the feedback here. Thank you!

Mat

I Mat, I've switched successfully to Sftp for my video uploads but the speed is ultra slow compared to Ftp. Is it normal ? Is there something to do to increase speed ?
Thanks!

« Reply #51 on: June 10, 2021, 10:47 »
0
I can upload the photos to Adobe stock through SFTP filezilla, but why my video cant? I cant see my video on the adobe stock web. Please help

It would be difficult to troubleshoot this here. Please submit a request for support via the contact us link found at the bottom of the Adobe Stock contributor portal.

Thank you,

Mat

« Reply #52 on: June 10, 2021, 16:28 »
0
The claim that it works with most FTP clients is not true. It does not work with sftp and lftp on Mac. It works with FileZilla only but it cannot be scripted so it is useless.


 

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