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Author Topic: Adobe Stock took my money away  (Read 7480 times)

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« on: February 15, 2019, 03:12 »
+1
Got a mail from AS today saying they miscalculated my royalties (no further explanation of which files or days). Yesterday I had balance of $96, today it's $-12 (yes, negative).
Anyone else?


« Reply #1 on: February 15, 2019, 03:13 »
0
same here ... 61 c gone ...

« Reply #2 on: February 15, 2019, 03:23 »
+2
Got a mail from Adobe:

Dear #firstname #lastname,
We regret to inform you that a subset of the royalties paid out on Feb 12 were calculated incorrectly. We have now removed the incorrect amount from your account, which could result in a negative balance if you already submitted a payout request. We sincerely apologize for any inconvenience caused. If you have any questions, you can contact us here newbielink:https://contributor.stock.adobe.com/contact [nonactive]

Regards,
Adobe Stock team

But they took me more than I earned that day, and without any closer explanation. Problem is that in statistics still exist full mount that I earned, and there is no any information which image was refunded (or whatever they do with my money). I can't see any explanation to clear my whole earning for a day (at least in respectable company like Adobe claim it is).

veerizon

« Reply #3 on: February 15, 2019, 03:30 »
0
over 400 credits Negative adjustment (convertible credits)  :o :-X where is the protection? and why most I pay for it?

and I only can see it on fotolia (dashboard/credit)  where can I find it on adobe stock??? why is it so hard to program a normal good contributor portal  :-\


« Reply #4 on: February 15, 2019, 03:31 »
0
Same for me 190

« Reply #5 on: February 15, 2019, 03:33 »
0
same here, but I hope it has nothing to do with my large sale from last week. The e-mail said febr 12. Yes indeed I got a payout on febr 13th. After that I requested a new payment including the large sale. But that one is still in treatment.
Now my balance shows a -, but I cannot see how much negative.

« Reply #6 on: February 15, 2019, 03:37 »
0
We'll see soon, but it looks like this is urgent balance protection blocking in bulk.

fotorob

  • I am a professional stock photographer

« Reply #7 on: February 15, 2019, 03:38 »
+1
This is an accounting nightmare.

I am also affected, BUT I cannot see the deductions in my Adobe Stock backend. Only on the Fotolia backend, but even there I cannot see the images affected.
I need to share revenues with my team, so this is terrible.

« Reply #8 on: February 15, 2019, 03:45 »
0
Yep, they are taking back all those large sales.
All that remains are the under 1 sales, almost all the time.
I was doing great on Fotolia, the "upgrade" to Adobe Stock is a total downgrade for me, and not just the performance, the website is utterly unprofessional too.
But if they go on like this, I'm going to be really angry at them. There is not even transparency in the sense that I can have correct stats. They took back a lot of money but the stats still show the higher royalties that they don't pay. Come on. Be more professional.

« Reply #9 on: February 15, 2019, 03:47 »
+1
I got the same email today, a day after the money were available at my PayPal account (still are).
I also see the deduction in Fotolia only, not Adobe.
When i click on Invoice for details, I get the message
"Sorry, the page cannot be displayed for the moment"
but the file in dispute is now updated in Fotolia with a lower sale price.

Could this be a mistake, or we just hope it is?

« Reply #10 on: February 15, 2019, 03:48 »
+1
Goodbye big sales about 200 credits removed from my account.
It was too good to be true.
I hate when such s*its happen!

« Reply #11 on: February 15, 2019, 03:50 »
0
I don't even see a balance anymore. I hope they get things back in order before the end of the day.

I don't mind them taking back some money if it's fraud related, but they need to be more transparent about it and let us know which sales are affected.

« Reply #12 on: February 15, 2019, 03:58 »
+8
Is ok you are telling me there's some accounting problem and deduct some of the wrong earnings. But at least tell me how much was deducted, and which files.

« Reply #13 on: February 15, 2019, 04:02 »
+5
Is ok you are telling me there's some accounting problem and deduct some of the wrong earnings. But at least tell me how much was deducted, and which files.

I only had a small correction but it would have been nice to know the exact amount and which files in the email. Also, plain text with a link instantly screams Phising email to me. It didn't look official and I was ready to write it off.

« Reply #14 on: February 15, 2019, 04:13 »
+2
Same here, removed 56 credits from account. I have wrote angry email.
Like its gonna do any difference :D
This doesnt look professional at all, no proof, nothing.

« Reply #15 on: February 15, 2019, 04:20 »
0
Is ok you are telling me there's some accounting problem and deduct some of the wrong earnings. But at least tell me how much was deducted, and which files.

I only had a small correction but it would have been nice to know the exact amount and which files in the email. Also, plain text with a link instantly screams Phising email to me. It didn't look official and I was ready to write it off.

possibly phishing. I hope so. Looks like the mails are send  en masse. Not personally addressed, but a simple "Dear #firstname #lastname,".
Maybe Adobe got hacked.  Last week also got some phishing mails from EyeEm and 500px.


« Reply #16 on: February 15, 2019, 04:23 »
0
Is ok you are telling me there's some accounting problem and deduct some of the wrong earnings. But at least tell me how much was deducted, and which files.

I only had a small correction but it would have been nice to know the exact amount and which files in the email. Also, plain text with a link instantly screams Phising email to me. It didn't look official and I was ready to write it off.

possibly phishing. I hope so. Looks like the mails are send  en masse. Not personally addressed, but a simple "Dear #firstname #lastname,".
Maybe Adobe got hacked.  Last week also got some phishing mails from EyeEm and 500px.

Agree, but when this reflect the account balance become serious.

AnS

« Reply #17 on: February 15, 2019, 04:24 »
0
Same, altough it was only -5.5 Credits for me.  :-\ (You can check the amount on Fotolia, at "My Credits".)
The "Dear #firstname #lastname" parts sound very strange nonetheless.

« Reply #18 on: February 15, 2019, 04:57 »
+1

possibly phishing. I hope so. Looks like the mails are send  en masse. Not personally addressed, but a simple "Dear #firstname #lastname,".
Maybe Adobe got hacked.  Last week also got some phishing mails from EyeEm and 500px.

No phishing. The account balance is real and indeed, 500px got hacked and asked all users to change their passwords. Read the news.

« Reply #19 on: February 15, 2019, 05:31 »
0
Me too.. dont know what they are referring too but seems connected to the salesale of 99 dollar i had but the total is less than the royalty.... seems those big sales
Were just an error or dont know what to think. Without those sales the new adobe erA is a big hiant crap..... give me back fltolia please

« Reply #20 on: February 15, 2019, 05:35 »
+2
Adobeshit.com

I complain about ss but is still by110000 mileas ahead any other company. Point

« Reply #21 on: February 15, 2019, 05:39 »
+1
Wow! I thought it was just me when i noticed that and received the email!

How could this happened to so many contributors at once, adobe?

« Reply #22 on: February 15, 2019, 05:48 »
+1
Wow! I thought it was just me when i noticed that and received the email!

How could this happened to so many contributors at once, adobe?
crap company do this... earning are falling down contriboutor portal is appalling... they had a good company managed to destroy it... same canva after getty deal... same as ss when they change alglrithm... microstock is not a serious industry. Wish all this will fail soon and we back just to a bunch of rm or high end rf .

« Reply #23 on: February 15, 2019, 05:51 »
0
At leastbthe amount is still on payoneer .. thats good cause with the level of sale of adobe this month i need one year to make it... since monfay
4 subs only and then this.... they have no clue what they are doing. They had a great brand fotolia who worked great and change to this black hole

« Reply #24 on: February 15, 2019, 05:54 »
0

possibly phishing. I hope so. Looks like the mails are send  en masse. Not personally addressed, but a simple "Dear #firstname #lastname,".
Maybe Adobe got hacked.  Last week also got some phishing mails from EyeEm and 500px.

No phishing. The account balance is real and indeed, 500px got hacked and asked all users to change their passwords. Read the news.


Well to be objective the images i sold for 99 were too basic and i was surprised, in my opinion is everything for real, they had fake sales and got money back. The problem
Is that this adds to a falling level of earnings.  Zero sales since the adobe take the controls of all operations.

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