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Author Topic: Adobe Stock took my money away  (Read 9269 times)

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« Reply #25 on: February 15, 2019, 05:57 »
+1
Same here, im getting the usual image sold emails but on the AS portal i just get a "-" symbol.  Logging into the old fotolia and i can see im now at -$14.56.

I hadn't requested any sort of payout on the 12th and for all days i got my usual average numbers of sales and nothing out of the ordinary.

I shouldn't be negative if its just the 12th affected as i had a good positive balance and hadnt requested any form of payout since that date.


« Reply #26 on: February 15, 2019, 06:15 »
0
Checked the my credits still there the sales of 99 dollar, if i click on the link the image appear and the line with credit earned say 12,35 dollar , both for three inages is the same in favt i have a negative balance who reflect this difference. So i think is real and an error. What i think now is that they messed up with 0,99 0,36 0,55... in fact many big sales
Were 99 dollar 360 dollar and 550 dollar, read the thread in this forum. Probably somebody messed up their payment syatem.

« Reply #27 on: February 15, 2019, 06:48 »
0
I didn't have these "big sales" ... none, never (over the last weeks)... but 61 removed !!!
« Last Edit: February 15, 2019, 06:51 by outdoorfreak »

« Reply #28 on: February 15, 2019, 06:53 »
+6
I have a very hard time believing $50 of sales were "calculated incorrectly" on February 12th, when that's more than I make in a day.  Someone has screwed up royally here.

« Reply #29 on: February 15, 2019, 06:58 »
0
I have a very hard time believing $50 of sales were "calculated incorrectly" on February 12th, when that's more than I make in a day.  Someone has screwed up royally here.


what is strange is that in 12 i had zero sales, i requested the payout in 10 so thought it was referred to that...but for me those 99 360 550 dollar are referred to 0,99 0,36 0,55...it happened also to amazon to sell item at very low prices due to a comma error. but is strange reading of deduction from people who didn't have any special sale last week. cross fingers it

« Reply #30 on: February 15, 2019, 07:16 »
+5
Ok so my $396 sale was an error, but they need to either correct this line in my reported stats or show a negative credit on my account for this month so I know the exact amount that was taken back. This is so F'd up.

« Reply #31 on: February 15, 2019, 07:52 »
0
I already see positive balance, but for sure deducted with some amount X

fotorob

  • I am a professional stock photographer

« Reply #32 on: February 15, 2019, 08:19 »
+3
Some people report that they got reply from Adobe Stock support who says the problem was active during February 6th-13th.

This means it was running eight days without anybody noticing?

« Reply #33 on: February 15, 2019, 08:51 »
0
Same to me. I didn`t got any big sales Feb 12, but still adobe take me about 25.

RAW

« Reply #34 on: February 15, 2019, 08:53 »
0
Same here.

Why must we pay for their mistakes?

They can't even supply the details.

I tried to download the invoice and: "Sorry, the page cannot be displayed for the moment"

The crap never ends.

« Reply #35 on: February 15, 2019, 09:36 »
+1
in addiction...nothing is in payoneer account but i have a big red in fotolia...where is that guy of adobe stock always ready to write about the glory of his company? he should have already wrote something...we deserved this because we accept 10 years ago this crap...l

« Reply #36 on: February 15, 2019, 09:41 »
+3
I had 2 large sales on the 6th - I thought they were suspicious so I saved the two emails. But they took $9.14 more than the total of those 2 sales.

We need a true accounting of this fiasco and more transparency as to the cause.

« Reply #37 on: February 15, 2019, 09:46 »
0
in addiction...nothing is in payoneer account but i have a big red in fotolia...where is that guy of adobe stock always ready to write about the glory of his company? he should have already wrote something...we deserved this because we accept 10 years ago this crap...l
That's true!
The last big multi hundreds of dollars payment was not triggered AND I'm about $300 in red.
« Last Edit: February 15, 2019, 10:13 by Zero Talent »

« Reply #38 on: February 15, 2019, 10:00 »
0
It'll pay off for Adobe Stock the way it pays off for us. This isn't about why, people make mistakes. It's more about how. To write such a lapidary email, to know exactly that you deduct credits from people, just doesn't work. Hardly dubious and somehow a bad joke that reminds me of an air-dried clay brick!

RAW

« Reply #39 on: February 15, 2019, 10:02 »
+1
It's disgraceful that Adobe do not give any details they just take our money.

Why do we have to pay for their "accounting error"?

An airline sells a ticket at the wrong price. They still honor that ticket.

We are just bailing out Adobe.
« Last Edit: February 15, 2019, 10:06 by RAW »

« Reply #40 on: February 15, 2019, 10:11 »
0
It's disgraceful that Adobe do not give any details they just take our money.

Why do we have to pay for their "accounting error"?

An airline sells a ticket at the wrong price. They still honor that ticket.

We are just bailing out Adobe.
Not always.....the reason is simply that airlines face competition.  In the end who is actually going to walk away from probably the second best selling agency?

RAW

« Reply #41 on: February 15, 2019, 10:15 »
0
#adobebailout

« Reply #42 on: February 15, 2019, 10:18 »
0
It's disgraceful that Adobe do not give any details they just take our money.

Why do we have to pay for their "accounting error"?

An airline sells a ticket at the wrong price. They still honor that ticket.

We are just bailing out Adobe.
Not always.....the reason is simply that airlines face competition.  In the end who is actually going to walk away from probably the second best selling agency?

This problem will be solved if non-exclusive way of contributing disappear and we have to choice agency to which will upload exclusively and at every new shot to decide where, where and why there...

« Reply #43 on: February 15, 2019, 10:25 »
+6
It would be nice if Mat could chip in and confirm the additional information will be issued so I can update my accounts records. These things can happen, nothings perfect but they should provide details of what they have taken back so we can keep our records straight.

« Reply #44 on: February 15, 2019, 10:29 »
0
It'll pay off for Adobe Stock the way it pays off for us. This isn't about why, people make mistakes. It's more about how. To write such a lapidary email, to know exactly that you deduct credits from people, just doesn't work. Hardly dubious and somehow a bad joke that reminds me of an air-dried clay brick!

i made the account again and really cannot understand what they are referring to...the sum is less than those big sale together by nearly 20%...the 12 i didn't have any sale...not even a requested payout...for me they have been hankered heavily.....in addiction i can see the sum in fotolia but in adobe nothing.
addidng to a situation of practically 3 sales in a week for 0,36 cent since adobe portal took the scene....adobe the new canva?

« Reply #45 on: February 15, 2019, 10:33 »
+3
It's disgraceful that Adobe do not give any details they just take our money.

Why do we have to pay for their "accounting error"?

An airline sells a ticket at the wrong price. They still honor that ticket.

We are just bailing out Adobe.
Not always.....the reason is simply that airlines face competition.  In the end who is actually going to walk away from probably the second best selling agency?

This problem will be solved if non-exclusive way of contributing disappear and we have to choice agency to which will upload exclusively and at every new shot to decide where, where and why there...
Be careful what you wish for if that happened there would be only two or three viable agencies who would hold the whip hand.

RAW

« Reply #46 on: February 15, 2019, 10:37 »
0
It's disgraceful that Adobe do not give any details they just take our money.

Why do we have to pay for their "accounting error"?

An airline sells a ticket at the wrong price. They still honor that ticket.

We are just bailing out Adobe.
Not always.....the reason is simply that airlines face competition.  In the end who is actually going to walk away from probably the second best selling agency?

I think the airline honor's the ticket because it's good PR and the right thing to do.
#adobebailout

« Reply #47 on: February 15, 2019, 10:40 »
+1
It's disgraceful that Adobe do not give any details they just take our money.

Why do we have to pay for their "accounting error"?

An airline sells a ticket at the wrong price. They still honor that ticket.

We are just bailing out Adobe.
Not always.....the reason is simply that airlines face competition.  In the end who is actually going to walk away from probably the second best selling agency?

I think the airline honor's the ticket because it's good PR and the right thing to do.
#adobebailout
Good PR yep....because its the "right thing to do" I very much doubt its just a hard headed business decision.

« Reply #48 on: February 15, 2019, 10:46 »
0
It's disgraceful that Adobe do not give any details they just take our money.

Why do we have to pay for their "accounting error"?

An airline sells a ticket at the wrong price. They still honor that ticket.

We are just bailing out Adobe.
Not always.....the reason is simply that airlines face competition.  In the end who is actually going to walk away from probably the second best selling agency?

This problem will be solved if non-exclusive way of contributing disappear and we have to choice agency to which will upload exclusively and at every new shot to decide where, where and why there...
Be careful what you wish for if that happened there would be only two or three viable agencies who would hold the whip hand.

How? They will need images, but there is one image for one agency and i hold the image.

« Reply #49 on: February 15, 2019, 12:06 »
+1
It's disgraceful that Adobe do not give any details they just take our money.

Why do we have to pay for their "accounting error"?

An airline sells a ticket at the wrong price. They still honor that ticket.

We are just bailing out Adobe.
Not always.....the reason is simply that airlines face competition.  In the end who is actually going to walk away from probably the second best selling agency?

This problem will be solved if non-exclusive way of contributing disappear and we have to choice agency to which will upload exclusively and at every new shot to decide where, where and why there...
Be careful what you wish for if that happened there would be only two or three viable agencies who would hold the whip hand.

How? They will need images, but there is one image for one agency and i hold the image.
Who is going to go exclusive with anyone but the biggest 2-3 agencies? What happens when you close your account and you have to wait months for them to withdraw images from the site.


 

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