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Agency Based Discussion => Adobe Stock => Topic started by: eyewave on February 15, 2019, 03:12

Title: Adobe Stock took my money away
Post by: eyewave on February 15, 2019, 03:12
Got a mail from AS today saying they miscalculated my royalties (no further explanation of which files or days). Yesterday I had balance of $96, today it's $-12 (yes, negative).
Anyone else?
Title: Re: Adobe Stock took my money away
Post by: pictureman75 on February 15, 2019, 03:13
same here ... 61 c gone ...
Title: Re: Adobe Stock took my money away
Post by: boggy on February 15, 2019, 03:23
Got a mail from Adobe:

Dear #firstname #lastname,
We regret to inform you that a subset of the royalties paid out on Feb 12 were calculated incorrectly. We have now removed the incorrect amount from your account, which could result in a negative balance if you already submitted a payout request. We sincerely apologize for any inconvenience caused. If you have any questions, you can contact us here https://contributor.stock.adobe.com/contact

Regards,
Adobe Stock team

But they took me more than I earned that day, and without any closer explanation. Problem is that in statistics still exist full mount that I earned, and there is no any information which image was refunded (or whatever they do with my money). I can't see any explanation to clear my whole earning for a day (at least in respectable company like Adobe claim it is).
Title: Re: Adobe Stock took my money away
Post by: veerizon on February 15, 2019, 03:30
over 400 credits Negative adjustment (convertible credits)  :o :-X where is the protection? and why most I pay for it?

and I only can see it on fotolia (dashboard/credit)  where can I find it on adobe stock??? why is it so hard to program a normal good contributor portal  :-\

Title: Re: Adobe Stock took my money away
Post by: jackboy on February 15, 2019, 03:31
Same for me 190Ä
Title: Re: Adobe Stock took my money away
Post by: hansenn on February 15, 2019, 03:33
same here, but I hope it has nothing to do with my large sale from last week. The e-mail said febr 12. Yes indeed I got a payout on febr 13th. After that I requested a new payment including the large sale. But that one is still in treatment.
Now my balance shows a -, but I cannot see how much negative.
Title: Re: Adobe Stock took my money away
Post by: Deyan Georgiev Photography on February 15, 2019, 03:37
We'll see soon, but it looks like this is urgent balance protection blocking in bulk.
Title: Re: Adobe Stock took my money away
Post by: fotorob on February 15, 2019, 03:38
This is an accounting nightmare.

I am also affected, BUT I cannot see the deductions in my Adobe Stock backend. Only on the Fotolia backend, but even there I cannot see the images affected.
I need to share revenues with my team, so this is terrible.
Title: Re: Adobe Stock took my money away
Post by: Sandeel on February 15, 2019, 03:45
Yep, they are taking back all those large sales.
All that remains are the under 1Ä sales, almost all the time.
I was doing great on Fotolia, the "upgrade" to Adobe Stock is a total downgrade for me, and not just the performance, the website is utterly unprofessional too.
But if they go on like this, I'm going to be really angry at them. There is not even transparency in the sense that I can have correct stats. They took back a lot of money but the stats still show the higher royalties that they don't pay. Come on. Be more professional.
Title: Re: Adobe Stock took my money away
Post by: bestravelvideo on February 15, 2019, 03:47
I got the same email today, a day after the money were available at my PayPal account (still are).
I also see the deduction in Fotolia only, not Adobe.
When i click on Invoice for details, I get the message
"Sorry, the page cannot be displayed for the moment"
but the file in dispute is now updated in Fotolia with a lower sale price.

Could this be a mistake, or we just hope it is?
Title: Re: Adobe Stock took my money away
Post by: Fairplay on February 15, 2019, 03:48
Goodbye big sales about 200 credits removed from my account.
It was too good to be true.
I hate when such s*its happen!
Title: Re: Adobe Stock took my money away
Post by: Minsc on February 15, 2019, 03:50
I don't even see a balance anymore. I hope they get things back in order before the end of the day.

I don't mind them taking back some money if it's fraud related, but they need to be more transparent about it and let us know which sales are affected.
Title: Re: Adobe Stock took my money away
Post by: leremy on February 15, 2019, 03:58
Is ok you are telling me there's some accounting problem and deduct some of the wrong earnings. But at least tell me how much was deducted, and which files.
Title: Re: Adobe Stock took my money away
Post by: HalfFull on February 15, 2019, 04:02
Is ok you are telling me there's some accounting problem and deduct some of the wrong earnings. But at least tell me how much was deducted, and which files.

I only had a small correction but it would have been nice to know the exact amount and which files in the email. Also, plain text with a link instantly screams Phising email to me. It didn't look official and I was ready to write it off.
Title: Re: Adobe Stock took my money away
Post by: LayerAce.com on February 15, 2019, 04:13
Same here, removed 56 credits from account. I have wrote angry email.
Like its gonna do any difference :D
This doesnt look professional at all, no proof, nothing.
Title: Re: Adobe Stock took my money away
Post by: hansenn on February 15, 2019, 04:20
Is ok you are telling me there's some accounting problem and deduct some of the wrong earnings. But at least tell me how much was deducted, and which files.

I only had a small correction but it would have been nice to know the exact amount and which files in the email. Also, plain text with a link instantly screams Phising email to me. It didn't look official and I was ready to write it off.

possibly phishing. I hope so. Looks like the mails are send  en masse. Not personally addressed, but a simple "Dear #firstname #lastname,".
Maybe Adobe got hacked.  Last week also got some phishing mails from EyeEm and 500px.

Title: Re: Adobe Stock took my money away
Post by: Deyan Georgiev Photography on February 15, 2019, 04:23
Is ok you are telling me there's some accounting problem and deduct some of the wrong earnings. But at least tell me how much was deducted, and which files.

I only had a small correction but it would have been nice to know the exact amount and which files in the email. Also, plain text with a link instantly screams Phising email to me. It didn't look official and I was ready to write it off.

possibly phishing. I hope so. Looks like the mails are send  en masse. Not personally addressed, but a simple "Dear #firstname #lastname,".
Maybe Adobe got hacked.  Last week also got some phishing mails from EyeEm and 500px.

Agree, but when this reflect the account balance become serious.
Title: Re: Adobe Stock took my money away
Post by: AnS on February 15, 2019, 04:24
Same, altough it was only -5.5 Credits for me.  :-\ (You can check the amount on Fotolia, at "My Credits".)
The "Dear #firstname #lastname" parts sound very strange nonetheless.
Title: Re: Adobe Stock took my money away
Post by: eyewave on February 15, 2019, 04:57

possibly phishing. I hope so. Looks like the mails are send  en masse. Not personally addressed, but a simple "Dear #firstname #lastname,".
Maybe Adobe got hacked.  Last week also got some phishing mails from EyeEm and 500px.

No phishing. The account balance is real and indeed, 500px got hacked and asked all users to change their passwords. Read the news.
Title: Re: Adobe Stock took my money away
Post by: jonbull on February 15, 2019, 05:31
Me too.. dont know what they are referring too but seems connected to the salesale of 99 dollar i had but the total is less than the royalty.... seems those big sales
Were just an error or donít know what to think. Without those sales the new adobe erA is a big hiant crap..... give me back fltolia please
Title: Re: Adobe Stock took my money away
Post by: jonbull on February 15, 2019, 05:35
Adobeshit.com

I complain about ss but is still by110000 mileas ahead any other company. Point
Title: Re: Adobe Stock took my money away
Post by: Mcrstckfllw on February 15, 2019, 05:39
Wow! I thought it was just me when i noticed that and received the email!

How could this happened to so many contributors at once, adobe?
Title: Re: Adobe Stock took my money away
Post by: jonbull on February 15, 2019, 05:48
Wow! I thought it was just me when i noticed that and received the email!

How could this happened to so many contributors at once, adobe?
crap company do this... earning are falling down contriboutor portal is appalling... they had a good company managed to destroy it... same canva after getty deal... same as ss when they change alglrithm... microstock is not a serious industry. Wish all this will fail soon and we back just to a bunch of rm or high end rf .
Title: Re: Adobe Stock took my money away
Post by: jonbull on February 15, 2019, 05:51
At leastbthe amount is still on payoneer .. thats good cause with the level of sale of adobe this month i need one year to make it... since monfay
4 subs only and then this.... they have no clue what they are doing. They had a great brand fotolia who worked great and change to this black hole
Title: Re: Adobe Stock took my money away
Post by: jonbull on February 15, 2019, 05:54

possibly phishing. I hope so. Looks like the mails are send  en masse. Not personally addressed, but a simple "Dear #firstname #lastname,".
Maybe Adobe got hacked.  Last week also got some phishing mails from EyeEm and 500px.

No phishing. The account balance is real and indeed, 500px got hacked and asked all users to change their passwords. Read the news.


Well to be objective the images i sold for 99 were too basic and i was surprised, in my opinion is everything for real, they had fake sales and got money back. The problem
Is that this adds to a falling level of earnings.  Zero sales since the adobe take the controls of all operations.
Title: Re: Adobe Stock took my money away
Post by: gnirtS on February 15, 2019, 05:57
Same here, im getting the usual image sold emails but on the AS portal i just get a "-" symbol.  Logging into the old fotolia and i can see im now at -$14.56.

I hadn't requested any sort of payout on the 12th and for all days i got my usual average numbers of sales and nothing out of the ordinary.

I shouldn't be negative if its just the 12th affected as i had a good positive balance and hadnt requested any form of payout since that date.
Title: Re: Adobe Stock took my money away
Post by: jonbull on February 15, 2019, 06:15
Checked the my credits still there the sales of 99 dollar, if i click on the link the image appear and the line with credit earned say 12,35 dollar , both for three inages is the same in favt i have a negative balance who reflect this difference. So i think is real and an error. What i think now is that they messed up with 0,99 0,36 0,55... in fact many big sales
Were 99 dollar 360 dollar and 550 dollar, read the thread in this forum. Probably somebody messed up their payment syatem.
Title: Re: Adobe Stock took my money away
Post by: pictureman75 on February 15, 2019, 06:48
I didn't have these "big sales" ... none, never (over the last weeks)... but 61 Ä removed !!!
Title: Re: Adobe Stock took my money away
Post by: Sean Locke Photography on February 15, 2019, 06:53
I have a very hard time believing $50 of sales were "calculated incorrectly" on February 12th, when that's more than I make in a day.  Someone has screwed up royally here.
Title: Re: Adobe Stock took my money away
Post by: jonbull on February 15, 2019, 06:58
I have a very hard time believing $50 of sales were "calculated incorrectly" on February 12th, when that's more than I make in a day.  Someone has screwed up royally here.


what is strange is that in 12 i had zero sales, i requested the payout in 10 so thought it was referred to that...but for me those 99 360 550 dollar are referred to 0,99 0,36 0,55...it happened also to amazon to sell item at very low prices due to a comma error. but is strange reading of deduction from people who didn't have any special sale last week. cross fingers it
Title: Re: Adobe Stock took my money away
Post by: Stu99 on February 15, 2019, 07:16
Ok so my $396 sale was an error, but they need to either correct this line in my reported stats or show a negative credit on my account for this month so I know the exact amount that was taken back. This is so F'd up.
Title: Re: Adobe Stock took my money away
Post by: Deyan Georgiev Photography on February 15, 2019, 07:52
I already see positive balance, but for sure deducted with some amount X
Title: Re: Adobe Stock took my money away
Post by: fotorob on February 15, 2019, 08:19
Some people report that they got reply from Adobe Stock support who says the problem was active during February 6th-13th.

This means it was running eight days without anybody noticing?
Title: Re: Adobe Stock took my money away
Post by: VisitorQ on February 15, 2019, 08:51
Same to me. I didn`t got any big sales Feb 12, but still adobe take me about 25Ä.
Title: Re: Adobe Stock took my money away
Post by: RAW on February 15, 2019, 08:53
Same here.

Why must we pay for their mistakes?

They can't even supply the details.

I tried to download the invoice and: "Sorry, the page cannot be displayed for the moment"

The crap never ends.
Title: Re: Adobe Stock took my money away
Post by: jonbull on February 15, 2019, 09:36
in addiction...nothing is in payoneer account but i have a big red in fotolia...where is that guy of adobe stock always ready to write about the glory of his company? he should have already wrote something...we deserved this because we accept 10 years ago this crap...l
Title: Re: Adobe Stock took my money away
Post by: PhotoBomb on February 15, 2019, 09:41
I had 2 large sales on the 6th - I thought they were suspicious so I saved the two emails. But they took $9.14 more than the total of those 2 sales.

We need a true accounting of this fiasco and more transparency as to the cause.
Title: Re: Adobe Stock took my money away
Post by: Zero Talent on February 15, 2019, 09:46
in addiction...nothing is in payoneer account but i have a big red in fotolia...where is that guy of adobe stock always ready to write about the glory of his company? he should have already wrote something...we deserved this because we accept 10 years ago this crap...l
That's true!
The last big multi hundreds of dollars payment was not triggered AND I'm about $300 in red.
Title: Re: Adobe Stock took my money away
Post by: C.B. on February 15, 2019, 10:00
It'll pay off for Adobe Stock the way it pays off for us. This isn't about why, people make mistakes. It's more about how. To write such a lapidary email, to know exactly that you deduct credits from people, just doesn't work. Hardly dubious and somehow a bad joke that reminds me of an air-dried clay brick!
Title: Re: Adobe Stock took my money away
Post by: RAW on February 15, 2019, 10:02
It's disgraceful that Adobe do not give any details they just take our money.

Why do we have to pay for their "accounting error"?

An airline sells a ticket at the wrong price. They still honor that ticket.

We are just bailing out Adobe.
Title: Re: Adobe Stock took my money away
Post by: Pauws99 on February 15, 2019, 10:11
It's disgraceful that Adobe do not give any details they just take our money.

Why do we have to pay for their "accounting error"?

An airline sells a ticket at the wrong price. They still honor that ticket.

We are just bailing out Adobe.
Not always.....the reason is simply that airlines face competition.  In the end who is actually going to walk away from probably the second best selling agency?
Title: Re: Adobe Stock took my money away
Post by: RAW on February 15, 2019, 10:15
#adobebailout
Title: Re: Adobe Stock took my money away
Post by: Deyan Georgiev Photography on February 15, 2019, 10:18
It's disgraceful that Adobe do not give any details they just take our money.

Why do we have to pay for their "accounting error"?

An airline sells a ticket at the wrong price. They still honor that ticket.

We are just bailing out Adobe.
Not always.....the reason is simply that airlines face competition.  In the end who is actually going to walk away from probably the second best selling agency?

This problem will be solved if non-exclusive way of contributing disappear and we have to choice agency to which will upload exclusively and at every new shot to decide where, where and why there...
Title: Re: Adobe Stock took my money away
Post by: HalfFull on February 15, 2019, 10:25
It would be nice if Mat could chip in and confirm the additional information will be issued so I can update my accounts records. These things can happen, nothings perfect but they should provide details of what they have taken back so we can keep our records straight.
Title: Re: Adobe Stock took my money away
Post by: jonbull on February 15, 2019, 10:29
It'll pay off for Adobe Stock the way it pays off for us. This isn't about why, people make mistakes. It's more about how. To write such a lapidary email, to know exactly that you deduct credits from people, just doesn't work. Hardly dubious and somehow a bad joke that reminds me of an air-dried clay brick!

i made the account again and really cannot understand what they are referring to...the sum is less than those big sale together by nearly 20%...the 12 i didn't have any sale...not even a requested payout...for me they have been hankered heavily.....in addiction i can see the sum in fotolia but in adobe nothing.
addidng to a situation of practically 3 sales in a week for 0,36 cent since adobe portal took the scene....adobe the new canva?
Title: Re: Adobe Stock took my money away
Post by: Pauws99 on February 15, 2019, 10:33
It's disgraceful that Adobe do not give any details they just take our money.

Why do we have to pay for their "accounting error"?

An airline sells a ticket at the wrong price. They still honor that ticket.

We are just bailing out Adobe.
Not always.....the reason is simply that airlines face competition.  In the end who is actually going to walk away from probably the second best selling agency?

This problem will be solved if non-exclusive way of contributing disappear and we have to choice agency to which will upload exclusively and at every new shot to decide where, where and why there...
Be careful what you wish for if that happened there would be only two or three viable agencies who would hold the whip hand.
Title: Re: Adobe Stock took my money away
Post by: RAW on February 15, 2019, 10:37
It's disgraceful that Adobe do not give any details they just take our money.

Why do we have to pay for their "accounting error"?

An airline sells a ticket at the wrong price. They still honor that ticket.

We are just bailing out Adobe.
Not always.....the reason is simply that airlines face competition.  In the end who is actually going to walk away from probably the second best selling agency?

I think the airline honor's the ticket because it's good PR and the right thing to do.
#adobebailout
Title: Re: Adobe Stock took my money away
Post by: Pauws99 on February 15, 2019, 10:40
It's disgraceful that Adobe do not give any details they just take our money.

Why do we have to pay for their "accounting error"?

An airline sells a ticket at the wrong price. They still honor that ticket.

We are just bailing out Adobe.
Not always.....the reason is simply that airlines face competition.  In the end who is actually going to walk away from probably the second best selling agency?

I think the airline honor's the ticket because it's good PR and the right thing to do.
#adobebailout
Good PR yep....because its the "right thing to do" I very much doubt its just a hard headed business decision.
Title: Re: Adobe Stock took my money away
Post by: Deyan Georgiev Photography on February 15, 2019, 10:46
It's disgraceful that Adobe do not give any details they just take our money.

Why do we have to pay for their "accounting error"?

An airline sells a ticket at the wrong price. They still honor that ticket.

We are just bailing out Adobe.
Not always.....the reason is simply that airlines face competition.  In the end who is actually going to walk away from probably the second best selling agency?

This problem will be solved if non-exclusive way of contributing disappear and we have to choice agency to which will upload exclusively and at every new shot to decide where, where and why there...
Be careful what you wish for if that happened there would be only two or three viable agencies who would hold the whip hand.

How? They will need images, but there is one image for one agency and i hold the image.
Title: Re: Adobe Stock took my money away
Post by: Pauws99 on February 15, 2019, 12:06
It's disgraceful that Adobe do not give any details they just take our money.

Why do we have to pay for their "accounting error"?

An airline sells a ticket at the wrong price. They still honor that ticket.

We are just bailing out Adobe.
Not always.....the reason is simply that airlines face competition.  In the end who is actually going to walk away from probably the second best selling agency?

This problem will be solved if non-exclusive way of contributing disappear and we have to choice agency to which will upload exclusively and at every new shot to decide where, where and why there...
Be careful what you wish for if that happened there would be only two or three viable agencies who would hold the whip hand.

How? They will need images, but there is one image for one agency and i hold the image.
Who is going to go exclusive with anyone but the biggest 2-3 agencies? What happens when you close your account and you have to wait months for them to withdraw images from the site.
Title: Re: Adobe Stock took my money away
Post by: jamiehooper on February 15, 2019, 12:47
The Adobe giveth and the Adobe taketh away.
I'm looking at this philosophically: I never actually had those big sales, so they didn't actually subtract anything.

Nope. Didn't work. I'm still pissed.
Title: Re: Adobe Stock took my money away
Post by: RAW on February 15, 2019, 13:18
Someone had to pay for their new website.
Title: Re: Adobe Stock took my money away
Post by: MatHayward on February 15, 2019, 14:41
Some contributors received higher royalties than they were entitled to due to a technical error. Many of you received an email stating that the issue affected sales on February 12, but the correct time period was February 6 - 13. We have adjusted the royalties of the affected contributors and the current balance of available payout for all contributors is accurate on Adobe Stock and Fotolia. We sincerely apologize for any inconvenience this has caused.

We are actively working on addressing the Adobe Stock contributor portal to reflect any negative adjustments in the earnings details.

As soon as we have updated information we will share it with you.
Title: Re: Adobe Stock took my money away
Post by: HalfFull on February 15, 2019, 17:43
Some contributors received higher royalties than they were entitled to due to a technical error. Many of you received an email stating that the issue affected sales on February 12, but the correct time period was February 6 - 13. We have adjusted the royalties of the affected contributors and the current balance of available payout for all contributors is accurate on Adobe Stock and Fotolia. We sincerely apologize for any inconvenience this has caused.

We are actively working on addressing the Adobe Stock contributor portal to reflect any negative adjustments in the earnings details.

As soon as we have updated information we will share it with you.

Thanks for getting in touch Mat... appreciated the update!
Title: Re: Adobe Stock took my money away
Post by: Uncle Pete on February 15, 2019, 18:05
Some people report that they got reply from Adobe Stock support who says the problem was active during February 6th-13th.

This means it was running eight days without anybody noticing?

True we probably got full credit instead of the percentage. I see mine was adjusted down -$20

But yes, running wrong numbers for a week and no one at home noticed?

Thanks Mat you are always appreciated for being a reliable source for facts.
Title: Re: Adobe Stock took my money away
Post by: Minsc on February 15, 2019, 20:45
Logged into the Fotolia website and I finally saw what I owe Adobe. Looks like I have a bit of catching up to do.

What looks like a new BME turned out to be a disappointment.
Title: Re: Adobe Stock took my money away
Post by: Jo Ann Snover on February 15, 2019, 22:01
How about you gather all the specifics first and then report them, in detail, to the affected contributors?

My balance dropped by about $70. That's one mistake? Two? Ten??

Why is it OK to rush to remove money you can't account for properly to contributors you can't address by name?

Adobe could have handled a technical error much, much better than this

And with respect.

Thanks Mat for relaying the corporate message, but I'm sure you're no happier about this than we are.

Sent from my SM-T800 using Tapatalk

Title: Re: Adobe Stock took my money away
Post by: pictureman75 on February 16, 2019, 02:17
I cannot believe that a software sometimes calculates wrong and sometimes right ... why does this mistake affect only a few sales (and most of all the bigger ones!) ??? Please give us a conclusive explanation of this!

And since your software cannot be trusted (at the moment) ... please give us the names of the buyers of these incorrectly calculated downloads, so that we can double-check this ourselves.

This is the only way you can regain lost trust!

All of us know, it was not the first time, AS calculates wrong ...
Title: Re: Adobe Stock took my money away
Post by: cruiser on February 16, 2019, 05:52
Many of you received an email stating that the issue affected sales on February 12, but the correct time period was February 6 - 13.
As soon as we have updated information we will share it with you.

I had 5 deductions. And because, its always more, then on weekend-days at all, it must have been under the week then.
On the other Hand, the "real" earnings on at least two of this days, are now much to low in average.
It doesn't make Sense to me...
Title: Re: Adobe Stock took my money away
Post by: jonbull on February 16, 2019, 10:10
in addiction payment are on hold but deduction are already active....what a great company.....really sometimes i hope we will be back to communism.......workers contributor are crap...while most of these companies pour money down the trash for ads and testimonials forgetting the importance of us. as i said we deserved all of this for accepting 10 years ago to sell photos for penny...luckily thing s will change soon cause free photos will destroy completely this business
Title: Re: Adobe Stock took my money away
Post by: Minsc on February 17, 2019, 15:28
in addiction payment are on hold but deduction are already active....what a great company.....really sometimes i hope we will be back to communism.......workers contributor are crap...while most of these companies pour money down the trash for ads and testimonials forgetting the importance of us. as i said we deserved all of this for accepting 10 years ago to sell photos for penny...luckily thing s will change soon cause free photos will destroy completely this business

Please don't. The last thing you want is the equally-shared miseries of communism.

If Adobe made a mistake, they have the right to correct it. For that whole week, my earnings were abnormally high. I'm sure everyone was happy to see nice sales days, but it was too good to be true. That doesn't mean Adobe should pay the price for it. I can understand why people are upset, but principal is principal.
Title: Re: Adobe Stock took my money away
Post by: Anja_Kaiser on February 18, 2019, 07:39
Some people report that they got reply from Adobe Stock support who says the problem was active during February 6th-13th.

This means it was running eight days without anybody noticing?

True we probably got full credit instead of the percentage.
Doesn't seem to be that simple. In my case it was about one single sale only and I remembered the strange amount, therefore it was easy to find it again. It was labeled as a vector sub (not an extended) for 115,24. If I go to "show details" by clicking the file ID (within the sales overview on FT), those read "earned credits: 14,4" and they deducted exactly the difference of 100,84. This isn't the percentage of 33% we should get for a negotiated deal/license, though, but equals 12,5% instead.
Title: Re: Adobe Stock took my money away
Post by: pictureman75 on February 18, 2019, 08:00
I checked it again - and here it's completely the same!!!

I had three commission-reductions (28,04 -> 3,50 Ö 16 -> 2 Ö 26,4 -> 3,3) Ö always exactly 12,5% Ö if itís true that the error was that they paid us mistakenly the total sales price first, then we got really 12,5 % for these sales!!!

I did screen shots Ö
Title: Re: Adobe Stock took my money away
Post by: jonbull on February 18, 2019, 08:55
still payment not in payoneer...still a negative amount n adobe not clarify.....they come here a null explanation, we make an error and that's it...this is how they run business.
they are also selling nothing compared to fotolia times.
Title: Re: Adobe Stock took my money away
Post by: jonbull on February 18, 2019, 09:00
I checked it again - and here it's completely the same!!!

I had three commission-reductions (28,04 -> 3,50 Ö 16 -> 2 Ö 26,4 -> 3,3) Ö always exactly 12,5% Ö if itís true that the error was that they paid us mistakenly the total sales price first, then we got really 12,5 % for these sales!!!

I did screen shots Ö

yes here too....99 dollar become 13 dollar in the royalty page of the sold images....with a refund for each image of 85 dollar near...totally obscure way.
Title: Re: Adobe Stock took my money away
Post by: Shelma1 on February 18, 2019, 10:03
Is Adobe paying us 12.5% royalties? Inquiring minds want to know.
Title: Re: Adobe Stock took my money away
Post by: pictureman75 on February 18, 2019, 10:38
A second thing that makes me angry ...

They reduced an AS Extended License (26,4 -> 3,3 ... 12,5%) ... first I thought, it was reduced by the buyer to a normal AS Credit Sale - but now I heard about 2 other contributors, that they had the same reduction (of AS Extended Licenses) with that batch on friday (and - from very different sales times!).

So, I cannot believe, that many buyers of AS Extended Licences reduce their purchase at the same time!

Are more of this out there ?

I really want to know, what's going on there!
Title: Re: Adobe Stock took my money away
Post by: HalfFull on February 18, 2019, 10:45
I feel that I've been quite patient with AS / FT but that is wearing thin. It would seem they have now taken the majority of all my income from Friday the 15th now. This is outside of the 6-13th time frame and without warning or explanation.

I have also sent this concern directly to them... hopefully they'll confirm what they are up to!
Title: Re: Adobe Stock took my money away
Post by: Zero Talent on February 18, 2019, 11:06
I checked it again - and here it's completely the same!!!

I had three commission-reductions (28,04 -> 3,50 Ö 16 -> 2 Ö 26,4 -> 3,3) Ö always exactly 12,5% Ö if itís true that the error was that they paid us mistakenly the total sales price first, then we got really 12,5 % for these sales!!!

I did screen shots Ö

Where do you see these adjustments?
In my case, I can still see those high sales (over $300, over $130, etc), both on AS and FT sites....
Title: Re: Adobe Stock took my money away
Post by: pictureman75 on February 18, 2019, 11:08
Please check the post from Anja ... she explained, where you can see the numbers!
Title: Re: Adobe Stock took my money away
Post by: Anja_Kaiser on February 18, 2019, 11:20
Where do you see these adjustments?
In my case, I can still see those high sales (over $300, over $130, etc), both on AS and FT sites....
Go to "credits" on Fotolia, then search for the respective sale. The image ID left besides the high/original amount is click-able and gets you to the sale's details. There you should see what's left.
Title: Re: Adobe Stock took my money away
Post by: HalfFull on February 18, 2019, 11:52
Well, my AS stats now say (for the Fri 15th) 30 sales for £1.49?!?!

This makes no sense what so ever. It's like they've just decided on an amount to deduct and taken it off a random day! That will certainly look odd on my accounts... It will look like I'm fiddling the tax man >:(
Title: Re: Adobe Stock took my money away
Post by: jonbull on February 18, 2019, 12:06
yes but why they block payment if they deducted negative amount already?...so we have a payment not done, and a negative balance that is already there...so let me see they will keep the payment for long time then your balance is negative so need time to go back positive and able to ask for a new payment...unbielevabel...reall speechless...at least cancel the payment and simply put that money back in the account so i can as a new payment.....this matt come here two words and that's it.....
Title: Re: Adobe Stock took my money away
Post by: Fairplay on February 18, 2019, 12:22
Same here 12.5% left from the previous amount of my three big sales.
I expect from Adobe to explain what exactly is happening here.
I'm putting my trust on pause!
Title: Re: Adobe Stock took my money away
Post by: Zero Talent on February 18, 2019, 12:31
Where do you see these adjustments?
In my case, I can still see those high sales (over $300, over $130, etc), both on AS and FT sites....
Go to "credits" on Fotolia, then search for the respective sale. The image ID left besides the high/original amount is click-able and gets you to the sale's details. There you should see what's left.

Thanks. I found the info.

I can also confirm that the percentage I was left with is only 12.5% (for each sale in the bunch, exactly the same 12.5%)

Mat, this is very disappointing. What's going on?

Royalties overview
The royalty rate for photo, illustrations, and vector content licensed on Adobe Stock is 33% of the amount paid by the customer for the content. For video, the royalty rate is 35% of the amount. This amount depends on the customerís subscription plan and the type of content licensed. For payment on downloads made under subscription plans, a minimum guarantee applies that may replace the royalty rate calculation. We also license content through custom agreements not reflected in the royalty table. Payment pursuant to custom agreements is always based on royalty rates of 33% for photo, illustrations, and vector content and 35% for videos. Terms for Adobe Stock and Fotolia differ. See our Royalty table for details.


https://helpx.adobe.com/stock/contributor/help/royalty-details.html
Title: Re: Adobe Stock took my money away
Post by: oocoskun on February 18, 2019, 13:18
After this, no desire left to think, buy, arrange, capture, edit, caption, keyword, upload, submit microstock photos for Adobe or any other company. it is what it is.
Title: Re: Adobe Stock took my money away
Post by: HalfFull on February 18, 2019, 13:23
Where do you see these adjustments?
In my case, I can still see those high sales (over $300, over $130, etc), both on AS and FT sites....
Go to "credits" on Fotolia, then search for the respective sale. The image ID left besides the high/original amount is click-able and gets you to the sale's details. There you should see what's left.

Thanks for this. Sadly, it still doesn't explain which sales were affected for me. They show an amount that was deducted with a link "Invoice". This link is broken, just displays "Sorry, the page cannot be displayed for the moment". The deductions have also been taken off the 15th Feb, which is outside the 6h-13th time frame and there are no sales on the 15th that the deductions correspond to. This has resulted in my stats showing 30+ sales for a grand total of £1.49.

This just looks like they've attempted to correct the initial error with another error. Doesn't inspire confidence in the accounting systems. They shouldn't have taken anything off until they were confident they could correct it properly so contributors could clearly see what licences had been corrected and on the day it occurred. Now I just have stats that are going to look false in my accounting software.
Title: Re: Adobe Stock took my money away
Post by: pictureman75 on February 18, 2019, 13:44
Look only to the sales between 06.-13.02.2019 (no sale from 15.02. was affected!) ... and there only to the bigger ones (no standard credit sales) ... then click on the picture-ID - and voilŗ: you see the real commission ... that's not really difficult!
Title: Re: Adobe Stock took my money away
Post by: HalfFull on February 18, 2019, 15:10
Look only to the sales between 06.-13.02.2019 (no sale from 15.02. was affected!) ... and there only to the bigger ones (no standard credit sales) ... then click on the picture-ID - and voilŗ: you see the real commission ... that's not really difficult!

It should be a little more obvious, I don't really want to click on several hundreds images just to find the ones affected. Some of the refunds for me were also only $2 or so it wouldn't be a case of just looking at the big sales.
Title: Re: Adobe Stock took my money away
Post by: Microstockphoto on February 18, 2019, 17:01
love it how matt jumps on every thread with positive news, but when the crap hits the fan the replies become far and between., the 12.5% is worrying though, wonder how they are going to spin that.
Title: Re: Adobe Stock took my money away
Post by: cathyslife on February 18, 2019, 20:12
love it how matt jumps on every thread with positive news, but when the crap hits the fan the replies become far and between., the 12.5% is worrying though, wonder how they are going to spin that.


Read post #52. I donít think Mat works in the accounting dept., either. Since he is a photographer himself, I am sure when he knows something, he will share it here. Donít shoot the messenger. Complain to Adobe support.
Title: Re: Adobe Stock took my money away
Post by: Anja_Kaiser on February 19, 2019, 00:17
love it how matt jumps on every thread with positive news, but when the crap hits the fan the replies become far and between., the 12.5% is worrying though, wonder how they are going to spin that.


Read post #52. I donít think Mat works in the accounting dept., either. Since he is a photographer himself, I am sure when he knows something, he will share it here. Donít shoot the messenger. Complain to Adobe support.
Delivering the "corporate" answer's simply his job. Not his fault for sure, but this doesn't help clarify things, either.
Title: Re: Adobe Stock took my money away
Post by: r2d2 on February 19, 2019, 05:47
12.50% @Mat w.t.-f?
Title: Re: Adobe Stock took my money away
Post by: Sean Locke Photography on February 19, 2019, 07:20
"Further to our earlier email notifying you about a negative adjustment, we sincerely regret our error in stating that only license sales on Feb 12 were impacted, this problem of overpaying royalties occurred during the period Feb 6 Ė 13.
The adjustments were made for 80745923 and the negative adjustment was 2.75, which is reflected in your available payout balance on Adobe Stock and Fotolia.
Please note, if you requested a payout which is still pending, we are cancelling the request and credit the amount back to your account.
We are aware that the negative adjustment is not yet shown in your sales activity history or your total earnings and and thank you for your patience while we address the problem."

So, I got two of these, which equaled my $50 or so missing.  I find it odd that out of hundreds of sales during that week that just two sales were "overpaid".
Title: Re: Adobe Stock took my money away
Post by: cathyslife on February 19, 2019, 07:56
love it how matt jumps on every thread with positive news, but when the crap hits the fan the replies become far and between., the 12.5% is worrying though, wonder how they are going to spin that.


Read post #52. I donít think Mat works in the accounting dept., either. Since he is a photographer himself, I am sure when he knows something, he will share it here. Donít shoot the messenger. Complain to Adobe support.
Delivering the "corporate" answer's simply his job. Not his fault for sure, but this doesn't help clarify things, either.


It doesnít even sound like accounting has a grasp on what went wrong, why would you expect Mat to be able to clarify things. At least he checks in. More than I can say for some of the others. Images being stolen massively on SS, not a peep from them.
Title: Re: Adobe Stock took my money away
Post by: HalfFull on February 19, 2019, 08:38
love it how matt jumps on every thread with positive news, but when the crap hits the fan the replies become far and between., the 12.5% is worrying though, wonder how they are going to spin that.


Read post #52. I donít think Mat works in the accounting dept., either. Since he is a photographer himself, I am sure when he knows something, he will share it here. Donít shoot the messenger. Complain to Adobe support.
Delivering the "corporate" answer's simply his job. Not his fault for sure, but this doesn't help clarify things, either.


It doesnít even sound like accounting has a grasp on what went wrong, why would you expect Mat to be able to clarify things. At least he checks in. More than I can say for some of the others. Images being stolen massively on SS, not a peep from them.

I don't think anyone is having a go at Mat for this, we know he doesn't work for the accounting side of things. But, as a contributor representative he will be able to contact those that do know and, hopefully, he'll come back to us with what he finds out. This can take a bit of time. Maybe Mat will confirm he is waiting on additional information and will pass it on when he has it.
Title: Re: Adobe Stock took my money away
Post by: leaf on February 19, 2019, 09:06
While we are on the conversation of mistaken royalties - I find it curious that when mistakes are made, royalties are scrapped back seemingly quite quickly.

However, the times when I've reported someone who has stolen my images (and had sales with those images), I haven't ever seen the royalties from those sales.  The pirate accounts are closed but it appears that the royalties are simply 'absorbed' into the agency (not only Adobe stock.. all sites seem to do it this way).  Shouldn't those earnings be passed onto the photographers account?
Title: Re: Adobe Stock took my money away
Post by: increasingdifficulty on February 19, 2019, 09:11
I haven't ever seen the royalties from those sales.  The pirate accounts are closed but it appears that the royalties are simply 'absorbed' into the agency (not only Adobe stock.. all sites seem to do it this way).  Shouldn't those earnings be passed onto the photographers account?

I couldn't agree more. This has happened to me too and I SHOULD be owed several hundred dollars (that I know of).

The thief didn't get the payout, the customer didn't get the money back, and I didn't get it. So... Basically the agency stole it. Quite low.
Title: Re: Adobe Stock took my money away
Post by: eyewave on February 19, 2019, 09:14
And why in hell will they cancel my requested payment when they removed the miscalculated royalties from my account at the same time? Totally weird
Title: Re: Adobe Stock took my money away
Post by: Deyan Georgiev Photography on February 19, 2019, 09:37
While we are on the conversation of mistaken royalties - I find it curious that when mistakes are made, royalties are scrapped back seemingly quite quickly.

However, the times when I've reported someone who has stolen my images (and had sales with those images), I haven't ever seen the royalties from those sales.  The pirate accounts are closed but it appears that the royalties are simply 'absorbed' into the agency (not only Adobe stock.. all sites seem to do it this way).  Shouldn't those earnings be passed onto the photographers account?

A couple of years ago i was pleasantly surprised from istock. I found one of my images stolen in another portfolio and i contacted istock about this, on the next day(after their response) this account was suspended and after a week or two all royalties were transferred to my account, there were hundreds of sales as far as i remember.
Title: Re: Adobe Stock took my money away
Post by: rene on February 19, 2019, 09:40
love it how matt jumps on every thread with positive news, but when the crap hits the fan the replies become far and between., the 12.5% is worrying though, wonder how they are going to spin that.


Read post #52. I donít think Mat works in the accounting dept., either. Since he is a photographer himself, I am sure when he knows something, he will share it here. Donít shoot the messenger. Complain to Adobe support.
I don't think he is 'shooting'  messenger.  Mat is a nice person for sure but he is Adobe PR guy and it's a part of his job.
I am curious how Adobe will deal with this problem. So far they are very amateurish. Or maybe it on purpose to hide something sleazy.
Title: Re: Adobe Stock took my money away
Post by: cathyslife on February 19, 2019, 10:21
love it how matt jumps on every thread with positive news, but when the crap hits the fan the replies become far and between., the 12.5% is worrying though, wonder how they are going to spin that.


This above is shooting the messenger. In post #52 Mat already said when he knows more, he will report. But I agree, itís unprofessional as to how Adobe is handling it. And if they are only paying 12.5%, thatís really wrong. It doesnít seem to matter how big a company is, they just donít seem to be able to handle $$ transactions accurately and consistently. I donít think anyone here can be blamed for thinking something nefarious is going on, if they are thinking that. Makes me wonder how many billions Amazon might make on ďtransaction mistakes.Ē
Title: Re: Adobe Stock took my money away
Post by: Jo Ann Snover on February 19, 2019, 11:05
...I can also confirm that the percentage I was left with is only 12.5% (for each sale in the bunch, exactly the same 12.5%)

Assuming the amount originally credited to me was the buyer's cost, I have two different percentages and neither of them are round numbers. One is close to 12.5 percent (12.5018603958922%) - a $67.19 "royalty" that was fixed to $8.40

The other one was originally credited as $2.64 but "fixed" to a 38 cent subscription royalty. That was 14.3939393939394%

I thought that the 38 cent subscription royalty was a floor when a highly discounted package for a large buyer would have resulted in a small royalty at the 33% rate. I'd prefer 87.12 cents/credits, which is 33% of what the buyer paid.

I will note that both the above percentages are worse than the industry "leading" 15% iStock pays.

I appreciate that neither SS nor AS wants to disclose the details of the terms offered to their large corporate customers, but if we're not getting 33% on all sales through AS, with a 38 cent floor on subscriptions if the royalty would otherwise fall below that, then those details need to be spelled out for us.

It's not right that contributors don't know and can't find out what the royalty structure is when deciding whether or not to supply images to an agency.
Title: Re: Adobe Stock took my money away
Post by: Anja_Kaiser on February 19, 2019, 11:36
...I can also confirm that the percentage I was left with is only 12.5% (for each sale in the bunch, exactly the same 12.5%)

Assuming the amount originally credited to me was the buyer's cost, I have two different percentages and neither of them are round numbers. One is close to 12.5 percent (12.5018603958922%) - a $67.19 "royalty" that was fixed to $8.40

The other one was originally credited as $2.64 but "fixed" to a 38 cent subscription royalty. That was 14.3939393939394%

I thought that the 38 cent subscription royalty was a floor when a highly discounted package for a large buyer would have resulted in a small royalty at the 33% rate. I'd prefer 87.12 cents/credits, which is 33% of what the buyer paid.

I will note that both the above percentages are worse than the industry "leading" 15% iStock pays.

I appreciate that neither SS nor AS wants to disclose the details of the terms offered to their large corporate customers, but if we're not getting 33% on all sales through AS, with a 38 cent floor on subscriptions if the royalty would otherwise fall below that, then those details need to be spelled out for us.

It's not right that contributors don't know and can't find out what the royalty structure is when deciding whether or not to supply images to an agency.
Jo Ann, I think those 12,5% still apply in your case as they round up on whole cents. 12,5% of 67,19 make 8,398. And 12,5% of 2,64 would have been 0,33, so less than the minimum granted at your rank, that's why it's 0,38 now. Fact, though, is that we actually don't know whether or not the higher amounts shown in the overview are the buyers' cost. AS might as well have made a mistake while correcting mistakenly accounted amounts, *before* the deductions were made (by changing the information within the details, but not within the overview). On the other hand, in my case this would mean that the respective buyer originally was charged about 345,- (if those 115,- were 33% of what he was charged) instead of 43,-. I guess it would take me far less than a week to notice, if I were charged more than 300,- too much for a single image license.
Title: Re: Adobe Stock took my money away
Post by: Uncle Pete on February 19, 2019, 12:06

It's not right that contributors don't know and can't find out what the royalty structure is when deciding whether or not to supply images to an agency.


I apologize for cutting up your post but that was a brilliant point that stands out.

Title: Re: Adobe Stock took my money away
Post by: dirkr on February 19, 2019, 12:33

It's not right that contributors don't know and can't find out what the royalty structure is when deciding whether or not to supply images to an agency.

All I can find on the Adobe Stock website (https://helpx.adobe.com/stock/contributor/help/royalty-details.html) is the statement: "The royalty rate for photo, illustrations, and vector content licensed on Adobe Stock is 33% of the amount paid by the customer for the content. "

There is no mention of any special deals where this rate is not honored.

So if (big if, we don't know yet what exactly was happening there) AS does indeed pay a lower rate, they would be breaking the contract.
Title: Re: Adobe Stock took my money away
Post by: ShadySue on February 19, 2019, 12:46
It's not right that contributors don't know and can't find out what the royalty structure is when deciding whether or not to supply images to an agency.
All I can find on the Adobe Stock website (https://helpx.adobe.com/stock/contributor/help/royalty-details.html) is the statement: "The royalty rate for photo, illustrations, and vector content licensed on Adobe Stock is 33% of the amount paid by the customer for the content. "
Doesn't that leave wiggle room for something like a Premium Access system, whereby the buyer pays a premium to buy images at a low rate, and suppliers only get their percentage of the per image rate?
Title: Re: Adobe Stock took my money away
Post by: Jo Ann Snover on February 19, 2019, 12:57

....I think those 12,5% still apply in your case as they round up on whole cents. ...

That's certainly a plausible hypothesis :) I would note that if what we receive on the Enterprise customer contracts is 12.5%, then the $94.05 royalties I received back in November (and I checked that those were legit via support as I'd not seen that sort of sum from AS before) would have meant the buyer spent an eye-watering $752.40! That's more than Getty (for an RF sale).

Which all comes back to our need to know what sorts of royalties we're getting - in writing; with updates if things change...
Title: Re: Adobe Stock took my money away
Post by: Dodie on February 19, 2019, 13:00
So if (big if, we don't know yet what exactly was happening there) AS does indeed pay a lower rate, they would be breaking the contract.
What contract? There is no contract with any agency, it is just the TOS where they tell us their requirements and we accept what we get.
Title: Re: Adobe Stock took my money away
Post by: Dumc on February 19, 2019, 13:53
I'm pretty sure that Adobe, if really took 87,5% that wasn't on purpose. I doubt they'd risk their reputation, because eventually it would be found out. Like on depositphotos.
Title: Re: Adobe Stock took my money away
Post by: pictureman75 on February 19, 2019, 14:02
... as you said yourself ... one agency has already done it, why not others? We would never have noticed it if they hadn't screwed up themselves.
Title: Re: Adobe Stock took my money away
Post by: Zero Talent on February 19, 2019, 16:29

It's not right that contributors don't know and can't find out what the royalty structure is when deciding whether or not to supply images to an agency.

All I can find on the Adobe Stock website (https://helpx.adobe.com/stock/contributor/help/royalty-details.html) is the statement: "The royalty rate for photo, illustrations, and vector content licensed on Adobe Stock is 33% of the amount paid by the customer for the content. "

There is no mention of any special deals where this rate is not honored.

So if (big if, we don't know yet what exactly was happening there) AS does indeed pay a lower rate, they would be breaking the contract.

Not only that, but they even mention that 33% will always be honored, even in the case of "custom agreements" = "special deals"

"Payment pursuant to custom agreements is always based on royalty rates of 33% for photo, illustrations, and vector content and 35% for videos"
Title: Re: Adobe Stock took my money away
Post by: Zero Talent on February 19, 2019, 17:35
The original Paypal payment request (made before the blunder was acknowledged) didn't go through.
The requested amount has been credited back and my balance turned positive again.....
Title: Re: Adobe Stock took my money away
Post by: DallasP on February 19, 2019, 21:03
I cannot believe that a software sometimes calculates wrong and sometimes right ... why does this mistake affect only a few sales (and most of all the bigger ones!) ??? Please give us a conclusive explanation of this!

And since your software cannot be trusted (at the moment) ... please give us the names of the buyers of these incorrectly calculated downloads, so that we can double-check this ourselves.

This is the only way you can regain lost trust!

All of us know, it was not the first time, AS calculates wrong ...

I don't know if you've ever coded before or not but, when you start working with thousands of functions, thousands of people and millions of lines of code. Stuff has a way of doing things that you don't expect when building it. lol.
Title: Re: Adobe Stock took my money away
Post by: MatHayward on February 19, 2019, 21:44
Thank you for your patience as I worked to gather the facts of what happened. Between February 6 and February 13, royalty rates for some licenses purchased were paid 33% based on an inaccurate price. On February 15, the incorrect royalties were corrected to 33% of the accurate price paid for the licenses.

A follow up email has been sent to the affected contributor accounts with more specific details of the adjustments. The earnings statistics in the Adobe Stock Contributor Portal now show the adjusted amount for impacted contributors. 

Again, thank you for your patience. If any new information becomes available I will share it with you. 

-Mat Hayward
Title: Re: Adobe Stock took my money away
Post by: Jo Ann Snover on February 19, 2019, 23:37
Mat, this evening I was credited with a subscription sale at $66. Is that a recurrence of the error or a valid royalty amount?

Also, I do not see adjusted amounts in the Adobe Stock contributor interface. The original sales show with their higher (unadjusted) royalties and there is no entry for an adjustment amount. The adjustments do show up in the Fotolia contributor interface.
Title: Re: Adobe Stock took my money away
Post by: pictureman75 on February 20, 2019, 01:53
Mat, that can be right, I hope ... but in this case adobe should give us more than just a statement. If your statement is correct , then adobe should have no problem giving us the buyer's data as an exception - maybe just a sample we selected to be checked by some contributors.
Title: Re: Adobe Stock took my money away
Post by: Pauws99 on February 20, 2019, 02:45
Mat, that can be right, I hope ... but in this case adobe should give us more than just a statement. If your statement is correct , then adobe should have no problem giving us the buyer's data as an exception - maybe just a sample we selected to be checked by some contributors.
I'm not sure buyers would take the same view to be honest or even under various privacy laws Adobe could do that legally.
Title: Re: Adobe Stock took my money away
Post by: Mir on February 20, 2019, 04:07
Hello Mat, I received a letter stating this:
" if you requested a payout which is still pending, we are cancelling the request and credit the amount back to your account."
But my request is still showing as pending and the money are not showing in my current balance.
Will the request be cancelled or will I receive the royalties?
Title: Re: Adobe Stock took my money away
Post by: veerizon on February 20, 2019, 04:48
apple take 30% cut in the appstore,  google take 30% cute in the play store, adobe take 67% cut but maybe still not enough :/
Title: Re: Adobe Stock took my money away
Post by: eyewave on February 20, 2019, 05:40
Hello Mat, I received a letter stating this:
" if you requested a payout which is still pending, we are cancelling the request and credit the amount back to your account."
But my request is still showing as pending and the money are not showing in my current balance.
Will the request be cancelled or will I receive the royalties?

I got the payment requested on 12th today.
Title: Re: Adobe Stock took my money away
Post by: Brasilnut on February 20, 2019, 06:33
This came through last night...not getting my hopes up....
Title: Re: Adobe Stock took my money away
Post by: MatHayward on February 20, 2019, 10:07
Mat, this evening I was credited with a subscription sale at $66. Is that a recurrence of the error or a valid royalty amount?

Also, I do not see adjusted amounts in the Adobe Stock contributor interface. The original sales show with their higher (unadjusted) royalties and there is no entry for an adjustment amount. The adjustments do show up in the Fotolia contributor interface.

That is a valid royalty amount Jo Ann.

-Mat
Title: Re: Adobe Stock took my money away
Post by: fotorob on February 20, 2019, 10:20
Mat, this evening I was credited with a subscription sale at $66. Is that a recurrence of the error or a valid royalty amount?

Also, I do not see adjusted amounts in the Adobe Stock contributor interface. The original sales show with their higher (unadjusted) royalties and there is no entry for an adjustment amount. The adjustments do show up in the Fotolia contributor interface.

That is a valid royalty amount Jo Ann.

-Mat

Mat, when will the deductions be shown in the acitivity statistics in the Adobe Stock backend?
Title: Re: Adobe Stock took my money away
Post by: UIcomments on February 20, 2019, 10:30
I think quotes from the "Office space" are quite appropriate.

"And I said, I don't care if they lay me off either, because I told, I told Bill that if they move my desk one more time, then, then I'm quitting, I'm going to quit."

"The ratio of people to cake is too big."

"I could set the building on fire"
Title: Re: Adobe Stock took my money away
Post by: Jo Ann Snover on February 20, 2019, 11:04
Mat, this evening I was credited with a subscription sale at $66. Is that a recurrence of the error or a valid royalty amount?

Also, I do not see adjusted amounts in the Adobe Stock contributor interface. The original sales show with their higher (unadjusted) royalties and there is no entry for an adjustment amount. The adjustments do show up in the Fotolia contributor interface.

That is a valid royalty amount Jo Ann.

-Mat

Thanks for checking. You can close the support request I sent in with the same question :)
Title: Re: Adobe Stock took my money away
Post by: davidbautista on February 21, 2019, 10:48
I haven't ever seen the royalties from those sales.  The pirate accounts are closed but it appears that the royalties are simply 'absorbed' into the agency (not only Adobe stock.. all sites seem to do it this way).  Shouldn't those earnings be passed onto the photographers account?

I couldn't agree more. This has happened to me too and I SHOULD be owed several hundred dollars (that I know of).

The thief didn't get the payout, the customer didn't get the money back, and I didn't get it. So... Basically the agency stole it. Quite low.
I was thinking the same...
Title: Re: Adobe Stock took my money away
Post by: Julietphotography on February 21, 2019, 14:51
This is an accounting nightmare.

I am also affected, BUT I cannot see the deductions in my Adobe Stock backend. Only on the Fotolia backend, but even there I cannot see the images affected.
I need to share revenues with my team, so this is terrible.



Do you still have access to your Fotolia account? Since I did what Adobe asked with signing in to their website, even if they promised my account with Fotolia would be still there, I cannot access it anymore. And the dashboard on Adobe is horrible, very hard to find any info at all.  Not to mention royalties down of course. I want my Fotolia account back. Very disappointed.
Title: Re: Adobe Stock took my money away
Post by: Julietphotography on February 21, 2019, 15:43
Mat, this evening I was credited with a subscription sale at $66. Is that a recurrence of the error or a valid royalty amount?

Also, I do not see adjusted amounts in the Adobe Stock contributor interface. The original sales show with their higher (unadjusted) royalties and there is no entry for an adjustment amount. The adjustments do show up in the Fotolia contributor interface.

That is a valid royalty amount Jo Ann.

-Mat


That is a valid royalty amount Jo Ann.


Hello Mat, I also got similar royalties, could you tell us what kind of license is that? Is it from new customers? It's very unusual, looks great but unreal. Is this extended license? I am not able to see anything there, on my Adobe dashboard. Are we going to be getting such royalties more often now?

Also, is there still any chance to access my Fotolia account after joining Adobe? I miss my old dashboard really much but cannot go there anymore even if it was promised it would be possible.