Author Topic: Adobe Stock took my money away (Read 31496 times)

jamiehooper · « **Reply #50 on:** February 15, 2019, 12:47 »

The Adobe giveth and the Adobe taketh away.
I'm looking at this philosophically: I never actually had those big sales, so they didn't actually subtract anything.

Nope. Didn't work. I'm still pissed.

RAW · « **Reply #51 on:** February 15, 2019, 13:18 »

Someone had to pay for their new website.

MatHayward · « **Reply #52 on:** February 15, 2019, 14:41 »

Some contributors received higher royalties than they were entitled to due to a technical error. Many of you received an email stating that the issue affected sales on February 12, but the correct time period was February 6 - 13. We have adjusted the royalties of the affected contributors and the current balance of available payout for all contributors is accurate on Adobe Stock and Fotolia. We sincerely apologize for any inconvenience this has caused.

We are actively working on addressing the Adobe Stock contributor portal to reflect any negative adjustments in the earnings details.

As soon as we have updated information we will share it with you.

HalfFull · « **Reply #53 on:** February 15, 2019, 17:43 »

Quote from: MatHayward on February 15, 2019, 14:41

Some contributors received higher royalties than they were entitled to due to a technical error. Many of you received an email stating that the issue affected sales on February 12, but the correct time period was February 6 - 13. We have adjusted the royalties of the affected contributors and the current balance of available payout for all contributors is accurate on Adobe Stock and Fotolia. We sincerely apologize for any inconvenience this has caused.

We are actively working on addressing the Adobe Stock contributor portal to reflect any negative adjustments in the earnings details.

As soon as we have updated information we will share it with you.

Thanks for getting in touch Mat... appreciated the update!

Uncle Pete · « **Reply #54 on:** February 15, 2019, 18:05 »

Quote from: fotorob on February 15, 2019, 08:19

Some people report that they got reply from Adobe Stock support who says the problem was active during February 6th-13th.

This means it was running eight days without anybody noticing?

True we probably got full credit instead of the percentage. I see mine was adjusted down -$20

But yes, running wrong numbers for a week and no one at home noticed?

Thanks Mat you are always appreciated for being a reliable source for facts.

Minsc · « **Reply #55 on:** February 15, 2019, 20:45 »

Logged into the Fotolia website and I finally saw what I owe Adobe. Looks like I have a bit of catching up to do.

What looks like a new BME turned out to be a disappointment.

Jo Ann Snover · « **Reply #56 on:** February 15, 2019, 22:01 »

How about you gather all the specifics first and then report them, in detail, to the affected contributors?

My balance dropped by about $70. That's one mistake? Two? Ten??

Why is it OK to rush to remove money you can't account for properly to contributors you can't address by name?

Adobe could have handled a technical error much, much better than this

And with respect.

Thanks Mat for relaying the corporate message, but I'm sure you're no happier about this than we are.

Sent from my SM-T800 using Tapatalk

pictureman75 · « **Reply #57 on:** February 16, 2019, 02:17 »

I cannot believe that a software sometimes calculates wrong and sometimes right ... why does this mistake affect only a few sales (and most of all the bigger ones!)

Please give us a conclusive explanation of this!

And since your software cannot be trusted (at the moment) ... please give us the names of the buyers of these incorrectly calculated downloads, so that we can double-check this ourselves.

This is the only way you can regain lost trust!

All of us know, it was not the first time, AS calculates wrong ...

cruiser · « **Reply #58 on:** February 16, 2019, 05:52 »

Quote from: MatHayward on February 15, 2019, 14:41

Many of you received an email stating that the issue affected sales on February 12, but the correct time period was February 6 - 13.
As soon as we have updated information we will share it with you.

I had 5 deductions. And because, its always more, then on weekend-days at all, it must have been under the week then.
On the other Hand, the "real" earnings on at least two of this days, are now much to low in average.
It doesn't make Sense to me...

jonbull · « **Reply #59 on:** February 16, 2019, 10:10 »

in addiction payment are on hold but deduction are already active....what a great company.....really sometimes i hope we will be back to communism.......workers contributor are crap...while most of these companies pour money down the trash for ads and testimonials forgetting the importance of us. as i said we deserved all of this for accepting 10 years ago to sell photos for penny...luckily thing s will change soon cause free photos will destroy completely this business

Minsc · « **Reply #60 on:** February 17, 2019, 15:28 »

Quote from: jonbull on February 16, 2019, 10:10

in addiction payment are on hold but deduction are already active....what a great company.....really sometimes i hope we will be back to communism.......workers contributor are crap...while most of these companies pour money down the trash for ads and testimonials forgetting the importance of us. as i said we deserved all of this for accepting 10 years ago to sell photos for penny...luckily thing s will change soon cause free photos will destroy completely this business

Please don't. The last thing you want is the equally-shared miseries of communism.

If Adobe made a mistake, they have the right to correct it. For that whole week, my earnings were abnormally high. I'm sure everyone was happy to see nice sales days, but it was too good to be true. That doesn't mean Adobe should pay the price for it. I can understand why people are upset, but principal is principal.

Anja_Kaiser · « **Reply #61 on:** February 18, 2019, 07:39 »

Quote from: Uncle Pete on February 15, 2019, 18:05

Quote from: fotorob on February 15, 2019, 08:19
Some people report that they got reply from Adobe Stock support who says the problem was active during February 6th-13th.

This means it was running eight days without anybody noticing?

True we probably got full credit instead of the percentage.

Doesn't seem to be that simple. In my case it was about one single sale only and I remembered the strange amount, therefore it was easy to find it again. It was labeled as a vector sub (not an extended) for 115,24. If I go to "show details" by clicking the file ID (within the sales overview on FT), those read "earned credits: 14,4" and they deducted exactly the difference of 100,84. This isn't the percentage of 33% we should get for a negotiated deal/license, though, but equals 12,5% instead.

pictureman75 · « **Reply #62 on:** February 18, 2019, 08:00 »

I checked it again - and here it's completely the same!!!

I had three commission-reductions (28,04 -> 3,50 … 16 -> 2 … 26,4 -> 3,3) … always exactly 12,5% … if it’s true that the error was that they paid us mistakenly the total sales price first, then we got really 12,5 % for these sales!!!

I did screen shots …

jonbull · « **Reply #63 on:** February 18, 2019, 08:55 »

still payment not in payoneer...still a negative amount n adobe not clarify.....they come here a null explanation, we make an error and that's it...this is how they run business.
they are also selling nothing compared to fotolia times.

jonbull · « **Reply #64 on:** February 18, 2019, 09:00 »

Quote from: outdoorfreak on February 18, 2019, 08:00

I checked it again - and here it's completely the same!!!

I had three commission-reductions (28,04 -> 3,50 … 16 -> 2 … 26,4 -> 3,3) … always exactly 12,5% … if it’s true that the error was that they paid us mistakenly the total sales price first, then we got really 12,5 % for these sales!!!

I did screen shots …

yes here too....99 dollar become 13 dollar in the royalty page of the sold images....with a refund for each image of 85 dollar near...totally obscure way.

Shelma1 · « **Reply #65 on:** February 18, 2019, 10:03 »

Is Adobe paying us 12.5% royalties? Inquiring minds want to know.

pictureman75 · « **Reply #66 on:** February 18, 2019, 10:38 »

A second thing that makes me angry ...

They reduced an AS Extended License (26,4 -> 3,3 ... 12,5%) ... first I thought, it was reduced by the buyer to a normal AS Credit Sale - but now I heard about 2 other contributors, that they had the same reduction (of AS Extended Licenses) with that batch on friday (and - from very different sales times!).

So, I cannot believe, that many buyers of AS Extended Licences reduce their purchase at the same time!

Are more of this out there ?

I really want to know, what's going on there!

HalfFull · « **Reply #67 on:** February 18, 2019, 10:45 »

I feel that I've been quite patient with AS / FT but that is wearing thin. It would seem they have now taken the majority of all my income from Friday the 15th now. This is outside of the 6-13th time frame and without warning or explanation.

I have also sent this concern directly to them... hopefully they'll confirm what they are up to!

Zero Talent · « **Reply #68 on:** February 18, 2019, 11:06 »

Quote from: outdoorfreak on February 18, 2019, 08:00

I checked it again - and here it's completely the same!!!

I had three commission-reductions (28,04 -> 3,50 … 16 -> 2 … 26,4 -> 3,3) … always exactly 12,5% … if it’s true that the error was that they paid us mistakenly the total sales price first, then we got really 12,5 % for these sales!!!

I did screen shots …

Where do you see these adjustments?
In my case, I can still see those high sales (over $300, over $130, etc), both on AS and FT sites....

pictureman75 · « **Reply #69 on:** February 18, 2019, 11:08 »

Please check the post from Anja ... she explained, where you can see the numbers!

Anja_Kaiser · « **Reply #70 on:** February 18, 2019, 11:20 »

Quote from: Zero Talent on February 18, 2019, 11:06

Where do you see these adjustments?
In my case, I can still see those high sales (over $300, over $130, etc), both on AS and FT sites....

Go to "credits" on Fotolia, then search for the respective sale. The image ID left besides the high/original amount is click-able and gets you to the sale's details. There you should see what's left.

HalfFull · « **Reply #71 on:** February 18, 2019, 11:52 »

Well, my AS stats now say (for the Fri 15th) 30 sales for £1.49?!?!

This makes no sense what so ever. It's like they've just decided on an amount to deduct and taken it off a random day! That will certainly look odd on my accounts... It will look like I'm fiddling the tax man

jonbull · « **Reply #72 on:** February 18, 2019, 12:06 »

yes but why they block payment if they deducted negative amount already?...so we have a payment not done, and a negative balance that is already there...so let me see they will keep the payment for long time then your balance is negative so need time to go back positive and able to ask for a new payment...unbielevabel...reall speechless...at least cancel the payment and simply put that money back in the account so i can as a new payment.....this matt come here two words and that's it.....

Fairplay · « **Reply #73 on:** February 18, 2019, 12:22 »

Same here 12.5% left from the previous amount of my three big sales.
I expect from Adobe to explain what exactly is happening here.
I'm putting my trust on pause!

Zero Talent · « **Reply #74 on:** February 18, 2019, 12:31 »

Quote from: Anja_Kaiser on February 18, 2019, 11:20

Quote from: Zero Talent on February 18, 2019, 11:06
Where do you see these adjustments?
In my case, I can still see those high sales (over $300, over $130, etc), both on AS and FT sites....
Go to "credits" on Fotolia, then search for the respective sale. The image ID left besides the high/original amount is click-able and gets you to the sale's details. There you should see what's left.

Thanks. I found the info.

I can also confirm that the percentage I was left with is only 12.5% (for each sale in the bunch, exactly the same 12.5%)

Mat, this is very disappointing. What's going on?

Royalties overview
The royalty rate for photo, illustrations, and vector content licensed on Adobe Stock is 33% of the amount paid by the customer for the content. For video, the royalty rate is 35% of the amount. This amount depends on the customer’s subscription plan and the type of content licensed. For payment on downloads made under subscription plans, a minimum guarantee applies that may replace the royalty rate calculation. We also license content through custom agreements not reflected in the royalty table. Payment pursuant to custom agreements is always based on royalty rates of 33% for photo, illustrations, and vector content and 35% for videos. Terms for Adobe Stock and Fotolia differ. See our Royalty table for details.

https://helpx.adobe.com/stock/contributor/help/royalty-details.html

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Author Topic: Adobe Stock took my money away (Read 31496 times)

jamiehooper

RAW

MatHayward

HalfFull

Uncle Pete

Minsc

Jo Ann Snover

pictureman75

cruiser

jonbull

Minsc

Anja_Kaiser

pictureman75

jonbull

jonbull

Shelma1

pictureman75

HalfFull

Zero Talent

pictureman75

Anja_Kaiser

HalfFull

jonbull

Fairplay

Zero Talent

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