Author Topic: Adobe Stock took my money away (Read 26760 times)

pictureman75 · « **Reply #100 on:** February 19, 2019, 14:02 »

... as you said yourself ... one agency has already done it, why not others? We would never have noticed it if they hadn't screwed up themselves.

Zero Talent · « **Reply #101 on:** February 19, 2019, 16:29 »

Quote from: dirkr on February 19, 2019, 12:33

Quote from: Jo Ann Snover on February 19, 2019, 11:05

It's not right that contributors don't know and can't find out what the royalty structure is when deciding whether or not to supply images to an agency.

All I can find on the Adobe Stock website (https://helpx.adobe.com/stock/contributor/help/royalty-details.html) is the statement: "The royalty rate for photo, illustrations, and vector content licensed on Adobe Stock is 33% of the amount paid by the customer for the content. "

There is no mention of any special deals where this rate is not honored.

So if (big if, we don't know yet what exactly was happening there) AS does indeed pay a lower rate, they would be breaking the contract.

Not only that, but they even mention that 33% will always be honored, even in the case of "custom agreements" = "special deals"

"Payment pursuant to custom agreements is always based on royalty rates of 33% for photo, illustrations, and vector content and 35% for videos"

Zero Talent · « **Reply #102 on:** February 19, 2019, 17:35 »

The original Paypal payment request (made before the blunder was acknowledged) didn't go through.
The requested amount has been credited back and my balance turned positive again.....

DallasP · « **Reply #103 on:** February 19, 2019, 21:03 »

Quote from: outdoorfreak on February 16, 2019, 02:17

I cannot believe that a software sometimes calculates wrong and sometimes right ... why does this mistake affect only a few sales (and most of all the bigger ones!) Please give us a conclusive explanation of this!

And since your software cannot be trusted (at the moment) ... please give us the names of the buyers of these incorrectly calculated downloads, so that we can double-check this ourselves.

This is the only way you can regain lost trust!

All of us know, it was not the first time, AS calculates wrong ...

I don't know if you've ever coded before or not but, when you start working with thousands of functions, thousands of people and millions of lines of code. Stuff has a way of doing things that you don't expect when building it. lol.

MatHayward · « **Reply #104 on:** February 19, 2019, 21:44 »

Thank you for your patience as I worked to gather the facts of what happened. Between February 6 and February 13, royalty rates for some licenses purchased were paid 33% based on an inaccurate price. On February 15, the incorrect royalties were corrected to 33% of the accurate price paid for the licenses.

A follow up email has been sent to the affected contributor accounts with more specific details of the adjustments. The earnings statistics in the Adobe Stock Contributor Portal now show the adjusted amount for impacted contributors.

Again, thank you for your patience. If any new information becomes available I will share it with you.

-Mat Hayward

Jo Ann Snover · « **Reply #105 on:** February 19, 2019, 23:37 »

Mat, this evening I was credited with a subscription sale at $66. Is that a recurrence of the error or a valid royalty amount?

Also, I do not see adjusted amounts in the Adobe Stock contributor interface. The original sales show with their higher (unadjusted) royalties and there is no entry for an adjustment amount. The adjustments do show up in the Fotolia contributor interface.

pictureman75 · « **Reply #106 on:** February 20, 2019, 01:53 »

Mat, that can be right, I hope ... but in this case adobe should give us more than just a statement. If your statement is correct , then adobe should have no problem giving us the buyer's data as an exception - maybe just a sample we selected to be checked by some contributors.

Pauws99 · « **Reply #107 on:** February 20, 2019, 02:45 »

Quote from: outdoorfreak on February 20, 2019, 01:53

Mat, that can be right, I hope ... but in this case adobe should give us more than just a statement. If your statement is correct , then adobe should have no problem giving us the buyer's data as an exception - maybe just a sample we selected to be checked by some contributors.

I'm not sure buyers would take the same view to be honest or even under various privacy laws Adobe could do that legally.

Mir · « **Reply #108 on:** February 20, 2019, 04:07 »

Hello Mat, I received a letter stating this:
" if you requested a payout which is still pending, we are cancelling the request and credit the amount back to your account."
But my request is still showing as pending and the money are not showing in my current balance.
Will the request be cancelled or will I receive the royalties?

veerizon · « **Reply #109 on:** February 20, 2019, 04:48 »

apple take 30% cut in the appstore, google take 30% cute in the play store, adobe take 67% cut but maybe still not enough :/

eyewave · « **Reply #110 on:** February 20, 2019, 05:40 »

Quote from: Mir on February 20, 2019, 04:07

Hello Mat, I received a letter stating this:
" if you requested a payout which is still pending, we are cancelling the request and credit the amount back to your account."
But my request is still showing as pending and the money are not showing in my current balance.
Will the request be cancelled or will I receive the royalties?

I got the payment requested on 12th today.

Brasilnut · « **Reply #111 on:** February 20, 2019, 06:33 »

This came through last night...not getting my hopes up....

fotorob · « **Reply #113 on:** February 20, 2019, 10:20 »

Quote from: MatHayward on February 20, 2019, 10:07

Quote from: Jo Ann Snover on February 19, 2019, 23:37
Mat, this evening I was credited with a subscription sale at $66. Is that a recurrence of the error or a valid royalty amount?

Also, I do not see adjusted amounts in the Adobe Stock contributor interface. The original sales show with their higher (unadjusted) royalties and there is no entry for an adjustment amount. The adjustments do show up in the Fotolia contributor interface.

That is a valid royalty amount Jo Ann.

-Mat

Mat, when will the deductions be shown in the acitivity statistics in the Adobe Stock backend?

UIcomments · « **Reply #114 on:** February 20, 2019, 10:30 »

I think quotes from the "Office space" are quite appropriate.

"And I said, I don't care if they lay me off either, because I told, I told Bill that if they move my desk one more time, then, then I'm quitting, I'm going to quit."

"The ratio of people to cake is too big."

"I could set the building on fire"

Jo Ann Snover · « **Reply #115 on:** February 20, 2019, 11:04 »

Quote from: MatHayward on February 20, 2019, 10:07

Quote from: Jo Ann Snover on February 19, 2019, 23:37
Mat, this evening I was credited with a subscription sale at $66. Is that a recurrence of the error or a valid royalty amount?

Also, I do not see adjusted amounts in the Adobe Stock contributor interface. The original sales show with their higher (unadjusted) royalties and there is no entry for an adjustment amount. The adjustments do show up in the Fotolia contributor interface.

That is a valid royalty amount Jo Ann.

-Mat

Thanks for checking. You can close the support request I sent in with the same question

davidbautista · « **Reply #116 on:** February 21, 2019, 10:48 »

Quote from: increasingdifficulty on February 19, 2019, 09:11

Quote from: leaf on February 19, 2019, 09:06
I haven't ever seen the royalties from those sales. The pirate accounts are closed but it appears that the royalties are simply 'absorbed' into the agency (not only Adobe stock.. all sites seem to do it this way). Shouldn't those earnings be passed onto the photographers account?

I couldn't agree more. This has happened to me too and I SHOULD be owed several hundred dollars (that I know of).

The thief didn't get the payout, the customer didn't get the money back, and I didn't get it. So... Basically the agency stole it. Quite low.

I was thinking the same...

Julietphotography · « **Reply #117 on:** February 21, 2019, 14:51 »

Quote from: fotorob on February 15, 2019, 03:38

This is an accounting nightmare.

I am also affected, BUT I cannot see the deductions in my Adobe Stock backend. Only on the Fotolia backend, but even there I cannot see the images affected.
I need to share revenues with my team, so this is terrible.

Do you still have access to your Fotolia account? Since I did what Adobe asked with signing in to their website, even if they promised my account with Fotolia would be still there, I cannot access it anymore. And the dashboard on Adobe is horrible, very hard to find any info at all. Not to mention royalties down of course. I want my Fotolia account back. Very disappointed.

Julietphotography · « **Reply #118 on:** February 21, 2019, 15:43 »

Quote from: MatHayward on February 20, 2019, 10:07

Quote from: Jo Ann Snover on February 19, 2019, 23:37
Mat, this evening I was credited with a subscription sale at $66. Is that a recurrence of the error or a valid royalty amount?

Also, I do not see adjusted amounts in the Adobe Stock contributor interface. The original sales show with their higher (unadjusted) royalties and there is no entry for an adjustment amount. The adjustments do show up in the Fotolia contributor interface.

That is a valid royalty amount Jo Ann.

-Mat

That is a valid royalty amount Jo Ann.

Hello Mat, I also got similar royalties, could you tell us what kind of license is that? Is it from new customers? It's very unusual, looks great but unreal. Is this extended license? I am not able to see anything there, on my Adobe dashboard. Are we going to be getting such royalties more often now?

Also, is there still any chance to access my Fotolia account after joining Adobe? I miss my old dashboard really much but cannot go there anymore even if it was promised it would be possible.

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Author Topic: Adobe Stock took my money away (Read 26760 times)

pictureman75

Zero Talent

Zero Talent

DallasP

MatHayward

Jo Ann Snover

pictureman75

Pauws99

Mir

veerizon

eyewave

Brasilnut

MatHayward

fotorob

UIcomments

Jo Ann Snover

davidbautista

Julietphotography

Julietphotography

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