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Author Topic: Adobe swapped one of my pictures out!? Help!  (Read 1215 times)

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« on: March 15, 2022, 13:25 »
0
So, the weirdest thing happened today: I looked at my sales and noticed that I had one where I did not recognise the preview picture at all. So I clicked on it, and it shows a photo of some Greek (?) ruins.

So, apparently I have sold this photo. Problem is: I have not taken it. Never seen it before in my life. I don't even have ANY photos in my whole account, I only do vectors / illustrations. The file description fits the vector that, up to now, had been there.

Does anyone have experience with this sort of bug? Does it resolve itself or should I contact someone at Adobe? Maybe Mat sees this and has an idea?


« Reply #1 on: March 15, 2022, 20:42 »
0
So, the weirdest thing happened today: I looked at my sales and noticed that I had one where I did not recognise the preview picture at all. So I clicked on it, and it shows a photo of some Greek (?) ruins.

So, apparently I have sold this photo. Problem is: I have not taken it. Never seen it before in my life. I don't even have ANY photos in my whole account, I only do vectors / illustrations. The file description fits the vector that, up to now, had been there.

Does anyone have experience with this sort of bug? Does it resolve itself or should I contact someone at Adobe? Maybe Mat sees this and has an idea?

Nope, that's a new one for me. Send me an email with the image ID number, a screen shot of your activity stats showing the sale, and your Adobe ID and I'll check it out. Email [email protected]

Thanks,

Mat


 

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