MicrostockGroup

Agency Based Discussion => Adobe Stock => Topic started by: aphasia on December 19, 2020, 19:33

Title: Adobe upload issue from Microstock Plus
Post by: aphasia on December 19, 2020, 19:33
Is anyone else experiencing upload issues to Adobe Stock via Microstock Plus? Basically on upload a pop up box says enter code from email or text message to continue upload but no email or text message has been received (in any inbox, junk mail etc). Anyone know how to solve this issue? I've not seen this before.
Thanks
Richard
Title: Re: Adobe upload issue from Microstock Plus
Post by: Niakris on December 20, 2020, 00:35
Is anyone else experiencing upload issues to Adobe Stock via Microstock Plus? Basically on upload a pop up box says enter code from email or text message to continue upload but no email or text message has been received (in any inbox, junk mail etc). Anyone know how to solve this issue? I've not seen this before.
Thanks
Richard

Adobe may first request the last 4 digits of your phone number connected to them as a confirmation.
Try entering that if you don't receive any code.
Title: Re: Adobe upload issue from Microstock Plus
Post by: rushay on December 20, 2020, 03:50
I'm having the same issue. It does not give me the option to put my last four digits of my number in.
Title: Re: Adobe upload issue from Microstock Plus
Post by: aphasia on December 20, 2020, 05:38
I'll try entering the last 4 digits of my phone number if it happens again, I now have a critical error so have deactivated Adobe and will re-activate later today to try sort it. In meantime I will just upload manually.
Title: Re: Adobe upload issue from Microstock Plus
Post by: steheap on December 20, 2020, 10:48
I think that when I had a similar issue in the past, I changed my security settings on the Adobe site to use an authenticator app rather than a text message for 2 stage authentication. That did seem to work OK!
Title: Re: Adobe upload issue from Microstock Plus
Post by: rushay on December 20, 2020, 11:20
I think it might have to do with the new signin authenticator app. I just downloaded the app signed out and in and got the code on the app and it worked again.