Quote from: MatHayward on May 12, 2023, 11:38

Quote from: Unamas on May 11, 2023, 23:17

Something started to work, but now I'm stuck on "This code has already been redeemed" when I try to redeem the code on https://redeem.adobe.com/

Obviously I didn't redeem it before

We are looking into this. I'll provide an update asap.

Thank you,

Mat

The issue described above has been resolved. If you are still having trouble redeeming your code, please reach out via the contact us link found at the bottom of the Adobe Stock Contributor Portal.

thank you,

Mat Hayward

Hello Mat! The issue is still not resolved. When I click on the blue bar I get an error message:
"We are experiencing a network outage which is impacting your partner offer. We do not have an estimated timeline for resolution yet, but it's being treated with the highest priority.

Our sincerest apologies for the inconvenience and thank you for your patience. Please check back soon. "

It was resolved.

They have experienced another issue with the redemptions so it's temporarily down again. Should be back up and running soon. Thanks for your patience.

Word of the day:
Being taken for a jerk is annoying, even when it's true, but I don't know if a big jerk realizes that?

Hi Mat!
When will the problem be resolved?
When I click on the blue bar, I get an error message:

"We are experiencing a network outage that is impacting your partner offering. We do not yet have an estimated timeline for resolution, but it is being treated with the highest priority.
Our sincere apologies for the inconvenience and thank you for your patience. Please come back soon

I need to redeem the code because my subscription has expired

Thanks

Hopefully very soon. I'll post here when it's fixed.

Thanks for your patience,

Mat

Any progress?  My renewal time approaches.  The blue bar keeps tempting me to click. 

I've never received the code this year.  Everybody got it already?  Maybe I didn't qualify.

Hello Mat,

I hope you are still following this thread because I have a question

If I redeem my complimentary single app plan now, could I upgrade it to all apps plan by paying the difference? Or would I still have to pay the full price for all apps plan even though I have a year of complimentary single app membership?

I hope the question was clear enough.

Thanks in advance for the answer if you are around.

Without you, there is no us.

-Mat Hayward

With AI there is no me. Give us an opt-out for AI.

Also explain clearly what "training" means in the context of your AI system. Does it involve taking parts of current images to create new ones?

Hopefully AI will kill Adobe's software market share. Someone will create an engine that uses a rival software to do everything Adobe currently does. How does that sound? Sounds like a real possibility to me. Users won't have to know how to use the software. They will just guide it to produce the product they want with text or voice commands. Potentially one piece of software on some cloud somewhere in the world could pump out thousands of business documents a day. AI will take care of balance and form, quality control and output standards. I can imagine business persons just saying, I need a three fold A4 pamphlet and AI will guide them through it.

Hi Mat

Am really hoping you follow this thread as I can't seem to resolve my issue through the usual channels. My previous redemption code is about to expire and I have a blue banner saying I'm eligible for a new one but when I click on it I get the message "APO codes not available for this product". I currently have the Creative Cloud All Apps 100GB plan. I sent a message via the "contact us" page 3 weeks ago but haven't received a reply and twice tried the online chat but they've been unable to help me. I now only have 3 days left to apply a new code so am really hoping you can advise me before I lose access to PS

i have exactly the same problems, no reply to my emails, the chat can't help me. My subscription ends on thursday. Mat, it seems you are our last hope

@RuthBlack and @Snowblood

Send me an email with the Adobe ID associated with your contributor account and I'll see what I can do.

email: [email protected]

Thanks,

Mat Hayward

Thank you, you got an email

@Ruthblack: I've sent you a direct email with a replacement code.

@Snowblood: My colleague has sent you a replacement code in response to a support ticket you submitted.

Please check your emails. You should be all set.

Stay creative,

Mat Hayward

Thanks very much Mat, all sorted now!

my blue bar (free all apps) has gone.I did not use it.

Yes, the blue bar was disabled earlier this week. The code is still valid. If you did not copy/save it, please contact support via the contact us link at the bottom of the portal and the team should be able to assist.

I would do this sooner, rather than later.

-Mat Hayward