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Author Topic: Banned accounts with no explanation  (Read 5151 times)

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« on: June 11, 2009, 10:04 »
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Long story short: I joined Fotolia last year. Someone purchased a handful of my images with a stolen credit card, and I was banned. If that is the way they decide to run their business, fine. Took a long time to get my balance from them, but they paid up eventually. Just last month, they agreed to let me rejoin. I started uploading images, and within 4 days, I was banned again with no explanation. A stream of emails to Fotolia (tech support and management) have gone unanswered.

And now I am reading that others are going through the same thing (most recently, michey).

Is there anybody from Fotolia reading these forums that can help us out??


puravida

  • diablo como vd
« Reply #1 on: June 11, 2009, 10:15 »
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My only guess, and I repeat.. it's my guess, is probably how you handled your communications with Support and Fotolia in general.
Through my experience with Fotolia, they (Support) have been very communicative with me. I have not got the "runaround" that you mentioned,etc..
Perharps, it was how you handled this case, ie. putting it here and / or in other forum,etc.. that brought up the bad blood between you and Fotolia.

Other than that, I cannot really GUESS why Fotolia would want to "screw" you, or anyone else, for that matters.

« Reply #2 on: June 11, 2009, 10:23 »
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Norebbo,

Just as well.  I "banned" myself from FT a month ago. They are too dictatorial for me.


« Reply #3 on: June 11, 2009, 10:28 »
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My only guess, and I repeat.. it's my guess, is probably how you handled your communications with Support and Fotolia in general.
Through my experience with Fotolia, they (Support) have been very communicative with me. I have not got the "runaround" that you mentioned,etc..
Perharps, it was how you handled this case, ie. putting it here and / or in other forum,etc.. that brought up the bad blood between you and Fotolia.

Other than that, I cannot really GUESS why Fotolia would want to "screw" you, or anyone else, for that matters.

Possibly. I didn't make any threats or anything (lol!), but I was initially upset. All follow up correspondence has been business professional, but they refuse to acknowledge me. It's a shame, really. If they choose to ban a contributor, that's fine. But it would seem logical that they would offer some sort of explanation.

I really think I am on their "blacklist" for whatever reason. But I can't fix the "problem" if they don't tell me what that problem is.
« Last Edit: June 11, 2009, 10:31 by Norebbo »

« Reply #4 on: June 11, 2009, 10:30 »
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oops. double post.

Squat

  • If you think you know, you know squat
« Reply #5 on: June 11, 2009, 10:35 »
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 FT has been one of my favourite sites, next to DT.  no complaints about how they run the business,etc.  Support always responded to me promptly.

I suggest you be patient and write them instead of using the forum . It's not only more businesslike, it's just plain common sense ;)





« Reply #6 on: June 11, 2009, 10:42 »
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A stream of emails to Fotolia (tech support and management) have gone unanswered.

Have you tried phoning them using the number in the top LH corner of your screen? It might be much quicker.

I really don't know what to make of these stories without hearing the other side of things. It hardly makes sense that any agency would simply ban individuals without good reason __ after all they are trousering 60%+ of the sales revenue and they would just be encouraging exclusivity with their biggest rival.

I can understand that FT would probably not want to discuss individual cases on a public forum but it would be good to hear something from the management.

« Reply #7 on: June 11, 2009, 10:52 »
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they say only you have signed a contract and they can' t say nothing because is their right to don't say nothing.
Good politcs...

« Reply #8 on: June 11, 2009, 11:05 »
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I suggest you be patient and write them instead of using the forum . It's not only more businesslike, it's just plain common sense ;)

I have been trying to contact them for about a month on this issue. Unfortunately, they refuse to acknowledge me (and others in the same situation, apparently).

I am not calling anyone out here - I was just hoping there is someone here from Fotolia who can give me some insight as to what is going on, that's all.


« Reply #9 on: June 11, 2009, 11:08 »
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A stream of emails to Fotolia (tech support and management) have gone unanswered.

I really don't know what to make of these stories without hearing the other side of things. It hardly makes sense that any agency would simply ban individuals without good reason __ after all they are trousering 60%+ of the sales revenue and they would just be encouraging exclusivity with their biggest rival.


Agreed. There are two sides to every story. Unfortunately, Fotolia refuses to tell me what their side is. I honestly have no idea, and it's been a month since I've been banned.

I guess I just have to accept the fact that Fotolia doesn't want my portfolio.  :-\
« Last Edit: June 11, 2009, 11:11 by Norebbo »

« Reply #10 on: June 11, 2009, 11:21 »
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A stream of emails to Fotolia (tech support and management) have gone unanswered.

I really don't know what to make of these stories without hearing the other side of things. It hardly makes sense that any agency would simply ban individuals without good reason __ after all they are trousering 60%+ of the sales revenue and they would just be encouraging exclusivity with their biggest rival.


Agreed. There are two sides to every story. Unfortunately, Fotolia refuses to tell me what their side is. I honestly have no idea, and it's been a month since I've been banned.

I guess I just have to accept the fact that Fotolia doesn't want my portfolio.  :-\

I would say yes (your quote- Fotolia doesn't want my portfolio). It's very difficult to withdraw the damage done once you 've BURNT YOUR BRIDGES.

« Reply #11 on: June 11, 2009, 11:35 »
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I would say yes (your quote- Fotolia doesn't want my portfolio). It's very difficult to withdraw the damage done once you 've BURNT YOUR BRIDGES.


True, I don't deny that. Maybe it was a mistake to rejoin Fotolia for the second time. I'm sure this thread isn't doing good things for the possibility of getting my account back online there  ;D, but I do find it a bit discouraging how things have played out (for myself and others who are in the same situation).

Oh well. Water under the (burnt) bridge. Perhaps forgetting this whole issue (and FT in general) would do good things for my blood pressure...  :D

I'm done.


« Reply #12 on: June 11, 2009, 11:56 »
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I would say yes (your quote- Fotolia doesn't want my portfolio). It's very difficult to withdraw the damage done once you 've BURNT YOUR BRIDGES.


True, I don't deny that. Maybe it was a mistake to rejoin Fotolia for the second time. I'm sure this thread isn't doing good things for the possibility of getting my account back online there  ;D, but I do find it a bit discouraging how things have played out (for myself and others who are in the same situation).

Oh well. Water under the (burnt) bridge. Perhaps forgetting this whole issue (and FT in general) would do good things for my blood pressure...  :D

I'm done.



not to worry, N. we all burnt a certain bridge once before, that's why we learn.
 
i am lucky because the bridge i burnt (psst: i mouthed off about their high and mighty and anal reviewers , rofl) was not selling anything for me, so it was no loss to me. and i found a new site that truly like my images , so it was a blessing in disguise.

i wish you the same "blessing in disguise".

NB:
And yes, Fotolia is one heck of a good site, for me.
who knows, maybe you could go back in the far future, using another username or whatever. perharps?


 

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