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Author Topic: Can't get Fotolia? Anybody else?  (Read 4101 times)

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« on: June 26, 2008, 14:51 »
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I haven't been able to get Fotolia's page today. Does anybody else has this problem?

Denis



« Reply #1 on: June 26, 2008, 14:57 »
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No problem for me all day

« Reply #2 on: June 26, 2008, 15:04 »
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Thank you, I appreciate your response. Strange for me, I can get everywhere else except Fotolia. Oh well at least I'm glad the site is still selling images.  I guess I have a few things to figure out. Denis

jsnover

« Reply #3 on: June 26, 2008, 15:05 »
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The US site has been fine for me all day today. Which site are you trying?

« Reply #4 on: June 26, 2008, 15:10 »
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The US one.

« Reply #5 on: June 26, 2008, 16:01 »
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Did you change anything on your account or profile? I did that a couple of weeks ago, and immidiately I had problems to log into the site. After two days it was gone. I have no idea what it was and didn't mail to support.

cphoto

  • CreativeShot.com
« Reply #6 on: June 26, 2008, 16:04 »
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No problem for me in US.


« Reply #7 on: June 26, 2008, 16:34 »
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Did you change anything on your account or profile? I did that a couple of weeks ago, and immidiately I had problems to log into the site. After two days it was gone. I have no idea what it was and didn't mail to support.

I haven't changed anything. I don't even get a chance to log in as I get the dreaded "Internet Explorer cannot display the webpage".  I have tried a few things... rebooted the modem and the computer, tried Internet Explorer, Firefox and my iPod Safari... still nothing. Tried with www.fotolia.com, br.fotolia.com, fr.fotolia.com and blog.fotolia.com and still get the same dreaded page?

I am with Rogers cable in Ottawa Canada. I guess it could be related to them. I might give them a call.

Denis

« Reply #8 on: June 26, 2008, 16:39 »
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It happened to me couple of months ago.  Someone here (sorry I don't remember who  ;) ) told me to delete my cookies and my temporary internet files.  It worked!

Claude

« Reply #9 on: June 26, 2008, 16:41 »
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It happened to me couple of months ago.  Someone here (sorry I don't remember who  ;) ) told me to delete my cookies and my temporary internet files.  It worked!

Claude

Thanks, I did that too and  it still does not work.

« Reply #10 on: June 26, 2008, 20:38 »
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I finally called my internet provider and after being guided through a few technical steps, the tech thought that Fotolia was blocking me for some reason because everybody else but me could get through.

So I called Fotolia directly and a friendly tech told me that my account was still active and that no action had been initiated to block my IP address. Furthermore, the Fotolia tech guided me to do a "Trace" from my computer to their website so that I could prove to my internet provider that it was their responsability to figure this problem.

I called my provider, "Rogers Cable" (in Ottawa, Canada) and after reporting the above mention, they were willing to further investigate this problem. If anyone of you are technically knowledgable about this kind of problem, below I have inserted the route traced from my computer to Fotolia.com.  Somehow it is blocking somewhere one third of the way?? My provider said they will get back to me within 48hrs.

Tracing route to fotolia.com [89.202.137.26]
over a maximum of 30 hops:

  1     9 ms    14 ms     9 ms  10.43.96.1
  2     7 ms     9 ms     8 ms  gw03.slnt.phub.net.cable.rogers.com [66.185.90.1
45]
  3    10 ms     9 ms     8 ms  gw01.slnt.phub.net.cable.rogers.com [66.185.93.1
97]
  4    14 ms    12 ms    13 ms  so-4-1-0.gw02.ym.phub.net.cable.rogers.com [66.1
85.83.198]
  5    57 ms    55 ms    55 ms  pos-3-0.igw01.chfdrl.phub.net.cable.rogers.com [
66.185.81.1]
  6    62 ms    54 ms    55 ms  if-5-0.core2.CT8-Chicago.teleglobe.net [66.110.1
4.5]
  7    75 ms    76 ms    75 ms  if-2-0-0-719.core4.AEQ-Ashburn.teleglobe.net [21
6.6.42.49]
  8    76 ms    76 ms    77 ms  ix-6-0-2.core4.AEQ-Ashburn.teleglobe.net [216.6.
42.14]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.







« Reply #11 on: June 26, 2008, 20:47 »
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Basically it appears one or more of the servers that usually serves the route to FT for you is down.
There is nothing FT or your ISP can do about it if this is in fact the case.

Cranky MIZ
The voice of reason

« Reply #12 on: June 26, 2008, 20:56 »
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Basically it appears one or more of the servers that usually serves the route to FT for you is down.
There is nothing FT or your ISP can do about it if this is in fact the case.

Cranky MIZ
The voice of reason

Thanks, you're probably right. I guess it is just a matter of time. Denis

« Reply #13 on: June 26, 2008, 21:07 »
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Fotolia is back  :D finally!!!

Denis

vonkara

« Reply #14 on: June 27, 2008, 08:34 »
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It seem offline to me this morning ???


 

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