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Author Topic: Difficulty signing up again for AdobeStock  (Read 2574 times)

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808

« on: March 14, 2020, 17:50 »
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No matter what I do I can't create a contributor account for AdobeStock. I've been trying to change my country of residence, but I was told to delete my U.S. account and then use the same email for the Japan site. Never worked. I then deleted my Adobe account connected with that email entirely and tried to sign up again. No joy. It says that email is already being used even though the account is supposedly deleted. Then I tried to sign up using a completely different email. Again, I keep getting an error in the middle of filling out my information. I get no response from Adobe support either. Has anyone else had these issues signing up for a contributor account?
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MatHayward

« Reply #1 on: March 16, 2020, 18:25 »
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Quote from: 808 on March 14, 2020, 17:50
No matter what I do I can't create a contributor account for AdobeStock. I've been trying to change my country of residence, but I was told to delete my U.S. account and then use the same email for the Japan site. Never worked. I then deleted my Adobe account connected with that email entirely and tried to sign up again. No joy. It says that email is already being used even though the account is supposedly deleted. Then I tried to sign up using a completely different email. Again, I keep getting an error in the middle of filling out my information. I get no response from Adobe support either. Has anyone else had these issues signing up for a contributor account?

You need to contact contributor support for this. Going through support at Adobe.com will eventually route you back to us but it will take much longer. Having your Adobe ID deleted doesn't impact your contributor account other than preventing you from accessing it and creating a new account as you are experiencing now. This ultimately complicates the process unnecessarily.

Click the "contact us" link found at the bottom of the Adobe Stock Contributor portal and we'll get back to you asap.

Don't fret, we'll get you sorted out in no time flat.

-Mat
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