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Author Topic: Does Adobe have any contact info for contributors?  (Read 1897 times)

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« on: March 12, 2024, 04:01 »
0
I'm getting rejections that don't have any sense and I don't know how to contact Adobe to clarify these rejections. Do they even have any way of contacting, or do I just spam same image/videos until I get banned from the platform?

"Thanks for giving us the chance to consider your image. Unfortunately, we found that it doesn't meet our needs so we can't accept it into our collection.

Possible reasons:

- Non compliant use of another artists name.

- Undeclared Generative AI Content.

- Content not compliant with overall guidelines:

To learn more about the type of content we're looking for, please visit this page: https://www.adobe.com/go/stock-contributor-help"


MZP

« Reply #1 on: March 12, 2024, 04:16 »
+2
The only way that I know of to get an official answer from Adobe is to submit the rejected assets to the channel rejection-reasons on their Discord. You can submit up to 3 rejected assets every month, and hopefully they pick them and discuss them in the live event. As an alternative, you can submit them to the community-feedback channel, and get input from other contributors. But this is just a guessing game, where others try to guess the reason why it may have been rejected by the reviewers, it does not equate to an official answer.

« Reply #2 on: March 12, 2024, 05:11 »
0
You can share your rejected file in the adobe community discord channel and get feedback from the community. They helped me a lot when I was getting my illustrations rejected and I simply couldn't "see" the problem.

https://discord.com/channels/692119372793118831/927973134580219994

« Reply #3 on: March 12, 2024, 05:43 »
0
I'm getting rejections that don't have any sense and I don't know how to contact Adobe to clarify these rejections. Do they even have any way of contacting, or do I just spam same image/videos until I get banned from the platform?

"Thanks for giving us the chance to consider your image. Unfortunately, we found that it doesn't meet our needs so we can't accept it into our collection.

Possible reasons:

- Non compliant use of another artists name.

- Undeclared Generative AI Content.

- Content not compliant with overall guidelines:

To learn more about the type of content we're looking for, please visit this page: https://www.adobe.com/go/stock-contributor-help"

Did u create content with AI software or not?

« Reply #4 on: March 12, 2024, 05:49 »
0
I'm getting rejections that don't have any sense and I don't know how to contact Adobe to clarify these rejections. Do they even have any way of contacting, or do I just spam same image/videos until I get banned from the platform?

"Thanks for giving us the chance to consider your image. Unfortunately, we found that it doesn't meet our needs so we can't accept it into our collection.

Possible reasons:

- Non compliant use of another artists name.

- Undeclared Generative AI Content.

- Content not compliant with overall guidelines:

To learn more about the type of content we're looking for, please visit this page: https://www.adobe.com/go/stock-contributor-help"

Did u create content with AI software or not?

No. I hired someone to make me an original character design I can use in live action shot videos and images. With property release of course. For any AI generated images I checkbox that is AI generated. And this all pisses me off, because I can't contact anyone at Adobe.

« Reply #5 on: March 12, 2024, 06:14 »
0
Sounds like the reviewer thought your work was AI. I recommend you join the Discord community. You will get help there from Adobe staff, community experts and fellow contributors. https://discord.gg/adobestock

« Reply #6 on: March 12, 2024, 07:04 »
0
Adobe might have over 1 million registered producers. There is no way to offer individual personal service.

High end agencies offer that, but they just work with a few thousand people.

Just add it to the community channel, here are also Adobe admins reading there. If they find the problem interesting I am sure someone will look into it.

And you can also write to Mat, but I would try the community channel first.

« Reply #7 on: March 12, 2024, 07:06 »
0
Adobe might have over 1 million registered producers. There is no way to offer individual personal service.

High end agencies offer that, but they just work with a few thousand people.

Just add it to the community channel, here are also Adobe admins reading there. If they find the problem interesting I am sure someone will look into it.

And you can also write to Mat, but I would try the community channel first.

I disagree with the personal service aspect, when you consider the massive revenue they generate. Of COURSE they can offer it, but they may choose not to because "investors" want more $$$ in their pockets.

« Reply #8 on: March 12, 2024, 07:18 »
0
I'm getting rejections that don't have any sense and I don't know how to contact Adobe to clarify these rejections. Do they even have any way of contacting, or do I just spam same image/videos until I get banned from the platform?

"Thanks for giving us the chance to consider your image. Unfortunately, we found that it doesn't meet our needs so we can't accept it into our collection.

Possible reasons:

- Non compliant use of another artists name.

- Undeclared Generative AI Content.

- Content not compliant with overall guidelines:

To learn more about the type of content we're looking for, please visit this page: newbielink:https://www.adobe.com/go/stock-contributor-help [nonactive]"

you can use this link
newbielink:https://contributor.stock.adobe.com/en/contact [nonactive]

SpaceStockFootage

  • Space, Sci-Fi and Astronomy Related Stock Footage

« Reply #9 on: March 12, 2024, 07:21 »
+1
No. I hired someone to make me an original character design...

Were they cheap?

« Reply #10 on: March 12, 2024, 07:48 »
+5
No. I hired someone to make me an original character design...

Were they cheap?

No. I am seriously considering just dropping this stock industry crap and start drawing... I could boost sales of my artwork through my filming knowledge and make better money. Just thinking about making investments FOR making stock footage and then getting rejected makes me sick to my stomach. Meanwhile I had 95% approval rate with all AI generated images and had many sales already. Makes you think twice about what should be the logical course of action. There is a good saying: "The only way of making money in photography is by selling all your gear."

« Reply #11 on: March 12, 2024, 09:48 »
+1
No. I hired someone to make me an original character design...

Were they cheap?

No. I am seriously considering just dropping this stock industry crap and start drawing... I could boost sales of my artwork through my filming knowledge and make better money. Just thinking about making investments FOR making stock footage and then getting rejected makes me sick to my stomach. Meanwhile I had 95% approval rate with all AI generated images and had many sales already. Makes you think twice about what should be the logical course of action. There is a good saying: "The only way of making money in photography is by selling all your gear."

But there are people who photograph weddings and make more money than in stock photography. You could venture into that business, but that requires assistants, specialization and equipment.

« Reply #12 on: March 12, 2024, 11:32 »
+2
Adobe might have over 1 million registered producers. There is no way to offer individual personal service.

High end agencies offer that, but they just work with a few thousand people.

Just add it to the community channel, here are also Adobe admins reading there. If they find the problem interesting I am sure someone will look into it.

And you can also write to Mat, but I would try the community channel first.

I disagree with the personal service aspect, when you consider the massive revenue they generate. Of COURSE they can offer it, but they may choose not to because "investors" want more $$$ in their pockets.

You really want Adobe to hire 2000 people just to deal with all the complaints "why was my file declined"??
It will be by far the most abused system ever.

I'd rather they put that money into the sales team.

You can post your problems in the community chat and get quick and qualified feedback. And you can write to Mat if you believe it is very serious.

Adobe is a lo more responsive than other places.

I don't get why people expect the luxury treatment on a mass platform.

Sign up with a small exclusive agency and you will get all the direct communication you ever wanted.

There are always choices.

« Reply #13 on: March 13, 2024, 04:19 »
+2
Adobe might have over 1 million registered producers. There is no way to offer individual personal service.

High end agencies offer that, but they just work with a few thousand people.

Just add it to the community channel, here are also Adobe admins reading there. If they find the problem interesting I am sure someone will look into it.

And you can also write to Mat, but I would try the community channel first.

I disagree with the personal service aspect, when you consider the massive revenue they generate. Of COURSE they can offer it, but they may choose not to because "investors" want more $$$ in their pockets.

You really want Adobe to hire 2000 people just to deal with all the complaints "why was my file declined"??
It will be by far the most abused system ever.

I'd rather they put that money into the sales team.

You can post your problems in the community chat and get quick and qualified feedback. And you can write to Mat if you believe it is very serious.

Adobe is a lo more responsive than other places.

I don't get why people expect the luxury treatment on a mass platform.

Sign up with a small exclusive agency and you will get all the direct communication you ever wanted.

There are always choices.

Why do you assume your job is to go around on the forum telling people off. You're literally a nobody and yet ... kinda all you do. No one asked you to no one sanctions it, you just do it because you expect you're permitted to. You haven't helped the poster or furthered knowledge. Why don't you just think about that for a little while.

For the OP I have used this email to resolve a similar issue

[email protected] not sure if it's still active but give it a go.

« Reply #14 on: March 13, 2024, 05:45 »
+1
[email protected] is no longer monitored, don't use it. Use the Contact link at the bottom of your Contributor dashboard.

Also just wanted to add that I have generally found that @cobalt willingly shares a lot of detail in order to help others and I really value her posts.

« Reply #15 on: March 13, 2024, 07:25 »
+4
Adobe might have over 1 million registered producers. There is no way to offer individual personal service.

High end agencies offer that, but they just work with a few thousand people.

Just add it to the community channel, here are also Adobe admins reading there. If they find the problem interesting I am sure someone will look into it.

And you can also write to Mat, but I would try the community channel first.

I disagree with the personal service aspect, when you consider the massive revenue they generate. Of COURSE they can offer it, but they may choose not to because "investors" want more $$$ in their pockets.

You really want Adobe to hire 2000 people just to deal with all the complaints "why was my file declined"??
It will be by far the most abused system ever.

I'd rather they put that money into the sales team.

You can post your problems in the community chat and get quick and qualified feedback. And you can write to Mat if you believe it is very serious.

Adobe is a lo more responsive than other places.

I don't get why people expect the luxury treatment on a mass platform.

Sign up with a small exclusive agency and you will get all the direct communication you ever wanted.

There are always choices.

Why do you assume your job is to go around on the forum telling people off. You're literally a nobody and yet ... kinda all you do. No one asked you to no one sanctions it, you just do it because you expect you're permitted to. You haven't helped the poster or furthered knowledge. Why don't you just think about that for a little while.

For the OP I have used this email to resolve a similar issue

[email protected] not sure if it's still active but give it a go.

I don't understand why you are reacting so subliminally aggressively. She's right and even rightly referred to the Discord channel, where moderators actually look at the rejected images when they have some time.
It's a mass upload agency with probably hundreds of thousands of images submitted every day so don't expect a fast individual treatment.

« Reply #16 on: March 13, 2024, 19:56 »
+4
No. I hired someone to make me an original character design...

Were they cheap?

No. I am seriously considering just dropping this stock industry crap and start drawing... I could boost sales of my artwork through my filming knowledge and make better money. Just thinking about making investments FOR making stock footage and then getting rejected makes me sick to my stomach. Meanwhile I had 95% approval rate with all AI generated images and had many sales already. Makes you think twice about what should be the logical course of action. There is a good saying: "The only way of making money in photography is by selling all your gear."

If you are offended by rejections, because you think you are better than the standards or the reviewers, you should do something else. We all have to work and live with the same situation.

ADH

« Reply #17 on: March 13, 2024, 22:36 »
0
No. I hired someone to make me an original character design...

Were they cheap?

 There is a good saying: "The only way of making money in photography is by selling all your gear."

BINGO!!!!

« Reply #18 on: March 14, 2024, 07:43 »
0
No. I hired someone to make me an original character design...

Were they cheap?

No. I am seriously considering just dropping this stock industry crap and start drawing... I could boost sales of my artwork through my filming knowledge and make better money. Just thinking about making investments FOR making stock footage and then getting rejected makes me sick to my stomach. Meanwhile I had 95% approval rate with all AI generated images and had many sales already. Makes you think twice about what should be the logical course of action. There is a good saying: "The only way of making money in photography is by selling all your gear."

But there are people who photograph weddings and make more money than in stock photography. You could venture into that business, but that requires assistants, specialization and equipment.

If you are very skilled and want some real earning and not just some bucks for your hobby I would try wedding photography in your local regions. The prices are quite high for some hours of work. I imagine already now how these guys then all will use AI to enhance their photos *lol*.

« Reply #19 on: March 14, 2024, 08:09 »
0
No. I hired someone to make me an original character design...

Were they cheap?

No. I am seriously considering just dropping this stock industry crap and start drawing... I could boost sales of my artwork through my filming knowledge and make better money. Just thinking about making investments FOR making stock footage and then getting rejected makes me sick to my stomach. Meanwhile I had 95% approval rate with all AI generated images and had many sales already. Makes you think twice about what should be the logical course of action. There is a good saying: "The only way of making money in photography is by selling all your gear."

But there are people who photograph weddings and make more money than in stock photography. You could venture into that business, but that requires assistants, specialization and equipment.

If you are very skilled and want some real earning and not just some bucks for your hobby I would try wedding photography in your local regions. The prices are quite high for some hours of work. I imagine already now how these guys then all will use AI to enhance their photos *lol*.

In an age where anyone with a cheap camera or even a smartphone can shoot a wedding you just can't compete. I don't know where are you from, but already a decade ago whatever your pricing for a wedding shoot was, there will be always someone who will do it for peanuts. Its a waste of time in my opinion and I've never looked again in this B2C industry. That's why I also work in commercial B2B industry, where you have to know your craft of lighting, camera and composition to make high quality products. And it is also a lot more creative. I do stock mostly for training my style and stuff that I'm really passioned about.

« Reply #20 on: March 14, 2024, 08:37 »
+1
No. I hired someone to make me an original character design...

Were they cheap?

No. I am seriously considering just dropping this stock industry crap and start drawing... I could boost sales of my artwork through my filming knowledge and make better money. Just thinking about making investments FOR making stock footage and then getting rejected makes me sick to my stomach. Meanwhile I had 95% approval rate with all AI generated images and had many sales already. Makes you think twice about what should be the logical course of action. There is a good saying: "The only way of making money in photography is by selling all your gear."

But there are people who photograph weddings and make more money than in stock photography. You could venture into that business, but that requires assistants, specialization and equipment.

If you are very skilled and want some real earning and not just some bucks for your hobby I would try wedding photography in your local regions. The prices are quite high for some hours of work. I imagine already now how these guys then all will use AI to enhance their photos *lol*.

In an age where anyone with a cheap camera or even a smartphone can shoot a wedding you just can't compete. I don't know where are you from, but already a decade ago whatever your pricing for a wedding shoot was, there will be always someone who will do it for peanuts. Its a waste of time in my opinion and I've never looked again in this B2C industry. That's why I also work in commercial B2B industry, where you have to know your craft of lighting, camera and composition to make high quality products. And it is also a lot more creative. I do stock mostly for training my style and stuff that I'm really passioned about.

Yeah it's still a very competitve market among wedding photographers. Many do it also as a part time job. I actually hired a professional photographer with an on-site studio for my own wedding (4 hours for 800 EUR), but was somehow a little disappointed. The people shots were just snapshots but the shots of my wife and me were quite professional. I have then purchased own prints on professional paper (https://www.saal-digital.de/fotobuch/) since it was extremely overpriced for prints 10 EUR for one 10 x 15 photo (!!).

But there are also some pros who will demand 4k to 5k EUR for a 12h shooting in main cities in Germany. But you can't never say if you will get the same quality as they are showing in their handpicked portfolios. I mean if he has a bad day and does not feel comfortable with the location you are screwed, so I can understand why many are outsourcing this to their friends.

« Reply #21 on: March 14, 2024, 09:17 »
0
Quote
Quote
I disagree with the personal service aspect, when you consider the massive revenue they generate. Of COURSE they can offer it, but they may choose not to because "investors" want more $$$ in their pockets.
You really want Adobe to hire 2000 people just to deal with all the complaints "why was my file declined"??
It will be by far the most abused system ever.

I'd rather they put that money into the sales team.

You can post your problems in the community chat and get quick and qualified feedback. And you can write to Mat if you believe it is very serious.

Adobe is a lo more responsive than other places.

I don't get why people expect the luxury treatment on a mass platform.

Sign up with a small exclusive agency and you will get all the direct communication you ever wanted.

There are always choices.

Didn't say you 'had' to - although that might be a good idea. Just saying it was possible, and they chose not to. Big difference.

However - it would be more helpful to (experienced) photographers/producers/etc if it said something like "too much pixelation" (and it actually WAS pixelation, not just randomly picking something out of laziness) - as opposed to "quality issues".
« Last Edit: March 14, 2024, 09:24 by SuperPhoto »

MZP

« Reply #22 on: March 14, 2024, 12:50 »
+1
I imagine already now how these guys then all will use AI to enhance their photos *lol*.

Funny thing is: as a wedding photographer, I use AI for more than 3 years ago for editing. There's a cloud based service that you train with your own Lightroom edits, and whenever you give it a new set of images, it uses that knowledge to edit them for you in your own style in a matter of minutes (instead of days, as it would be the case if I edited them myself) - with ~99% accuracy. So we, wedding photographers, use these kind of tools from long before Midjourney or ChatGPT were even born :)


« Reply #24 on: March 16, 2024, 11:10 »
0
We do not provide specific, detailed custom rejection responses as that would extend the wait time for moderation far beyond what it is now. I suggest you post a sample of content you feel was rejected in error here for impartial feedback from the MSG community. It's hard to see our own work through impartial eyes, you may get some feedback that you hadn't thought of before.

Good luck,

Mat Hayward

Hi Matt,

Here is one example of rejected image:

« Reply #25 on: March 16, 2024, 23:07 »
+1
We do not provide specific, detailed custom rejection responses as that would extend the wait time for moderation far beyond what it is now. I suggest you post a sample of content you feel was rejected in error here for impartial feedback from the MSG community. It's hard to see our own work through impartial eyes, you may get some feedback that you hadn't thought of before.

Good luck,

Mat Hayward

Hi Matt,

Here is one example of rejected image:


What is the conception here?

« Reply #26 on: March 25, 2024, 11:46 »
+1
We do not provide specific, detailed custom rejection responses as that would extend the wait time for moderation far beyond what it is now. I suggest you post a sample of content you feel was rejected in error here for impartial feedback from the MSG community. It's hard to see our own work through impartial eyes, you may get some feedback that you hadn't thought of before.

Good luck,

Mat Hayward

Hi Matt,

Here is one example of rejected image:


I appreciate you sharing the example. I'm not sure I understand the concept of this image however. If a customer were to purchase a license to use this image, what would they use it for?

-Mat Hayward

« Reply #27 on: March 25, 2024, 11:53 »
+1
Here is one example of rejected image:
Was this video rejected? Or a picture?

« Reply #28 on: March 25, 2024, 15:30 »
0
We do not provide specific, detailed custom rejection responses as that would extend the wait time for moderation far beyond what it is now. I suggest you post a sample of content you feel was rejected in error here for impartial feedback from the MSG community. It's hard to see our own work through impartial eyes, you may get some feedback that you hadn't thought of before.

Good luck,

Mat Hayward

Hi Matt,

Here is one example of rejected image:


I appreciate you sharing the example. I'm not sure I understand the concept of this image however. If a customer were to purchase a license to use this image, what would they use it for?

-Mat Hayward

Funny you ask... because there were many images and videos I've uploaded that I have no clue why would they be used and they have sold anyways. So I stopped asking myself why and how would something be used, I just make visually appealing stuff and the customer finds a way to use them. Meanwhile I've made dozens of sets of "useful" concepts in the past and had no sales.... so, yea.

« Reply #29 on: March 25, 2024, 15:51 »
+2
Funny you ask... because there were many images and videos I've uploaded that I have no clue why would they be used and they have sold anyways.

It can happen, but I still think that a picture with a useful concept has a better chance of selling.

Concerning this picture: There are  alot of little things that dsiturb me a bit about it. Not a lot of the picture is sharp, the girls or women somehow seem to be hovering over these plates or tiles and the proportions seem a bit weird. They miss a clearly defined mouth or nose and the breasts are overemphasized. The hands are weird.

« Reply #30 on: March 27, 2024, 12:18 »
0
Funny you ask... because there were many images and videos I've uploaded that I have no clue why would they be used and they have sold anyways.

It can happen, but I still think that a picture with a useful concept has a better chance of selling.

Concerning this picture: There are  alot of little things that dsiturb me a bit about it. Not a lot of the picture is sharp, the girls or women somehow seem to be hovering over these plates or tiles and the proportions seem a bit weird. They miss a clearly defined mouth or nose and the breasts are overemphasized. The hands are weird.

Character has been used multiple times as animation and a part of an image in the past and has sold multiple times... so I doubt any of this would now matter. Now when I made figures of them they found a "problem"?

« Reply #31 on: March 27, 2024, 12:44 »
0
Funny you ask... because there were many images and videos I've uploaded that I have no clue why would they be used and they have sold anyways.

It can happen, but I still think that a picture with a useful concept has a better chance of selling.

Concerning this picture: There are  alot of little things that dsiturb me a bit about it. Not a lot of the picture is sharp, the girls or women somehow seem to be hovering over these plates or tiles and the proportions seem a bit weird. They miss a clearly defined mouth or nose and the breasts are overemphasized. The hands are weird.

Character has been used multiple times as animation and a part of an image in the past and has sold multiple times... so I doubt any of this would now matter. Now when I made figures of them they found a "problem"?

The image in question is AI generated, isn't it?

My understanding is that when Adobe started accepting AI images, they accepted almost everything, even images with obvious flaws. Enough examples of that have been posted in this forum.

Now they are swamped with mass produced AI images and can afford to be more selective or I should perhaps say that they cannot afford not to be more selective and images that would have been accepted a few months ago are now rejected.


« Reply #32 on: March 27, 2024, 13:03 »
0
In my opinion Adobe is even not selective enough.
The point is that the majority of AI images are not sold anyway if you have not won the lottery image ranking or if they are not top notch unique without flaws.

I mean yeah I can generate a port of dozen thousands images which will be accepted but it will be just a waste of time.

« Reply #33 on: March 27, 2024, 14:12 »
+1
I've already clarified that these characters are not AI generated. I hired an artist to make me specific designs in high resolution with clean lines (which AI generated ones have a problem making... not to mention it's hard to make specific character design and posture you want)
 
I do also make AI generated images, but I always tick the box that are AI generated.

« Reply #34 on: March 27, 2024, 15:04 »
+1
I've already clarified that these characters are not AI generated. I hired an artist to make me specific designs in high resolution with clean lines (which AI generated ones have a problem making... not to mention it's hard to make specific character design and posture you want)
 
I do also make AI generated images, but I always tick the box that are AI generated.

Ok, sorry, then I misunderstood you. I wonder whether the high resolution and clean lines are that important, though, if the character lacks details like mouth or nose. At least I can see neither.

« Reply #35 on: March 27, 2024, 16:09 »
0
I've already clarified that these characters are not AI generated. I hired an artist to make me specific designs in high resolution with clean lines (which AI generated ones have a problem making... not to mention it's hard to make specific character design and posture you want)
 
I do also make AI generated images, but I always tick the box that are AI generated.

Ok, sorry, then I misunderstood you. I wonder whether the high resolution and clean lines are that important, though, if the character lacks details like mouth or nose. At least I can see neither.

I doubt it's because of missing mouth or nose. I have more different designs of characters and others where noses and mouths are more visible were rejected with same reason. I think the reason is in the IP, not so much in the austhetics and technical properties.


 

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