Author Topic: Duh!!! (Read 3156 times)

madelaide · « **on:** June 16, 2008, 19:56 »

So I wrote FT support about the forum issue (being redirected to the US forum no matter in which other FT site I was):

Quote

I am a member of FT USA, but occasionally read the PT/BR forum (as I am Brazilian) and others. However, currently no matter which site I enter, when I click in the forum I am redirected to the US forum.

Regards,
Adelaide

And got this today:

Quote

Our records show that your account is in the US zone that might be the reason why this is happening.

Duh!!! Big news, haven't I said that from the start? And what about "might be the reason"? Can't they be sure about the site funcionalities?

Regards,
Adelaide

vonkara · « **Reply #1 on:** June 16, 2008, 20:12 »

LOL...You have to start your message by "Can you close my account please Thanks for your understanding"

Then they will reply you: "What can we do to help you before..." or something like that

I sended them 3 problems messages and receive a non sense replies from them.

Then on 2 messages starting whit "Can you close my account please"... they mostly fixed the problems that I shared to them after their reply.

It seem that they react whit precision when there's an ultimatum

LOL I find them funny

fotoKmyst · « **Reply #2 on:** June 16, 2008, 21:25 »

wow, this is scary.
fotolia seems to be rather defensive nowadays.
knocking another nail in the coffin...

designalldone · « **Reply #3 on:** June 17, 2008, 02:31 »

I've never understood this either - I'm based in the UK, yet when I login it says "Zone: USA". I've made sure the country is correct in my profile, so not sure why it doesn't change.

Karimala · « **Reply #4 on:** June 17, 2008, 05:50 »

Quote from: designalldone on June 17, 2008, 02:31

I've never understood this either - I'm based in the UK, yet when I login it says "Zone: USA". I've made sure the country is correct in my profile, so not sure why it doesn't change.

I had this problem, too. It turned out that I had signed up using a UK link, so my account automatically defaulted everything to UK even though I'm in the US. I sent an e-mail to support (waaaaaaay back when they still saw fit to provide a personal response) and they fixed it.

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Author Topic: Duh!!! (Read 3156 times)

madelaide

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