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Author Topic: Extended License won't Accept 100 Credit Price  (Read 3097 times)

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« on: April 03, 2014, 19:04 »
0
I rarely upload to FT (or pay much attention to them, for that matter), but I just uploaded a new image and set the Extended License "Credit Price" to 100.  The web form accepted the amount and changed the "Your Revenue (Credit)" column to 25 as expected; I then accepted the "Contract Conditions" and clicked on the Update button.  Just as the page was changing it looked like the "Credit Price" had reverted back to 20!  I couldn't verify this since it's a new upload, and it can't be edited until it's been reviewed, but this got me thinking about my other images.  I started clicking on the Edit link on a variety of images in my portfolio, and found to my horror and amazement that they were ALL set to 20 for an Extended License!  I then attempted to make corrections to all these files: I'd set the EL amount to 100, the page would accept it, I'd click "Update;" everything would seem fine.  But when I'd go back to each image to confirm my changes, I'd see that the EL amount had reset once again to the lowest value.  Needless to say, this is very upsetting!

I reviewed the Fotolia forum prior to writing this post and couldn't find anyone describing a similar situation.  Have Fotolia changed their policy re: Extended License price setting?  You'd think that if I wasn't eligible for the 100 "Credit Price," the web form wouldn't allow me to change the value.  I know I've had Extended License sales in the past for 100 credits for which I received $25.  Now it seems my whole portfolio has been set to 20 Credits for an EL, for which I'd only earn $5.00.

Maybe I'm missing something or doing something wrong, or missed an announcement?  I tried a different browser with the same results.  I was wondering if anyone else has experienced this?  Any input/advice would be greatly appreciated.

Thanks in advance!


una

« Reply #1 on: April 03, 2014, 19:26 »
0
Hopefully its a bug. I just checked and mine are set on 20 too. I have gold rank there.

Me


« Reply #2 on: April 04, 2014, 00:11 »
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Hopefully its a bug. I just checked and mine are set on 20 too. I have gold rank there.

Same here, just contacted Customer Services asking them to investigate and provide confirmation that any sales at this time will pay out at correct level

« Reply #3 on: April 04, 2014, 00:23 »
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I would try a lower level, my EL adjustments will only accept an 80 Credit Price.

« Reply #4 on: April 04, 2014, 00:30 »
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Looks like there's a bug in there but the prices are correct if your not logged in.

« Reply #5 on: April 04, 2014, 01:20 »
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Same here!  I'll be monitoring my next EL closely!!  Please keep us informed about Fotolia's reply? 

« Reply #6 on: April 04, 2014, 05:26 »
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I had that these days when I tried to edit an existing image. It also defaults back to 20. However, when I enter the 100 and send it, the customer side will show those 100 correctly. It seems only the editing part that doesn't work properly at the moment. A bit dangerous when you try to change some keywords...

Me


« Reply #7 on: April 04, 2014, 12:16 »
+1
Hopefully its a bug. I just checked and mine are set on 20 too. I have gold rank there.

Same here, just contacted Customer Services asking them to investigate and provide confirmation that any sales at this time will pay out at correct level

Quick reply from FT was they are looking into it and will come back to me


 

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