MicrostockGroup

Agency Based Discussion => Adobe Stock => Topic started by: ff on November 30, 2007, 03:19

Title: Fotolia down?
Post by: ff on November 30, 2007, 03:19

Can seem to log on. Managed it for a few seconds this morning and then nothing. Anyone else having the same problem?

Lina

Title: Re: Fotolia down?
Post by: Carla on November 30, 2007, 03:26

Yes, same problem here.

Title: Re: Fotolia down?
Post by: Mellimage on November 30, 2007, 03:34

Yep, same here... .

Title: Re: Fotolia down?
Post by: Ronnie on November 30, 2007, 06:00

yup same here~but it back about 1 hr ago!!!

Title: Re: Fotolia down?
Post by: madelaide on November 30, 2007, 17:31

Speaking if FT oddities...  This weeks I received many email notices of sales days after the sales happened.  Some notices arrived soon though.

Regards,
Adelaide

Title: Re: Fotolia down?
Post by: XeniaII on November 30, 2007, 17:53

thats normal.. i received messages which where 7 days old... first a im happy.. yeah i have sold... but only old stuff.. i have right to fotolia germany that i dont want to reseive messages.. which are sooo old

Title: Re: Fotolia down?
Post by: hatman12 on November 30, 2007, 20:41

I have a file at FT showing a download.  But no transaction is shown and no credits show up.  Nonetheless it shows one download in the file list page.

I wrote to FT asking them to clarify.  They sent an immediate respeonse asking for the 'transaction code'.  I can't give them a transaction code because the transaction doesn't yet show - this of course is the problem.

I don't know whether to write to them again, because I suspect I am simply wasting my time.

Title: Re: Fotolia down?
Post by: strikerx98 on November 30, 2007, 21:45

I had my 1st real day with FT today.  So far 4 photos accepted and 3 declined yet the photos are no longer there so I have no idea which ones they were.  Is this normal for FT?  2 messages had no ref numbers and the one that did does't match any of my photos.  I'm affraid I'll submit the same ones again since I hadn't documented my uploads yet.

thx,
Connie

Title: Re: Fotolia down?
Post by: Kngkyle on November 30, 2007, 21:51

Quote from: strikerx98 on November 30, 2007, 21:45

I had my 1st real day with FT today.  So far 4 photos accepted and 3 declined yet the photos are no longer there so I have no idea which ones they were.  Is this normal for FT?  2 messages had no ref numbers and the one that did does't match any of my photos.  I'm affraid I'll submit the same ones again since I hadn't documented my uploads yet.

thx,
Connie

On the files page, where you see the 4 accepted ones, scroll to the bottom right and click the "view deleted files".

 ;)

Title: Re: Fotolia down?
Post by: hatman12 on November 30, 2007, 22:21

Connie, when you upload to Fotolia, you must make absolutely sure that your keywords are sorted into order of importance, with the seven most inportant words first.

FT provides a sorting box at upload stage where keywords can be placed in order.

If you don't do this you will achieve far fewer sales.

Title: Re: Fotolia down?
Post by: nealspics on December 02, 2007, 01:29

Just uploaded 3 pics to FT and when I went to edit them my keywords were there. Clicked add to move them to the other box and they vanished. Tried twice. Same result. Anyone else have that problem?

Neal

Title: Re: Fotolia down?
Post by: ancientimages on December 02, 2007, 05:12

I've had that problem several times.  I just leave the site, come back in and try again.  Usually it works on the second try.  The keywords haven't really vanished.  They just don't transfer over for some reason.  (This doesn't happen frequently by the way)

Title: Re: Fotolia down?
Post by: epixx on December 02, 2007, 07:40

I always do a "Select All" and "Copy" before I click on that, so that I can paste them back  in again if it happens, and it does sometimes.

Title: Re: Fotolia down?
Post by: Peter on December 02, 2007, 07:42

the site is down all moringin again.... hope will be fixed soon.

Title: Re: Fotolia down?
Post by: nealspics on December 03, 2007, 00:14

Thanks for the tips.
Works fine tonight and my keywords are back.
Neal